Microsoft

Complaint: ***I am rejecting this response because:
The most recent complaint number they are asking for is the same complaint number they assigned me from the very start, and is listed in the complaint - ***.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft claims they the can't locate any information in accordance with the reference number you(Revdex.com) gave them. My computer is still LOCKED! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your permanent account suspension. As I stated previously, we have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently was permanently suspended from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because it is clearly a canned answer and does not address the issues I raisedThis response is indicative of my observation that Microsoft's Enfircement program is grossly under-managed. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this is the only resolution they can offerSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement
links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a response from the businessMicrosoft suspended my service for supposed "Cheating" and I have never cheated while playing on my xboxBefore the ban was lifted I noticed they had changed the terms of my ban to "Communications" which isnt true at all because I dont have a microphone for my system and I also dont send messages to users I do not knowI asked for proof of cheating and was shown nothing and I never got the chance to ask for proof of a communication ban at which case there wouldnt be any evidence there neitherThis is a paid service that I have been a member for yearsWhen I did ask these questions for proof all that I was presented with was an automated message that just told me the bounds of what I was banned forNever once did I get a reply from a real personWhen I spoke over the phone with a rep they told me there was noting they could do and kept referring me to these xbox forum websites which is where I kept getting the automated messagesThe rep also told me the company has been trying to limit their person to person interactionThe fact that they could ban me for something they couldnt prove and not hearing my side of the story is a violation of due process and my civil rights
Final Business Response /* (4000, 9, 2015/01/26) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe apologize that you are not able to get more details about your account suspensionIf you can please provide either the email address associated with your Microsoft Account or your gamertag, we would be happy to investigate this problem for you
Sincerely,
Microsoft Corporation

Hello, Thank youfor your reply and for the information provided. I havechecked our records and can see all three orders on the Skype account „***.***“. The paymenton the bank statement on February 13, for USD is the Order # ***made on February 08, and is for the Skype Number month subscription(Number +* *** *** ***). You can seeyour Skype Number on my account page. Subscriptionsare one, three or 12-month calling plans that let you make minute-limited orunlimited calls to selected countries, so a subscription is perfect if you wantto make a lot of calls. Subscriptionsoffer the best value for calling mobiles and landlines from Skype - you'll saveup to 60% off our standard calling rates. With aSkype Number (previously known as an Online Number), people can call you frommobiles or landlines and you can pick up the call in SkypeIt’s perfect if youhave friends, family or colleagues who don’t use SkypeAnyone can dial your SkypeNumber from any mobile or landline and you simply pick up the call on Skype. You canhave both a subscription and a Skype Number at the same time. The paymenton the bank statement on February 24, for USD is the Order # *** Skype Credit made onFebruary 20, 2015. Also thepayment showing on the bank statement on March 20, for USD is theOrder # *** made on Skype account March 15, 2015. The dateson the bank statements do not necessarily need to match the order list as theservice is delivered immediately but the funds might get deducted from theaccount later The SkypeCredit for USD has been used for services not covered by the subscriptionor after the monthly minutes have been used up. Therefore,since the Skype Credit has been used for services and the Skype Number as well,the orders are non-refundable as stated in our Terms of Use and Refunds PolicyParagraph http://www.skype.com/en/legal/tou/#10: When you purchase Paid-For-Productsdirectly from Skype you will be entitled to a cancellation period of fifteen(15) days (a “Cooling-Off Period”) unless you have made use of thePaid-For-Products in any way, in which case the Cooling-Off Period will beextinguished and your purchase cannot be cancelled or refundedOutside of the Cooling-Off Period,only subscriptions are refundable unless used or expiredExpenditure of Skype Credit,allocation of a Skype Number, or use of any aspect of a subscription amounts to“use” of a Paid-For-ProductYou hereby expressly agree that Skype Numbers maybe allocated before the end of the Cooling-Off Period and become non-refundableupon allocation.I hope the response hasbeen helpful.Again, we apologize for anypossible inconveniences caused by this.I appreciate your patienceand understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Complaint: ***I am rejecting this response because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and in all honesty, this is a very old complaint from months ago that Microsoft finally saw fit to answerThe computer is no longer in use and it did work quite well for months with all automatic downloads stoppedThe Microsoft tech said it would prevent my computer from running properly which never happenedI feel that was another ruse to get me to pay for their premium servicesThe computer hinges broke and that is why it is not in use nowUntil that happened, it ran perfectly fine. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/17) */
Dear Ms ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read
that and I will gladly assist you further
Unfortunately the email address provided isn't linked to the Skype accountPlease kindly provide me with the Skype account name you have problems with or email address you have used to contact Skype Customer Service and I will gladly look into this in order to assist you further
I hope this response has been helpful
I will be waiting for your reply in order to assist you further
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for responding regarding this issueOnce again we sincerely apologize for the error and appreciate your patience with this matterWe assure you that you will be contacted shortly by an agent on the Global Escalation Services team to discuss your concerns and work with you directly toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Advanced ExchangeUpon review of your recent Service Request with Surface Tier Support, it was found that the Surface Tier Escalations Team is attempting to honor all
of your requests but you have stopped responding to their phone calls and emails. Please continue to work the Tier Surface Support Team to resolve this matter
Sincerely,Microsoft Corporation

Microsoft,
Thank you so much for your quick reply I'm hoping I have the right number here, it's the only one I could see in the email response *** first received from your support team; ***
We really appreciate your help in resolving this unfortunate experience
Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Reporting players suspected of cheating is part of making the game better If that id a violation of the xbox terms of service than even playing online is a violation of there terms of service.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: they obviously did not read my complaint at all, it was about my month subscription, there's nothing wrong with my console Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have not had any contact other than from a tech person asking if I need assistanceI have had to resolve my computer problems on my own and insist on a refund of the costs for the windows Pro my wife was forced to purchaseI want this over with now
Sincerely,
*** ***