Microsoft

(The consumer indicated he/she DID NOT accept the response from the business.)I invested 48+ hours of time in speaking with Billing, talking with rewards through forums, posting problems and explaining unneeded information and now I am really tiredHow difficult is it to resolve a deadlock within your own internal teams?I will just post one link here, which will explain you what deadlock I am talking of:http://forums.xbox.com/xbox_forums/xbox_rewards_support/f/29/t/***.aspxI want my money Microsoft, this time more than you owe me since I have spent too much time in fixing this! Please fix the deadlock within your teams on your own, rather than pulling in a customer to do that!

Complaint: *** ,
As Microsoft has requested, the Service Request numbers are *** and ***
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have gained access to the account using the info provided and will be closing the account effective today Thanks so much for helping me resolve this matter Sincerely, *** ***

Complaint: ***
Hi - No, I have not received as of Jan 31st any input from the Global Escalation Team or any kind of email from Microsoft.
Thank you.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a security issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:It is only yeara old and is lightly usedIt should not be having problems like this alreadyYou guys are not standing by your product at allI just paid $plus tax years ago and now you want me to pay additional money to fix itI should not have to pay to fix it.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: support after hours and hours couldn't help and in the endnow, I can't even use my PCThanks Window 10! As a former MS employee I am surprised how low the Microsoft standards have becomeI am stuck with a "bricked" PC and no concrete evidenceI am out of PC because of a free version Windows and over months of MS Support have been no helpThe beauty of your last message was for me to reach out supportI can't believe I have to rely and google and apple for all my future techI won't even renew my ms alumni membership
Just reply and you won't or can't help me and I will accept that response.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: Microsoft has a MONEY BACK GUARANTEE with the SurfaceBook and other products I have also confirmed this with the Microsoft support team, who offered this solution This is a faulty product I will also be reviewing this product on RipOffReport.com, as well as popular technology blog This is an extremely expensive notebook, and after a year the debilitating issues continue A quick Google or Bing search provides thousands of similar complaints with no resolution from Microsoft I will be pursuing additional avenues as well, should a full refund be denied A class action lawsuit for this product is also currently being explored.Sincerely,*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: It has been TWO FULL YEARS since I made this complaint and heard nothing - now they just offer to look at a current service request? The computer totally died from this issue and I had to buy a new oneI don't have a current service request because Microsoft had such bad service my computer died and I had to buy a new computerThis does not resolve my complaint at all. Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account Credit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.If you thought you had some
Skype Credit, but aren’t able to use itanymore, it may be because it has become inactiveSkype Credit becomes inactive if you don't use itfor a certain periodDon’t worry! It’s really easy to re-activate it.To re-activate your Skype Credit:Sign in to your Skype account.If yourSkype Credit is inactive, you’ll see a Reactivate credit link at the topof the pageClick Reactivate credit.Check thecredit that appears, then click Reactivate credit.Wait forthe credit to reactivateIt can take a little while. That’s it.Your Skype Credit is ready to use again.In the future, you can keep your Skype Credit active by making sure youplace a call (outside of your subscription, if you have one) or send a textevery days.In case you forget, we send two email notices, days and days beforeyour Skype Credit expires, to remind you to keep your Skype Credit balanceactive.Refunds are given in accordance to the service agreement: http://www.microsoft.com/en-us/servicesagreement/You can read aboutinactive Skype Credit on Skype support page in the following FAQ: https://support.skype.com/en/faq/FA10378I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your pre-paid card. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
In regards to your issue
with EA Access, we were able to locate your account and service request associated with this matterAs the agent you were in contact with explained, this must be resolved by EA, as it is a problem with their appWe apologize that we cannot provide more assistance with your issue
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding fraudulent charges on your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: once again Microsoft has not responded to the customer's commentsService was not provided, so Microsoft cannot take payment for shipping.I am disappointed a major corporation is not more consumer-friendly.Because the charging of money for a service and not provided it is as a matter of principle a serious issue, I will be contacting the Attorney General's office in WA
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: First, they waited way too long to get back to me, which demonstrates the level of respect they have for their (long time) customersSecond, they completely failed to address my issue and instead, sent what appears to be an automated response with zero useful information contained withinJust another Microsoft customer service failure, I guessBig surpriseDefinitely not a company that goes the extra mile for their customersSad, really.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office subscription charges. The Accounts and Billing team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation