Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that you were in contact with another agent, and this issue has been resolved since your last reply and you were able to order a new device after receiving a refund for the previous oneIf this is not the case, please let us know, otherwise Microsoft will be closing this case as resolved We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have tried to use the Microsoft support, but my calls were dropped both times I calledNo case number was ever issued to me The first call I got as far as the malware/virus help desk My call was dropped while the young man was starting to speak I called back and my second call was dropped as I was waiting to be transferred No attempt was made by the Microsoft support people to call me back after the calls were dropped I still need a way to remove the "personalized ads" on Windows I have read the instructions or blogs on your support site, and so far I cannot get all of the ads to turn off Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Dear [redacted] ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, (most recent email sent 7/21), our agent is correct in stating we will be unable to provide a refund as the transactions disputed occurred more than days ago (10/01/2015-05/01/2016)Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part f:“Online Statement and ErrorsMicrosoft will provide you with an online billing statement on the Microsoft account management website, where you can view and print your statement This is the only billing statement that we provideIf we make an error on your bill, you must tell us within days after the error first appears on your bill.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number, and checking your account history, one of our agents sent you an email on 6/28, to your gmail, confirming your refund of $has been processedYour Microsoft account, linked to your [redacted] outlook.com alias shows both charges of $were refunded on 6/29/Please check with your financial institution with any further inquiries regarding this refundMicrosoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Yet AGAIN, you just pointed me to a solution that directs back to the problemHow can I "continue playing" if the Xbox Live Service is denying me multiplayer access? Why does Microsoft continue to give me the run around on this problem? I want a SOLUTION that is actually POSSIBLEThe only solution anyone has been able to give me is to "keep playing online" when I can't do thatI need my account FIXEDThis shady business has gone on long enoughI requested a call back, and no one called meInstead I am given the answer I said I DO NOT WANTI explicitly said I don't want to be told to play online when I simply can'tIf Microsoft continues to refuse to address my problem but still accept my money for the service, I will most definitelgbe filing against the businessSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: That was different issueI was not able to purchase Skype number because I was in KoreaHowever, I purchased Skype number after I left KoreaMy home address is in USA and I was temporarily traveling Korea at that timeMy current issue is that I purchased Skype number successfully but I am not able to receive calls to the Skype numberPlease resolve this issue and let me know Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The problem not only still exists but has gotten worse.Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One optical drive The Xbox Listening and Advocacy team has investigated this matter and has determined that a Standard Exchange was initiated for you on February 21, Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, an order has been placed to have your Xbox console exchanged, however our records indicate that as of 11/1, the Service Center had not yet received your deviceUntil they have it, this case is unable to progressPlease make sure to send in the device as soon as possibleIf you have already done this, the Service Center will receive it soon We apologize that, due to Microsoft policy, we are unable to fulfill your request for compensation in addition to the exchangeWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows update We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype We apologize that we are unable to make an exception to our refund policy at this time, however, as previously stated your comments will be forwarded to the appropriate department for review At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding an issue with [redacted] *** We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Just create one your self please just fix the issue I'm not paying u guys any more than I did fix the problem right now no excuses no bs no complaint issue I gave u guys email ***@ [redacted] .com about the issue months ago phone number [redacted] if you guys don't want the FBI ON your buts for spying and other issues Microsoft I surjest you fix the problem now grab a windows cd and try to do updates from a install with that cd updates will stop at spusing no other software grab a dell oem or hp oem cd or retail cd create a vm install windows try using windows updates after spSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is a Microsoft Store issue There is an order number provided previously There is not a service request number MS support is not responsible for providing the code See attached screenshot from MS Store indicating a Mustang code will be provided after shipment This was not provided and MS Store rep claimed to not be aware of the promotion It is passed the time to return the game due my patiently waiting forever for the code I have not opened or played the game yet I would like to return it if you cant provide the Mustang code Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Groove Music The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Company has not met its warranty obligationsSincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account We have created a service request for this issue, logged under the service request number [redacted] Please use this number for reference to your case The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation