Microsoft

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game issueWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took the company days from the release date to get the game I desiredMS should compensate the consumer for their mistakeThey did not keep their promise as advertisedHere is my transcript from one of the CS members at microsoft Final Business Response / [redacted] (4000, 14, 2014/11/28) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensationWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account login concern We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: You are asking for information your customer service representatives never provided me withI was never provided with a service request number as I stated before but your presumably automated response has ignoredYour representatives have clearly failed at thier rolesI can provide you with my account details you can see I own the gameI can provide you with proof of purchase and pre order informationI will pursue this to the fullest extent of my abilitiesThis is bait and switch to the letterYour company promised something and when it has come time to deliver you have given me the run around at every turnDissatisfied would be a understatementI demand a satisfactory conclusion [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the issue was resolved I received the controller today Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging on to your computer We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This response in no way shape or form is acceptableI asked to speak with someone on the Enforcement Team and will not drop the matter until I am contacted by management and specifically Jason C***, who is management in the Enforcement Team divisionThis is blatant fraud and will not be toleratedI will not be bullied by a large cooperationThey have a moral and legal obligation to contact on this matterI have even spoke with a legal expert who has looked over the " Code of Conduct" and I was told its a shotty representation of a contract filled with holesI was also told the lack of transparency and unwillingness to acknowledge my request to speak with specific upper management is against most state and federal business lawsBeing told by a company to voice my concerns on a public forum with sensitive account information and subject matter is also a reckless tactic, used by a computer company that should clearly know that putting account info on a forum is a bad ideaIf my wish to speak with management is not fulfilled in a timely manner I will be forced to take legal action and file suitI am fully prepared to push the legality issue in this manner if I continue to get the run around from one of the biggest companies in the worldThis is classic bullying tactics that have to stopI will post multiple links to others in the same position as I am inThere are countless petitions signed by thousands of people regarding the Enforcement Team's lack of clarity and transparencyAnd I am also aware the Revdex.com itself has received numerous complaints regarding similar issue with other members of the Xbox Live communityThis is an ongoing problem dating back years that needs to be addressedPolicy must be changedVolunteers should NEVER be making decisions on the future of paid accounts and if they are going to, there must be DUE PROCESS AND CLARITYYou are dealing with paying accounts, and regardless of any electronicly signed "contract, your customers concerns must be heard by individuals qualified to hear your complaint.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am confused with your response You have my name and email address You know when I purchased my device, and where How hard is it to do a search in your database? However, if this will help you out any: I purchased my device on 1/7/2016, you sent me an email confirming my order on 1/8/ The tracking number for the shipment is [redacted] The order number was [redacted] This was purchased via Paypal My email address is the address given to you at the time of the order You notified UPS of the package being ready for shipment on 1/9/at 12:54AM Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized charges for Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We apologize for any delay in contact from our Escalations agents The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:in my opinion thre advertisment of windows that it was easy to use and if you did not like product you could easily roll back to privevous version ,which resulted in crashing my computer and not being able to recover it, Sincerely, [redacted] ***

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further The email address provided is linked to one Skype account and there are no purchase or Skype Credit on the account Please make sure to sign into the right Skype account Please kindly provide me with the Skype name you experience issues with and I will gladly look into this for you We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: They are still advertising a product that is simply not available anywhere for the advertised pricehttps://www.microsoft.com/en-us/store/d/surface-pro-4-i5-256gb-black-type-c...⇄ Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The resolution is still to be determined Once a resolution is determined, I will likely then accept a response to resolve this complaint.Sincerely, [redacted] ***

Hello,Thank youfor your reply and for the information provided.Upon checkingour records I can see that the subscriptions purchased on the account have beenused successfully.If you arehaving technical issues with calling some mobile or landline numbers, please goto the following link on our support page to check the requirements and resolvepossible issues with call quality: https://support.skype.com/en/faq/FA33Uponchecking our records I can see that the original payments have been made viavouchersVouchers are non-refundable as stated in Skype Terms of Use ParagraphRefund Policy: http://www.skype.com/en/legal/tou/#10When youpurchase Paid-For-Products directly from Skype you will be entitled to acancellation period of fifteen (15) days (a “Cooling-Off Period”) unless youhave made use of the Paid-For-Products in any way, in which case theCooling-Off Period will be extinguished and your purchase cannot be cancelled orrefunded.Outside ofthe Cooling-Off Period, only subscriptions are refundable unless used orexpired.TheCooling-Off Period and refunds do not apply to Paid-For-Products that are (i)purchased via a third party partner of Skype (please contact the partnerdirectly, who may decide in its sole discretion whether or not to pay arefund), (ii) not directly acquired online from Skype (e.gvouchers orpre-paid cards) (iii) paid for in cash using third party payment methods (suchas a cash payment wallet).I hope thisresponse has been helpful.If you needadditional help with technical issues regarding the call quality, please feel freeto contact us at any timePlease kindly explain the issues you areexperiencing and I will gladly look into this.Inaddition, please add the platform you are having these issues and the operatingsystem you use on your device.Pleasealways make sure that you are using the latest Skype version.Weappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding this issue. We understand this may not be the resolution you were hoping for. But because the order did not go through our system, we did not receive a charge for it and therefore recommend that this be disputed with your bank. We apologize that we are unable to fulfill your request. Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding concerns with the Windows upgrade We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionA service request is completely free, and the number is obtained by contacting customer support with your concern at the website given belowIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Here is the service request number [redacted]

Complaint: [redacted] I am rejecting this response because: There are many complaints regarding this controller and many unhappy customers Microsoft should stand behind their products and replace the broken controller They are taking advantage of the consumer to line their pockets This controller is faulty and was manufactured that waySincerely, [redacted] ***

Complaint: [redacted] The case number I received when speaking to a customer service representative is [redacted] When I get access back to my account I will then find this complaint satisfactory.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concernsWith the information you provided in your claim, we were able to locate a service request on your accountWe apologize that we are unable to offer a full refund, but as the agent explained, we can offer a refund for one month of servicesWe understand this is not the resolution you were hoping for, however Microsoft Policy prevents us from providing one for more than one month of service Please let us know if you would like to go through with thisWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation