Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have asked 3X for someone to tell me how this unit was tampered with Seal is still intact on this unit NO ONE has answered my question All they do is state that unit was tampered with, but no one can tell me how the unit was tampered with I would think it is kinda hard to tamper with a unit that still has the seal intact See you in small claims courtAND THANKS FOR THE NON-ANSWER It is almost like nobody even bothered to actually read my complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:There is no excuse for palming off an inferior product on an unsuspecting public Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)There is no admission of their known product defect and certainly no resolution to my specific problemThe email associated with my xbox is [redacted] @gmail.com

Complaint: [redacted] I was not given any such # in the course of my dialogue with customer serviceCould you clarify what you need from me? If needed, I can attach the chat log?Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book Exchange The Surface Escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: you have wronged me of my money, account and allowed my personal information to be outedInstead of making this right and choosing to find out the person who stole my account and did whatever you're alleging me of, you chose to punish me and close this situationI have provided proof to youI have called you and I have been nothing but kind up until recentlyYou have now became the same criminal that stole my accountYou have done worseYou have stolen my money and allowed my personal information to be leakedI am very dissatisfied to say the least.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Because they are not addressing my issues which were caused by them Sincerely, [redacted]

Complaint: [redacted] Approx days back they said they will get back to me with $gift card and till date I am still waitingUnexpected and ridiculous from company like Microsoft I am rejecting the response due to this reason ThanjsI am rejecting this response because:Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We have created a service request for your regarding this issue under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comAs previously stated, it has been determined that the information provided to you about your warranty status was accurate and at this time the only way to resolve your console issue will be a paid repairMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I want to thank Kaisa for handling this quicklyI do want to question why you do not have a phone number available for customer service or why I cannot ask for a manager through your email customer serviceI believe this issue could have been resolved with one phone callYour customer service by email is very sub parIronically, I've had no issues using Skype as a free service, but as soon as I tried to use a paid feature, the wheels fell offThank you again for your help.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although have not recieved and actual apology I am pleased that I was actually acknowledged Sincerely, [redacted] ***

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution According to our last update, an agent by the name of Rafael Magarino was working on your caseHe will be in contact with you shortly to discuss the resolution of this matter.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: After your 2-year waiting period prior to responding, it seems my original complaint is no longer available to view I'll have to trust you to proceed with all due diligence in resolving this matter Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox payments issueIf you have purchased an Xbox live membership and would like to manage the monthly payments please visit the following site and click on payment and billing: (http://support.xbox.com/en-US/browse/my-account/xbox-live-membership) If you have any further questions regarding your Xbox charges please visit support.microsoft.comYour feedback has been recordedSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] The number I was given was [redacted] Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your license transfer issueIn your claim, you mentioned that you were informed that this was during an outageIf you are still experiencing an issue with your account, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com We have thoroughly investigated your Surface exchange issueWe have determined that this case has already been escalated on service request [redacted] Please continue to work with Surface Escalations to resolve this matter Sincerely,Microsoft Corporation