Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 6, 2014/12/03) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding a game purchase priceWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:"Shipping and TaxShipping prices and taxes depend on when and where the item is being deliveredThere are no shipping charges for software downloads, but there may be tax, depending on state and federal tax lawsYou can review the total purchase price, including shipping and tax, before you complete your purchase."As stated in the vague summary above shipping is not required for downloadsSo why is my shipping being used for anythingThis statement does not once say that the shipping address would be used to be taxedIt states you'd be taxed depending on state andfederal lawI made my purchases on the Xbox One and it doesn't tell you that you're being charged tax Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that you were given misinformation regarding our refund policyAfter reviewing your account history and previous conversation with our GES agent, he is correct in stating that your home use program purchase is non-refundable per our payment termsDue to this reason we consider this matter closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g.): “ all purchases are final and non-refundable We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have had a corrupted Windows and have only been in contact with Microsoft to reload it I have not full function of my laptop and have not restored programs to it to currently work this case, but will try to talk to them again But, I've verified I have this error accross OS releases, accross being bit or bit and everthing points to my live server account as being the nexus of my error with the games for windows live based gameMicrosoft says that is a XBOX issue and XBOX says they do not give tech support to Windoes PC applicatons I have a Catch that neither side will seriously adress the issues The issues with the Live Server access for registration of game date has been shown in MANY a google link and the only suggestion they have is to use a Cracked version of the game to avoid use of the GFWL client and connection to the Live Server I have a legit copy of a game that worked till I submitted this insident and do not feel I have got any support to rectify the problems I am frustrated and mad, gettting some dollars is not much of a fair recovery for my problem but it seems the only solution as at least I could try to buy the game from a new source and get there support to get the game running I hope this explains my possition on this incident As a reminder, microsoft can email me direct and can call my cell to help me out anytime That number is [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Microsoft has dragged this complaint on for over year and promised that my situation would be rectified smoothly via email Microsoft is stating out right lies throughout the complaint in regards to having "bing" representatives reach out to me and never did Aditya AND the Microsoft rep mentioned that the bing team would be reaching outThey never did It will be publicly recorded via Revdex.com, that Microsoft has dragged this case on for over year, made promises it never fulfilled and closed a case after their own representative stated that I would be able to speak to a "bing" representativeIts clear that Microsoft feels there is no error when a disabled minor is being defamed on their search engine, when google has no such results Its incomprehensible that Microsoft's representative had me take over hours to compile a case for them to take care of Here’s an additional note, Microsoft stated, numerous times that a Bing representative would reach out to me and never didI never had the opportunity to speak to one of the reps Microsoft has done nothing except exacerbate this situation by having a general customer service rep handle a task that is not within his scope of powerThey have purposely led me on to deal with an incompetent representative in order to say that they had “someone speak to me”, when in fact, each time they rebut my claim, would state that a bing rep was reaching out to me The fact of the matter is that something can be done and Microsoft just does not want to There is no trace of my son on any websites yet they continue to post defamatory content via “auto suggest” and “searches related to” regardless of the fact that even google does not display such results Aditya requested documentation that took me hours to compile He stated that he needed it to move forward with deletions on Bing Aditya also stated that he couldn’t move forward without my documentation Aditya and I spent close to hours on the phone over the course of the summer Unbeknownst to me, Aditya had no power or motive to carry out anything he told me he would do Aditya and Microsoft has made this problem much worse Aditya has taken it upon himself to represent Microsoft, as well as the in their escalations unit, as a representative who could execute modifications on Bing, even though content Is not present on Bing, yet it’s still displaying negative auto suggestions regarding my son Aditya misrepresented Microsoft and led me on for months to believe he was going to take action On the phone Aditya made it clear that he was working with his Bing team to take care of thisEverything Aditya stated to me was a lie This complaint will also be noted on the complaint with the attorney general’s office, district attorney, Revdex.com and ftc I will be going out of my way to make sure Aditya is terminated for his representation of Microsoft and his blatant lies, not to mention he Wasted months of my time I want to also make it clear about a statement Aditya made while conversing with him He stated that “I cannot take care of anything until I receive proper documentation” and At that point I will move forward.” The entire time, Aditya knew he didn’t not have the capacity in his position to take care of any of the requests I was asking and instead of transferring me To a rep in a higher position, he continued to mislead me It is also clear, regardless of Aditya doing this, that Microsoft intention was an attempt to wear me out by working with Aditya who has no authority and then after he dropped the ball, I wouldn’t take the time to approach the situation again Lastly, Microsoft needs to get this done, once and for all

