Microsoft

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe quickest way to get it resolved is by visiting support.microsoft.com or calling 1-800-642- The Microsoft Support agent you speak with via phone or chat will provide a service request number for you, which is a unique, digit number used for reference to your caseIf you are unable to resolve this issue via this avenue, please reply with the given service request number so we can further investigate Thank you, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I contacted support multiple times and was given absolutely no helpPleas contact me or offer resolutionI will not argue the same case again with another service representative just to be told they can't/won't help me.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with the charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Tuesday afternoon I received a call from Varun G***; an escalation analyst at MicrosoftAccording to him there are ways of getting back the Windows I had been told that Windows wasn’t retrievable, by some at Microsoft, and others told me it could be restored within days after the down loadVarun G [redacted] told me that wasn’t exactly trueAfter days I probably would have to reload some programs and possibly files that would have been deleted Going by the information I had been given by Microsoft, and Hewlett Packard: And not having heard back from Microsoft within the day period, I had decided to sell that computer because it had become a useless piece of equipment When I told MrG***’s that had I sold the computer, his response was, “Since you sold the computer there is really nothing we can do.” Microsoft hadn’t made any attempt to contact me until now; some days after my original complaint I had been lead to believe that there was no way I could get back the system, programs and files that I had lost because of their upgrade As far as I’m concerned, Microsoft never intended to help, and waited out the time frame in order to come up with another excuse Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Band replacement We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: It does not address any of the facts from the original complaint. Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription charges you are paying for but not using The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I had to purchase a new computer because "the Microsoft Team" made it totally inoperableI spoke to many individuals, all of whom had a different excuse for what happenedA lot of talk, but, no one was able to, or interested in, solving my problemToday's life revolves around the computer and I had no choice but to buy a new one in order to maintain my personal and financial obligations

Complaint: [redacted] I am rejecting this response because: I made my account when I was which was years ago and I do not remember the security question's answer, thus I can't complete the ACSR formThe last update I received was that it was moved to the "Tier Department"Until this is resolved I will not be satisfied.Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with Sincerely, MicrosoftCorporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your HPWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided We see you have provided one from a case opened with HP, however we will need one specifically from MicrosoftIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com and they will provide a service request when a case is created Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWith the additional information provided we were able to locate your account and review your service requestAs the agent explained, we are unable to provide a refund for your purchase, as you have been given the points and there is no way to convert the points to regular currency We apologize that we cannot offer a different solution for you than the one provided by support, but we are bound by Microsoft policy as well as the capabilities of our systemAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I was given the original order number of [redacted] for the xbox and [redacted] for the kinectThen I was given order number [redacted] Lastly I was given a new service number [redacted] I don't know which order number you want so I have included all of themThe email associated with my xbox account is [redacted] @live.com and the username is [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided A service request number is a unique 10-digit number obtained by contacting Microsoft Support so they can create a cased for youIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues activating your Windows server We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: waiting for resolutionSincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am seeking reimbursement from direct damages caused by an update to your application that deleted gigs of dataI believe that Microsoft should be liable for thisI gave you my number in a good faith attempt to make this right allowing you to contact me using your own willMicrosoft decided not to do that, and use a snfrom your user agreement that says that I may seek damages for direct damages up to the cost of the applicationI will continue with this crusade if nothing more to call you out on your BS because this is BSI am just a PC gamer who took your update that deleted gigs of games as well as the application steam for an unknown reason, you have not attempted to make contact by any other means than this forum, nor have your provided any reasonable reason that your update decided to delete the data that I paid forThis is not closed, we are not done Sincerely, [redacted]