Microsoft

Revdex.com:While it's been months since this complaint was filed, I was able to get my situation resolved with no help of the Revdex.comIt was due to the persistent nagging to every Microsoft contact I had, as well as a complaint to the Washington State Attorney General to finally get an Escalation Engineer to help resolveNot that it matters, but the Microsoft Case number that finally got the issue resolved is ***The Washington State Attorney General case number is ***.Sincerely, *** ***

Complaint: ***I am rejecting this response because: First of all take notice to how long Microsoft the professional business took to respond it's over year latterAnd yes I still have a problem we spent a lot of money on a game we can not use.The problem is you need a Microsoft gold account this is a problem because it requires a separate fee monthlyThe game does tell you Xbox gold account but is in very fine print where a magnifying glass must be used in order to read itThis is robbery and unacceptableAt this time I demand a refund of the original game price or another sort of incentive of credit towards my Microsoft accountYou should ask yourself Why would any sane person spend $or more on a game they can not play unless they pay an extra monthly feeThat's like paying $for the game and $a year for gameI don't care what you get with the Gold subscriptionI paid for a game my kids can not play
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMicrosoft escalated this issue and has agreed to replace the deviceBased on the response, peeling paint and scratches are difficult to have the Band replaced under warranty, and peeling paint is another issue with my BandIt's a little surprising that the company didn't cover that damage the first time aroundRegardless, they're going to send a replacement with charger and waive any fees normally associated with a device swapProvided all of this happens, I'm happy with this response. Sincerely, *** ***

If you go to support.microsoft there is no customer service e-mail or phone number It is just a loop of unhelpful "self help" This is the whole point of the complaint. Complaint: ***
I am rejecting this response because:The response is simply to go online to support.microsoftThere is no customer service e-mail or phone number for an actual human response The online "support" is just a loop of unhelpful "self help" This is the whole point of the complaint
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox Fitness. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:The gamer tag for the account is: ***
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. While we are unable to provide a refund for your product, we were able to create a new case to see what can be done about this matterThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your email blocking concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your pre-paid Xbox card. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Because the card...

you purchased was sold through Amazon, the issue with the code must be taken up with them. We apologize that we are unable to provide a new code for you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:my xbox live tag name is [redacted] and it is associated with [redacted]@aol.com email. figure it out!!!Sincerely,[redacted]

Complaint: [redacted] I am rejecting this response because:The link provided directs me to the same page that asks for information that I do not know which ends with me being told I can't verify my information and can't be helped.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your device.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  Yes, I have gotten the email, and shipped out the package a couple days ago.  Revdex.com assumes that all issues not approved within a week are completed, so I want to make sure the issue is actually resolved before I close the ticket.  There is approximately a week left before they ship the computer to me, so I will have to wait until I get a suitable replacement with a valid warranty(they only extended the original unjustly-cancelled warranty by a month even though the orignal warranty had much more than that remaining) to approve the response.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account information.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Micrsoft promised me the remaining three months owed me, via e-mail. I never received the e-mail. Their case #[redacted], Isabella M. is Accounts Billing Support Manager. Handled through Globaal Esclation Services. Appreciate your time.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox...

Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/01) */
Dear [redacted],
My name is [redacted] and I am contacting you from the Customer Relations Office at Skype; your complaint to the Revdex.com was forwarded to my attention.
I am very sorry to hear that you have not been able to get...

back access to your Skype account and I will gladly look into this for you.
I have been in contact with our Fraud Investigators who have monitored what has happened on your Skype account and It seems that a third party had gotten access to your Skype . Your account Skype was blocked automatically after our automated script picked up an unusual usage pattern, as blocking your account is the only way to make sure that the fraudsters will not be able to start making calls from your account.
Your Skype account is also currently in a restricted status, which means you can still make Skype-to-Skype voice and video calls, but no paid calls. We will remove the restriction form your Skype account as soon as you have changed the password on your Skype account, to make sure you will be the only one having access to it. Therefore, to un-restrict your Skype account, please change your password by following the steps on the following link:
http://www.skype.com/go/forgotpassword
We have also changed the registered email address on your Skype account to the one you had on your Skype account prior to the account takeover, so please use this email address ([redacted]@covansys.com) when going through the password reset.
Please let me know by replying to this email once you have been able to change your password and we will take off the restriction from your account.
Now, our Fraud Investigators have monitored the data and accesses to your account very carefully and we can see from our records that your account was accessed with the correct credentials as we see no previous failed attempts to login to your account which would indicate the person could have just tried to guess the password, nor is there any trace of brute force attack to get access to your account. That can be a clear indication that a Trojan/malware/malicious app or a hidden information collector has been installed on one of the devices you're using Skype on, which sends information to a third party who can use this information abusively. We strongly recommend you to run all possible security checks on your devices you use Skype on, uninstall any suspicious third party apps and close any remote access slots. Please visit our security page for more information on how to protect your Skype account and stay safe online: http://www.skype.com/intl/en/security/.
We can also confirm that none of your information was compromised, as we do not save a full Credit Card number under your profile anywhere.
I completely understand how frustrating this whole experience has been for you and thank you again for all your patience in dealing with this process. Please rest assured we take the feedback we get from our customers very seriously to make our services and processes more customer friendly without compromising in security and privacy of our customers. Any feedback you give us will be an immense help towards identifying the weak spots in how we support our customers and improve our services.
I hope that my email helps to shed some insight into what has happened and I will be waiting for your reply with the confirmation that you have been able to change your account password ** we can unblock your Skype account. Please let me know by either replying to the Revdex.com complaint you initiated or email me directly under [redacted]@skype.net (FAO [redacted] into the subject line).
Thank you again for all your patience in dealing with this!
Kind Regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I left covansys and the email is not valid anymore. [redacted]@covansys.com will not work. Please use [redacted]@hotmail.com or [redacted]@yahoo.com to fix the issue.
Final Business Response /* (4000, 9, 2014/10/13) */
Hello,
Thank you for your reply.
We have changed the email address upon your request to [redacted]@yahoo.com.
Please kindly change the password on your account as soon as possible in order to get back full access.
You can change the password by following the indtructions here: https://login.skype.com/recovery
Please let us know once the password is changed and we can completely open the account again.
I hope the response has been helpful.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype