Microsoft

Complaint: [redacted] I am rejecting this response because: Microsoft support is in the process of restoring Windows to my computerOnce complete, which should be Saturday, March 4, the matter will be closed Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/12/03) */ and I don't under stand what service number are you referring to ? ill send you the email you sent me so you can find it Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)Tuesday, December 2, XXXX X:XX AM Mark as Unread Flag this messageFrom: "Revdex.com" To: "Mr [redacted] ***" Full Headers Printable ViewThank you for taking the time to inform Revdex.com of your experience with XboxRevdex.com is here to support and help both consumers and businesses Now that I have filed, what is the next step? Revdex.com has accepted your complaint and forwarded it to the business for their responseRevdex.com has asked them to reply promptly, but some disputes may take longer than others to concludePlease be patient as Revdex.com works to ensure your concerns are addressed How do I keep track of my case? The fastest and easiest way to view the progress of your complaint and to provide updates is to follow the link belowAdditional comments or documentation may also be forwarded via e-mail, fax or mail Go to https://www.Revdex.com.org/alaskaoregonwesternwashington/complaintreply/c Please use the following to log in: Case ID: XXXXXXXX Password: [redacted] go to www.Revdex.com.org and click Access a ComplaintPlease keep your ID and Password [redacted] your records What if I do not agree with the response from the business? It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous mannerRevdex.com's goal is for you and the business to be able to work toward an amicable solutionShould this prove difficult, Revdex.com may offer you and the business the opportunity to participate in mediation or binding arbitrationMore information about these options can be found at http://www.Revdex.com.org/alaskaoregonwesternwashington/programs-services/disput...⇄ What happens if the business does not respond? Revdex.com will make every effort to obtain a response from the business, but some businesses simply do not respondRevdex.com is not an enforcement agency and cannot compel a business to respondHowever, failure to do so may result in a negative impact on the business' Revdex.com Rating, which may drive away future customersRevdex.com can also refer you to other agencies that may be able to assist you, depending on the nature of your complaint How can I avoid a similar experience in the future? Start with trust; research a company with Revdex.com before making a purchase or signing a contractVisit www.Revdex.com.org or call (XXX) XXX-XXXX Feedback from consumers is vital to Revdex.com, and we appreciate your willingness to report this informationRevdex.com looks forward to helping you and the business work toward a resolutionIf there are any questions or assistance is needed, please contact Revdex.com Sincerely, [redacted] Revdex.com Resolutions Consultant The text of your complaint and the response from the business will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifying informationBy submitting your complaint, you have represented that it is a truthful account of your experience with this businessRevdex.com may edit the complaint or responses to protect privacy rights and to remove inappropriate language *This e-mail address is not a monitored account, please do not respond to this e-mailIf you need to contact us about your complaint, please e-mail us at [redacted] @theRevdex.com.org You can manage your email preferences and unsubscribe from email sent by Revdex.com by following the link belowUnsubscribing from email sent by Revdex.com may delay resolution of complaints as email is the fastest way for us to communicate with youTo unsubscribe from email by Revdex.com, please go to the following link (requires verification by email): http://alaskaoregonwesternwashington.app.Revdex.com.org/emailopt/initial/14/ [redacted] @yahoo.com Final Business Response / [redacted] (4000, 12, 2014/12/10) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountPlease contact our Xbox support team at X-XXX-Xmy-xbox to resolve the problem with your accountIf you have already contacted our support team, please update your claim with the Service Request Number given to you by the representative who helped you with your account Sincerely, Microsoft Corporation

Dear Ms [redacted] ,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint through Revdex.comI’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.You canview your Skype Credit balance and purchase history in your accountTo viewyour account, simply sign in to your account with your internet browser.To see alist of your purchase history, click Account Details, then click PurchasehistoryYou can see all the products and payments.Theoriginal payment made for Skype can be dated earlier as on your credit cardstatement, since it might take a few days for the bank to process the payment.Detailedinstructions how to check your purchase history can be found here: https://support.skype.com/en/faq/FA36In order tolook into the specific orders or account, please kindly provide me with heorder numbers or the Skype account name to investigate further.When youpurchase Paid For-Products directly from Skype you will be entitled to acancellation period of fifteen (15) days (a “Cooling-Off Period”) unless youhave made use of the Paid For Products in any way, in which case theCooling-Off Period will be extinguished and your purchase cannot be cancelledor refunded.Outside ofthe Cooling-Off Period, only subscriptions are refundable unless used orexpired.Skype Termsof Use Refund Policy: http://www.skype.com/en/legal/tou-usa/#10I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,Kaisa CustomerRelations OfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer supportSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: this is a circular response, again When will the Revdex.com intervene to address Microsoft directly itself? Is not the Revdex.com's role to speak directly to the company to resolve an issue when its practices are unfair and abusive to customers? For one of the verification questions alone - the one Microsoft refers to - there is no way for me to plausibly and accidentally "guess" the date that I signed up for SkypeIt will not take a few "guesses" but rather a few thousand "guesses." If the Revdex.com does not confront the issue directly, which agency can I take my complaint to who will? Sincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.comWe have thoroughly reviewed your account and the repeated actions that led to your account suspensionAs previously mentioned, Xbox has no obligation to provide you with the specifics of your violationDue to this investigation, Microsoft considers this matter closed.Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been emailed to you when you called our supportSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There is no service ticket numberIf I call in Microsoft agents simply say that the program has ended and that physical game discs were only being offered up to November 1,Even though the date is NOT mentioned on the terms on the card with the unique code (code under a scratch off area) for the gameThe card/program I am speaking about is the HALO Guardians Full game download/add on content card that comes with purchase of the Limited edition Halo XBOX Console Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows Media Center We were able to create a new service request for you, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about our customer support We appreciate the time you have taken to provide your honest feedback regarding the quality of our customer serviceYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can confirm that the fraudulent charges have been reversed I have also removed the restriction from your Skype account and you can again use all paid serviced The reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype accountOur usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password I hope the response has ben helpful Again, we apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] **, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an concerns with your password We would like to investigate your issue further, but in order to do so need account verification or a valid service request number, which we were unable to locate with the information provided in your claim If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: It's not an answer to anything - typical cooperate double talk! Microsoft is still putting out updates listed as "recommended" for Windows instead of listing them as "optional" which does not automatically downloadSincerely, [redacted] ***

I look forward to hearing from y'allI picked up the computer from repair a 2nd time, we both made sure to get the code right away and my computer is working fine nowThe computer you guys corrupted made my wireless keyboard and mouse usb unresponsive so I had to purchase a new oneAside from that, my computer is now up and runninging just fineI still think you should be responsible for my 2nd repair and maybe the new wireless keyboard and mouse as well....Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: microsoft has not repaired or handled the broken issues Their service has been horrible.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This support issue # [redacted] - was generated when I first spoke with XBOX support and was documented over and over again with Microsoft and Skype support departments, my Microsoft account ( [redacted] @outlook.com ) was referenced in all calls, chats, and emails which at last Curt sent me an email referring me to your legal department denying further support to this issueI have purchased numerous Microsoft products since August whereas this account was established with the purchase of a Surface Pro 3, numerous other purchases were made thereafter especially with the XBOX products, your corporation in bad faith is stalling to deal with this issue which is unresolved to date [redacted]

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further All Skype subscriptions are prepaid and recurring by default unless cancelled before new payment is takenWhere you purchase a monthly subscription and cancel, the subscription will run the full month but won’t get extendedAnd no payment will be taken You can cancel at any timeWhere you purchase a monthly subscription, you need to cancel at least three days before the new payment is taken All Skype subscriptions are recurring by default as stated in the Microsoft Service agreement You can cancel your subscription anytime on the skype.com page when you sign into your account If you need help to use the services, please visit Skype Help and Support site: https://support.skype.com/ You can read more about subscriptions here: https://support.skype.com/en/faq/FA When you experience issues making calls, please check this FAQ: https://support.skype.com/en/faq/FA You can read more about Skype Number here: https://support.skype.com/en/faq/FA I have issued a refund for the recurring order from January and the funds will be returned to the credit card account This means that the subscription calling United States minutes 3-month subscription is no longer active on the account If you prefer to contact Skype directly, please feel free to contact Skype Customer Service Our friendly staff is available online and ready to help you by email or live chatWe don’t provide support over the phone The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account Please find instructions how to contact support here: https://support.skype.com/en/faq/FA I hope this response has been helpful Again, we apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe do apologize that we are unable to provide your desired resolution for this issue, but your best option is to go through with the paid out of warranty exchangeIf you wish to do so, please visit support.microsoft.com and an agent will be glad to assist you At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation