Microsoft

Much appreciation and thanks, they finally stepped up and refunded a charge both they and I know was in the wrong as the subscription had already been cancelled but my electronic charge of was removed so everything is peachy noRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter an investigation of your issue, the best course of action for this issue will be to send your console in for an out of warranty repairThis can be set up on your own at https://myservice.xbox.com or by contacting support at [redacted] Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the RevDex.com regarding this issue. This listing is monitored by Xbox. Microsoft Windows issues should be directed to support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacementWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent you were in contact with explained, if a device is cracked, the service center breaks it apart as soon as it finishes inspection and therefore the device is unable to be returned to you We apologize that we are unable to offer further assistance with this matter, and consider this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not agree with the response and feel that the company should take some type of ownership If they are bound by one policy; they should have other options in how to handle a mistake they have caused Microsoft has not provided any other option in taking ownership in "righting a wrong."Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued as your Surface Pro is out of warrantyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Youraccount settings have been adjusted in a way that you can recover your accountby changing the passwordYou can do this here: https://login.skype.com/recoveryYou need toenter the registered email and follow instructions.After youhave changed the password, please confirm the change via Revdex.com and I will unblockthe Skype account.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book exchangeAs the terms state, this fee will appear on your account until Microsoft receives your defective device, to make sure that the funds are available should anything happen that requires payment for the new deviceOnce the hardware center receives your original device, the fee will be refundedThis is part of Microsoft's policy regarding advanced exchanges and cannot be modified If your original device has been received at the hardware center already and you have still been charged, please visit support.microsoft.com or call 1-800-642-about this issue for the fastest resolutionIf you are unable to resolve the issue via this avenue, reply back with your most recent service request number and we will be happy to help Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Unfortunately the email address provided isn't linked to the Skype account with the payment issuePlease kindly provide me with the Skype account name you have problems with and I will gladly look into this in order to assist you further You can cancel your subscription at any timeJust sign in to your account here: https://secure.skype.com/account/call-phones/packages and click Settings next to the subscription you want to cancel, then click Cancel subscription More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/FA I hope this response has been helpful I will be waiting for your reply in order to assist you further We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoI have followed the prompts provided by [redacted] abhoveI am providing all the information I have about the skype account: 1) # XXXXXXX, 2) [redacted] 3) [redacted] I'd ask [redacted] to cancel me out and be sure I don't have any charges from skypeI'll be satisfiedbut will recheck with my credit card company, as I tried to do this same sequence beforeIt doesn't have to be this difficult [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/11) */ Dear [redacted] ***, Thank you for your reply and for the information provided I have found the recurring orders for the Skype NumberUpon checking our records I can see that the Order # XXXXXXXXX has been charged back on August 05, In addition I have issued a goodwill refund for the Order # XXXXXXXXX and the funds will be returned to your [redacted] Therefore the payment agreement is now cancelled as well and there will be no more charges We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support a [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: my issue has still not been resolvedMicrosoft has called me an absurd amount of times to tell me they will be doing nothing to resolve this issue and I will need to take legal action to get any resolutionThe level of service is despicable! My issue is certainly not resolvedI continue to have voluminous complications because of the previously-complainproblemI do not have an updated service numberI have requested nothing other than that which I am entitled due to the significant problems caused by Microsoft, and I expect the business to accept responsibility for its negligence.Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account hack We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your gift code issueAfter reviewing your account history and conversation with our customer service agent, our agent’s notes mention that they assisted you on December 29, and shared the promo code with youDid you not receive the promo code at that time? Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This was filed over a year ago The response was not a resolution to anything but just saying to update the complaint This is a ploy to have the complaint removed and prevent future customers from seeing past issues I bet they get a lot of unresolved complaints removed this wayYou are better then this Microsoft.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I contacted the XBox live support group via chat via your websiteThey did not give me a case number and said there was nothing they could do as the snap feature was just discontinued without notice on the latest xbox one software updateSo they said my only option was to make my voice heard through forums or writing to you direct which there was no apparent way to do so hence is why I am contacting you through the Revdex.com so hopefully I can get some kind of satisfactionPlease re-enable the snap feature as it was originally intended and advertised when I purchased the Xbox one Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows sign in issue The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have tried the support team but I end up with someone outside the U.Sand have a hard time understanding themI have also heard that Microsoft will be pretty much forcing windows on everyoneeven people who do not want it due to being gamers with games that will crash and never work again due to windows 10.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My service order was finally completed after much delays, and I did receive my Surface within the delayed time frameBut as is outlined in the attached message from Microsoft and in the attached transcript, is a promise from those representatives that the additional situation regarding my being lied to by a support representative and sent to the Yorkdale Microsoft store for a replacement—where I was told upon my arrival that "it did not work that way" by the store rep—would be adequately addressedNothing has ever been done about these issues and no one has made an attempt to contact me back after I was promised resolution I have since sold my Surface Pro and will no longer be using Microsoft Products as a result of this experience Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUnfortunately, you have not provided enough information for us to work with you to address your concernsThe quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue Thank you, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.comThe previous response provided to you is the final response from Microsoft for this complaint Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation