Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: As you can see XBOX, Microsoft et al is a deplorable "company" Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

I refused it because it told me nothingIt wanted a complaint number which I don't have since you listed the complaint for me and your note seemed to carry the numberI was going to give them that number (not sure it is what they were asking for) but I couldn't figure out how to actually respond to them

Complaint: [redacted] I am rejecting this response because: I did not care about the screen crack, I wanted the defective wrist band replaced There are thousands of complaints about the rubber on wrist band cracking, which is what has happened to mine That is all I wanted fixed under warranty.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation

Hello [redacted] ***,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding for Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Why does a service request # matter? I do not where I have oneHow does that solve the technical issues? Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issueAfter reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a resolution email on 8/The Xbox which the charges occurred on was previously used at your locationOur UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services AgreementIf you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) [redacted] : (http://www.xbox.com/support/contact) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g):“You are responsible for all activity that occurs under your Microsoft account ”“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

After contacting Microsoft HQ directly, I was able to have this escalated and partially solvedA part was sent to me, but the company still would not repair the machine even though the issue itself was a safety hazard

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing disc issue The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding your Surface Pro issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help A service request number should have been created for you and sent to you via email when you called our supportSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges to your accountWith the information you provided in your claim, we were able to locate your account and a service request for this issueAs the agent explained to you, there are no charges from October or December of on your account, and without them, we do not have anything to refund However, a refund for the charge from June in the amount of $has been issued to your accountWe apologize that because we do not have record of the charges in question from 2015, we are unable to provide further assistance with this matterAt this time, we have offered all possible options for resolution, and the additional charges may have to be taken up with your bank Microsoft now considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com: The first response from the Revdex.com about this matter was that Microsoft does not respond to the Revdex.com and I should contact the department of consumer affairs I did so and the Colorado department of consumer affairs prompted Microsoft to respondMicrosoft contacted me and provided funds on a Groove Music account sufficient to restore the music I lost when they dropped support of their Zune product While I would prefer that Microsoft respond promptly to Revdex.com complaints, their response to government entities is satisfactory to me, so I consider this matter closed Thanks and regards, Sincerely, [redacted]

Dear Ms [redacted] ,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore your Skype account was blocked in order toprotect the account information from possible unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks.I haveunblocked your Skype account and you can use all services againI stronglyadvise you to change your Skype account password and make sure to change it ona regular basis.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comThis listing is for issues with Xbox services or hardwareThis issue that you have reported should be handled through Microsoft SupportPlease visit http://support.microsoft.com for assistance Sincerely,Microsoft Corporation

While the matter is resolved, I had no help from the Revdex.com or from MicrosoftMicrosoft's customer service was horrible and never attempted to resolve the issue, and neither did the Revdex.com.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]