Microsoft

Thank you! I got the email confirming it will be shipped to me!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Microsoft has, through chat, refused to deal with this issueIf you want the company's details send an email and we will provide them.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further
I
appreciate your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department
Easiest way to recover lost password is to request a password recovery token here: https://login.skype.com/recovery
If you are still experiencing any further issues, I'm happy to help you furtherIn order to do so, please kindly let me know the Skype account name you are experiencing issues with and I will gladly assist you further
I hope this response has been helpful
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This situation is a bit more complicated than a simple log-inIf you have forgotten even which e-mail address was used to create the account, you cannot get past the initial security to recover anythingWhat is wrong with a simple phone call from a technician that knows how to verify the possible options, check basic things to verify account ownership, and get on with it? This should be resolved within hoursWe are into the weeks now, with all my contacts buried behind an "account suspended" attempt at log-inImportant phone messages are not being received/returnedIt is a paid account, and I need more assistance than their web-site help is able to provideI was even informed by one of their e-mail responses that my account has been "targeted." There is no excuse for this
I have provided my new phone number to their techniciansThat's all I ask personal contactI did their web form THREE times, and I have stated I am NOT doing it againThe definition of insanity is trying the same thing, over and over, expecting different resultsNot being insane, I am DONE with the web formWe need an escalated method of customer support to resolve this
***
Final Consumer Response /* (4200, 11, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You state: "Upon checking our records I can see that the Skype account linked to this email address provided is fully functional and in use."
Yet you do not state for which e-mail address
There are no less than THREE Skype accounts now connected to me as a person, which could have any of several e-mail addresses connected to themI am only concerned with my ability to access the skype account connected to phone number XXX-XXX-XXXXI am unable to access it, because it is SUSPENDEDIf it is in use, it is not by meI cannot get past the lto collect my contact list, nor to make any calls with it
I have a new e-mail server, and all old e-mail addresses are uselessSending any contact info to them will result in nothing, as the domains are not under my controlIf I cannot get into the account to change contact information, another means MUST be provided by SkypeYou are failing in specific performance to provide access to this paid account of mine
There is no way I can receive a call on the *** extension if you were to call itI CANNOT LOG IN
I think this should be plain to you
For that reason, I have created an entirely NEW accountOtherwise, I would be totally without phone service
It would be fully appropriate to put call forwarding on that phone number (the inaccessible one) so that all messages would come to the NEW numberI certainly cannot do that if I cannot log inI need my messagesI need my contactsI have access to neitherIf you can make that forwarding happen, and send all messages from the past month+ (since suspension took place), that would be acceptableI would also like to have access to collect the contact list so I can transfer those phone numbers into my new system
Resolution would therefore include:
Any calls coming in to XXX-XXX-XXXX should be forwarded to XXX-XXX-XXXX
All existing messages residing at the number should likewise be forwarded/transferred to my new number (XXXX) as well
An e-mail should be sent to my correct e-mail address containing the full contents of my contact list from the *** account
The password should be reset on the *** number, and I should be advised how to properly lto have access to it
All contact about this situation should go only to my NEW e-mail address (***@shermaninstitute.net)
This situation is NOT resolved until I can physically lto that account from this new systemThat means someone has to reset the UN/PW, and advise me of the new credentials
***
Final Business Response /* (4000, 14, 2015/02/12) */
Dear Mr ***,
Thank you for your reply and for the information provided
I have found your second Skype account with the Skype Number +***
At Skype, we take customer safety and security very seriouslyWe have identified a potential compromise with your Skype account: "***" and we have temporarily suspended access until you reset the account's password
Email notification has been sent to the email address registered on the Skype account "***" with the necessary instructions
Alternatively, if you still know your password, you can reset your password by typing skype.com/changepassword in your browserThen enter the username and password and you are automatically asked to change the password
If you no longer have access to the email address associated to the account, we are happy to verify you as the account owner, help you change the email address and you will then be able to request a password recovery token to the email
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear Ms***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I’m happyto look into