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft's advertising We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft now quotes policy which is percent unethical, stating they can do what they want after a customer pays them for a service, including not providing service and keeping their money These policies were never disclosed to me as customer prior to making the purchase, and I would never have agreed to do business with Skype and Microsoft under the conditions they now are quoting as policy In fact, customers would not to business with this company at all if they make this disclosure prior to the customer payingMicrosoft and Skype engage in "theft by deception" and should be brought up on charges of theft in the legal courts I hope there is a class action suit, of which I would be a part Revdex.com should warn potential customers of Microsoft’sand Skype’s deceptive consumer practicesI will no longer be using this company in the future, will buy Apple productsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:As Revdex.com gives no way to update the complaint, and Skype requested an update, the only way I see to respond to Skype's request is through this comment fieldSkype asked me to provide a service request number That number is Re: [redacted] - [redacted] With that number, you should be able to find both the minute chat session, and the equally frustrating e-mail exchanges I would be happy to forward either, if you are unable to find them The final message is me writing to Erica Aon August 9thDear Erica A., Shall I take your silence to mean that you are refusing to escalate my case to your manager? Please advise, [redacted] True to form, there was no reply.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:i ended up not buying the product due to microsoft's failure to honor the advertised price and respond to my requet for helpSincerely, [redacted] ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe day security lockout is put in place to protect your account from attackers if the security proofs were attempted to be changed by someone other than yourselfSince you were the one who changed the proofs, however, you know your account is not under attack, but the security lockout is still necessaryDue to this Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account password The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Im finding it hard to believe it was sent out because I never got a comfirmation email on it until yesterday and the tracking number they gave me for what was suppose to be sent out was bogus I work with fedex ups usps everyday and I know that fedex tracking numbers are more then numbers so please dont lie to youe customers I have gotten a tracking number for a harrddrive that is saying to be sent out today and it is numbers long now if I actually get a harddrive this time I will close the case but until then I cant close the case cause as of right now im still out over $400Sincerely, [redacted]

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro lost packageWe apologize for our delay in updating youAfter reviewing your service request number and account history it appears one of our GES agents has been assisting you and has a follow up planned for 7/Please continue working with our agent and feel free to ask them any follquestions you may have.Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issueWe apologize for mislabeling your issue in our initial responseRest assured your case has been forwarded to the correct Xbox team and you will be contacted after they review your caseSincerely,Microsoft Corporation

Complaint: [redacted] I don't understand what is meant by "accepting" or "rejecting" a response They have asked me a question, so I will try to answer it Thank you for replying to the Revdex.com complaint I was not given a number when I spoke the to customer service representative, but I do have the full conversation if you wish me to email that to you It was done through chat on your web site The customer service representative is Emirey Sand it was on January 18th She/he was very polite but didn't have the authority to solve the problem.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the terms and agreement have nothing to do with my complaint, I was suspended for two weeks months ago, and I was invited into the preview program and have been accepted, when I posted in the forums to find out why, I was told I was disqualified from the program due to the suspensionIf that were the case why was I accepted into the program in the beginning? I have been waiting to speak to someone regarding this issue for almost two weeks but nobody that works for xbox can direct me to someone to speak with other than the forumsBut if this suspension I had months ago is still affecting me today even though im still a loyal customer then there is an issue with this.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not happy with this response I have already had my case escalated to this 'advanced' group only to receive the exact response I received from the customer service reps I have spoken with Which is no refunds after days While I respect the need for sops or policies After returning somethings this many times warrants an exception Clearly there is an issue here I would like a refund It has been returned four times now in six months Sincerely, [redacted]

Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you furtherSkype provides different methods of assistance if you wish to resolve the issues with Skype Customer ServiceDifferent methods how to contact support can be found here: https://support.skype.com/en/faq/ [redacted] All Skype subscriptions are recurring by defaultYou can cancel your subscription at any time on your Skype My account pageDetailed instructions can be found on our support page here when you follow this link: https://support.skype.com/en/faq/ [redacted] I’m happy to look into this and assist you furtherUnfortunately the email address provided isn’t linked to a Skype accountPlease kindly let me know the Skype account name you have experienced issues with and I will gladly look into this.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards, [redacted] Customer Relations OfficeSkype