Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacementWe understand that this resolution is not what you had hoped for, however we are unable to make an exception to the Warranty terms without the requested information Because our offer for resolution was rejected, Microsoft has closed this caseWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:The fact that the suspension has been lifted has no bearing on this caseThe suspension lasted for a week (which was paid for) and I have yet to receive a reasonable explanation as to the reason for the suspensionWhy are you people so evasive and secretive? What are you trying to hide? You claim you conducted a thorough investigationI simply want to know SPECIFICALLY what my son did to cheat, when he was supposed to have cheated, and evidence to support your allegationsSurely you are literate enough to fulfill this simple request Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me The issue umber is [redacted] , that's what I was givenI have SEVERAL things I pups upload for proof, but it will only allow me to upload one thing It would be nice to be called or contacted by the company to resolve this issue Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live serviceWhile we always try to keep Xbox Live up and running, there are instances when the service will not be availableWe apologize for any inconvenience the outages have caused, but according to our Xbox Live Terms of Use, Microsoft is not liable for any disruption of Xbox LiveNo service credits will be issuedYour comments have been recorded and we appreciate your continued support of XboxSincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue returning your product We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they totally ignored my complaintMy complaint is not about the defective partMy complaint is the way Microsoft has been handling itThis most recent response totally ignores everything I complained about in the Revdex.com complaint while telling me off at the same timeI'm somehow even more insulted than I was beforeI still have not been able to use my XboxI still have not received a working replacementI still have not received so much as a "Sorry we've wasted your time." My complaint has nothing to do with the product and everything to do with the serviceI am still not happy with this company and at this point I see that makes absolutely no difference to the companySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:My money was taken from Microsoft systems and EA have no way to refund me via your system now EA, while a separate entity, use your system and as a valued customer of many years fund my treatment to be unacceptable as I have no recourse it seems to blatant dishonesty on behalf of EA Now EA have taken a stance which sadly leads me to go via my credit card company in order to get compensationMy main gripe with MS here is why my custom seems to be of less value than others who MS have compensated over the same issue, so sadly it seems my association with Ms and EA will have to come to an unnecessary end but my sense of injustice is too strongSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This reply is a complete lie I have NEVER received an email from Microsoft or why would I be complaining??? I have still had no response to all of these case numbers: [redacted] Is the email reference from Kirk who apparently can help but I have sent him emails and he won't reply!Escalation case number [redacted] Case numbers [redacted] As you can see have been in contact many many times to no availSeeking financial compensation for games, Xbox subscription and the horrific customer service I have receivedPlus almost weeks without use of my Xboxplease could they email me on me on this email Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Office Professional 2010 installation issue. The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution. Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a gift codeWe have reviewed your case and while we understand your frustrations, we are unable to fulfill your requestsIssues regarding codes are quite unique to the rest, as currently, there is no way for Microsoft to know by whom a gift code was redeemed; all we know on our end is that it has been and therefore we are unable to replace itWe understand this may not be the answer you were hoping for and apologize that we are unable to provide your desired resolution Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft Account login We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: there was no attempt to address my issue and it took them months to bother to respond.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Well thanks for committing Fraud I submitted this as fraud to my credit card company and just received my refund I tried to give you the opportunity to do the right thing, but as expected, you didn't I actually decided to upgrade to the xbox one s this week, but since I have no desire to do business with a company that is willing to openly commit fraud, I will be returning this Congratulations on losing a life long customer!! Sincerely, [redacted] ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for SkypeCustomer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with SkypeI’m very sorry to read that and Iwill gladly assist you further.Please find detailed instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142The best way to close your account is to choosethe correct topic on the contact form and contact Skype chat supportIn case you have an account that youbelieve shouldn’t be linked to your email, also report it the same way to SkypeCustomer Support.I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by thisI appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.There is no Skype accountwith mentioned purchases linked to the email account [email protected] kindly provide uswith the Skype username in order to look into thisI case this is a Microsoftaccount issue, please contact Microsoft Customer Service.Further assistancerelated to Skype accounts can provide Skype Customer ServiceInstructions howto contact Skype Customer Service can be found on Skype support page in thefollowing FAQ: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: As was my original fear I have spent the last days with Microsoft customer service due to issues I am having with my brand new computer purchased less than days agoI have had different people from you customer service working on my computer and the last one advised me after working on it over 1/hours that I have corrupt files in my Windows an my issue has been upgraded to a level and someone is supposed to be calling meWhat I can not get anyone to understand is that I bought this computer less than days ago an problems started little by little over a week ago, why does no one see this as an issueWith technology these days there is absolutely no reason anyone should be having these types of problems let a lone corrupt files in less than days or even a year or twoGiving your pre programmed responses do not help either you give the same responses to everyone for every issueYou got the money I paid and that is all you care about, the rest seems to be my problem Sincerely, [redacted] ***