Microsoft

Hello [redacted] , Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because this is a standard response with no pathway to help or acknowledgment of the issue.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Dear Ms ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further I have checked our records and found the unauthorized transactionsI have issued a refund for all three orders including the USD order for Skype Credit made on October 01, The funds will be returned to your credit card account Upon checking our records we can see that your Skype account was accessed by a third party who misused the account to make fraudulent transaction This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password I strongly recommend you to change your Skype password regularly to make sure that you have a secure account Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips: Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight I'm also happy to assist you in case you still wish to permanently close your Skype accountIn order to this, please kindly confirm the Skype name you wish to delete I hope this response has been helpful Again, we apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: this still does not tell me what violation he did.He did not cheat, he does not use profanity, he does not bullyIt is not right that we PAY for this Xbox live and then get bannedI have went to the enforcement website and it doesn’t tell me much of anythingWhat violation did my son do? Sincerely, [redacted]

I have finally resolved the case with them, it took a few times but all is fine, you can close out this caseThanks for any help***Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The buisness is unfair and cheated me out of money for xbox live and for the xbox itself This company has not in any way tried to fix this issueI had my bank compromised that is not my fault and tried several times give my new number of my new debt card when the bank issued a new one and the associates did not know how to unlock my xbox and told me to start a new account with xbox live and the xbox would work again, I did this and the xbox still did not work but they kept charging me for the live that I could not even use because when they lock a xbox they do not know how to unlock itIt is sad that this company can do this to the consumers I was being charged for xbox live and could not get them to stop charging my card It does not allow you to take your card back off, I tried since the xbox was still locked even stopping auto pay they still charge the account The way I did get it to stop is I edited my card which I do not believe everyone would think to doI was just lucky that I tried this and it worked I edited my name and expiration date and my bank would not let them charge any more I think this is horrible they lock my xbox and then get me to put another card on by telling me my xbox would be unlocked then it was not and then to continue to charge my card even though I could not even use the xbox I had paid a year and a half of the year contract and paid $for this xbox before my bank was compromised and then paid a few months of live after the xbox was lockedThis is really not a good company, would never buy xbox again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The XBox Live Support person on the phone did not give me a numberHis response was that I should go through my bank and didn't give me any other optionsIf someone from Microsoft wants to contact me to get more information, they can reach me at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There should be a record of the account I called in about tied to xbox live account [redacted] and [redacted] in your systemI have already provided the managers operator ID that was rude, condescending andhung up on me in my prior correspondence Sincerely, [redacted]

Revdex.com: I noticed you have my number typed wrongArea code is - not 919.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comA review of your account shows that you have been able to send the Xbox back to usAt this time, if there is no further assistance needed, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the charges on your account The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because, the reply was not a resolution, it was an apology for not replying sooner, and provided no clarity why they don't allow me to upgrade some office products without making other office products I recently purchased unusable I don't understand why upgrading word makes access unusable, but if that is how you designed your softwere, you should provide a free upgrade to access when I purchase my upgrade to office...or just let me keep using my old version.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They took my money over ten years and delivered no valuable services.Sincerely, [redacted]

Service Request Number: [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Precisely, the one of the main reason of so many, is that changing my outlook email address [redacted] @outlook.com, has created such a humungous problem I am unable to login with my old outlook email I requested a cancellation for I was getting an average of daily junk emails It was consuming so much of my time, like Microsoft is doing with their dictatorial email account Even though I cancelled this email address, it is not going to be cancelled until 04/29/17, imagine that? And then to reopen it I have to get a text to my previous cell phone number Therefore, Microsoft makes it impossible for me to get to my account All of my devices have warning messages that I can't fix Most professional business with business common sense and customer service skills, lets us change an email address without losing access to my account However, it is not like this with chaotic and convoluted Microsoft My eyes and brained are fatigued about now, but I have to respond or I lose my money Microsoft don't care that they injure me or drive me crazy I have the following outlook email addresses due my several devices And since, Outlook dictates we must initiate a device with a Microsoft account, I have created other accounts, one for each device My other outlook accounts are [redacted] @outlook.com, and [redacted] @outlook.com However, this email address lead to a shell of a profile for me; thus, all my history and my MS Office subscriptions are under the [redacted] @outlook.com But there is nothing I can do to consolidate them Microsoft has turned communist.I do much better accounting as an inactive CPA Tier II, than Microsoft ever will Since, the attached receipt was given to me at the Microsoft Store; in which I have to attached a copy hereBut Microsoft is preventing me to print the email MS sent me after I signed upI cannot print it because Microsoft is even preventing me to have full use of my OLD emails I downloaded into MS Office Outlook into the cancelled account My Outlook freezes up Microsoft is doing the same thing with my other devices, maddening.Attached is my credit card receipt for my payment I never want to have anything to do with Microsoft again And since, Microsoft is not allowing me any access to my subscriptions and account history, I am going to file a complaint with the State Attorney General and with the federal government, if Microsoft blocks my services, just because I had to change my email address, and all of the sudden becomes political, even with the customers, like the last technician and www.msn.com, anti-Trump, bad, bad, bad.Thank you Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue is no longer relevantIt is extremely disappointing that it took over a year (almost years) for Microsoft to respondNo additional response or information is neededPlease do not contact me further about this matter.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the time you have taken to provide your honest feedback regarding your experience with us, and apologize that it has been unsatisfactoryIt is a top priority to provide the best possible support to each of our customers and we apologize that we were unable to offer your desired resolution At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft, please contact me at this number [redacted] I only want to speak with someone within microsoft that is aware of the platform uhrsOr email me [redacted] @gmail.com Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox controllersWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Purchased this phone in July The first repair issue was a couple weeks after I received the deviceThere were other times where it had to be replacedI contacted B2X which is the company Microsoft choose to handle issues with the Lumia It's been months and the only communication I've received is requested for the same information about the replacement ( I sent the email instantly, called B2X to verify receipt, which they verified each time), and each time someone will call to give an updateThe updates are vague and frustrating (an email has been sent to the higher department we will contact you but there is no commit timeframe) Desired Outcome: FULL REFUND WITHIN THE WEEK Sincerely, [redacted] ***