this for you and help youIn order to do so, please kindlyprovide me with the Skype usernameIf you have forgotten the username, pleasekindly let me know the first and for last numbers of the credit card where youhave the Skype payments and I will look into thisNote, please do not send afull credit card numberYou can forward this information via Revdex.com.All Skype subscriptions are recurring by defaultYou cancancel your subscription at any time on your Skype My account pageDetailedinstructions how to cancel a Skype Number can be found on our support page herewhen you follow this link: https://support.skype.com/en/faq/FA12164Refunds are given in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,Kaisa CustomerRelations OfficeSkype

Complaint: ***Microsoft should know better that there is no way to contact Hotmail support and get a case number since they removed any way possible to contact a human being for customer supportThen they added the Chat support which I tried to use in order to resolve this issue, but the person was completely unwilling to help me and of course did not provide me no case numberMicrosoft should take responsibility and starting trying to help customer solve issues. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with a recent purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:i have already went to that link and that was where I did the case review and then received a different reason for my ban and they ignored my comments when reviewing my ban
how exactly is the ban being validated and what proof do you have that shows I did it?Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records show that Devanshu reached out to you on Monday, 8/via phone and email and is awaiting a responsePlease get back to him to continue working toward resolutionAdditionally, please note when responding to e-mails not to change the subject line in your reply, as that can prevent our agents from receiving it
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:I have 100% proof that I should not have been banned Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation regarding concerns with charges to your accountFor the fastest possible resolution, please contact Microsoft Customer Support at support.microsoft.com regarding this issue
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Services Agreement we consider this matter closedPlease see the snippet of the Agreement below
Limitation of Liability
If Microsoft breaches this Agreement, you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, and vendors, direct damages up to an amount equal to your Services fee for one month (or up to USD$if the Services are free)You can't recover any other damages OR LOSSES, including, WITHOUT LIMITATION, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything related to this Agreement such as loss of content; any virus affecting your use of the Services; delays or failures in starting or completing transmissions or transactions; claims for breach of contract, warranty, guarantee, or condition; strict liability; negligence; misrepresentation or omission; trespass; violation of statute or regulation; or unjust enrichmentSome or all of these limitations or exclusions may not apply to you if your state, province, or country doesn't allow the exclusion or limitation of incidental, consequential, or other damages
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: it clearly states that as a temporary suspension.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Your Corporation is toying with me, in you last response you stated I should contact XBOX support whom I've contacted times regarding this issue, now you state, as in my complaint, that I should simply call Skype whom I already called twice before and they denied re sponsibiltyYou should take on corporate responsibility and you contact your property Skype and delegate a specialist to call me to make an appointment or simply give my account the free World Minutes in addition to the minutes from the Office that we have without further wasting my valuable timeYour response to the complaint so far, to further give me a run around, which is the issue of the complaint, adds insult on to injury.Sincerely,
*** ***
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have tried to contact Microsoft support but there is no way to do so through microsoft.com!!! READ MY COMPLAINT!Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live membership. Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:
I have reviewed the message from Microsoft and I do not accept itIt is a LIE.I was here all day on Sunday and no one from Microsoft called between 1:30-3:PM CST.I had my phone (917-833-0092) right beside me all day and there is not one voice message from Microsoft if they were unable to reach me.They are liars! This is the 3rd time they have scheduled an appointment and blew me off!I have filed a formal complaint also the the Attorney General of the State of Washington as well (attached letter).This is all unacceptable.I want someone from Microsoft's Corporate Office to call me regarding these problems.Thank you,Danielle Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Microsoft has clearly sent a "canned response" and did not even read the complaint. The complaint was in reference to their Technical Service Group that I paid for via a one year subscription. Their canned response requests that I visit Microsoft's online Support.com link which clearly not help because I have gone to that suggested link and it suggest various corrective action towards software problems, but clearly does not address the issue of poorly trained, unknowledgeable Technical Service technicians. It is further substantive proof that Microsoft's customer service is non-existent even if they are taking money for their services. Thank you.Sincerely,*** ***