Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matterWe have created a new case for you to get the issue with the digital downloads page resolved The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Dear [redacted] **, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface warranty We apologize for the delay in responding to your claim We noticed that you have had a replacement device sent to you under warranty At this time, it appears as your issue is resolvedMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your band replacement The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We appreciate the time you have taken to provide your honest feedback regarding your experienceYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesAs stated previously, this case is now closed and Microsoft will no longer be responding to requests regarding this matter.Sincerely,Microsoft Corporation

Hello ***, Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with Sincerely, MicrosoftCorporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Office subscriptionAs the website states, at the end of the free trial period, service will continue uninterrupted, and the payment method provided at sign up will be automatically charged until cancellationFor more information on this, please visit the Frequently Asked Questions section on the Free Trial Download pageThe link to this page is provided below https://products.office.com/en-us/try?legRedir=true&CorrelationId=6dc0ef24-c5db-...⇄ We apologize that due to this policy, we will be unable to provide a refund for your subscriptionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com: Yes this is correctI have a scheduled appointment tomorrow to work on the computers with: Aman N***Support Escalation EngineerGlobal Escalation ServicesTechnical and UR TOffice: +(425)-704-Ext – [redacted] Working Hours: Monday – Friday 11:00am to 08:30pm PST Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe back of the card you purchased states that it cannot be used to purchase Xbox Live Gold subscription timeMicrosoft sells subscription cards that are different than the currency stored value cards Due to this, Microsoft will not be able to accommodate your request.Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear Patrick M [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The product (microsoft office) does not work properly and hasn't from day The fact that Microsoft is answering the Revdex.com a year after the complaint was lodged is an illustration of this companies gross incompetence and disrespect towards its customers.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation regarding concerns with your purchaseWith the information you have provided we were able to locate a service request number that has been created for this caseOur records indicate that the investigation is still open, and an agent has been in contact with you to resolve this issueFor any further requests, please contact the agent directly Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.In order to cancel yourSkype Number, first of all make sure you sign into the correct Skype account onskype.comIn the middle of the page you see „Manage features“ and „SkypeNumber“Click on „Skype Number“ then „Settings“and „Cancel Skype Number“.In case you have anyissues or don’t see the „Cancel Skype Number“ under the Skype Number, pleasesend a screenshot of the page and we will look into it.In case you experience further issues, pleaseread the following FAQ on the Skype support page to get the instructions how tocontact Skype Customer Service: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: I have tried to be nice, giving you the opportunity to make it rightI am now filing a complaint with the FTCEnjoy! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The matter is not closed You have not righted the wrong You literally STOLE funds from my account Why is stealing ok for you?Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro It appears one of our agents has been assisting youIf you still have an issue please reach out to them and they would be happy to continue assisting you Sincerely,Microsoft Corporation