Microsoft

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Elite controller order The Sales escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Dear Ms [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can see that there are two Skype accounts associated to the email address providedThere is a recurring payment for a Skype Number active on one of the Skype accounts and I can see that the Skype Number has been used If you have forgotten your Skype name or password, you can recover the Skype account access here: https://login.skype.com/recovery You can cancel your Skype Number subscription at any time when you sign into your Skype account on skype.com More information and instructions can be found here: https://support.skype.com/en/faq/FAXXXXX You can view your Stored Payment methods in your accountTo view your account, simply sign in to your account with your internet browserClick Account Details, then click Billing Information and then Stored payment detailsYou can see the [redacted] account used for payments I hope the response has been helpful Again, we apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, I can assure you I have not used Skype in quite some timeI suspect someone may have used my information and [redacted] to create an accountEarlier this year someone had been using my [redacted] and I had to dispute the charges they made and change my [redacted] password to present continued unauthorized use of the accountIf this was a recurring payment, then I guess the password change would not have made a differenceI do not know who has been making these authorized charges, but I have not been using Skype or signed up for a subscription in this wayI would appreciate if you can please delink the payment method from this account and refund any chargesCan you tell me when the last time was this number was used? Thanks, [redacted] Final Business Response / [redacted] (4000, 9, 2014/12/29) */ Hello, Thank you for your reply and the information providedI have cancelled the payment agreement for the Skype Number and issued a refund for the last orderThe funds will be returned to the [redacted] account and there will be no further paymentsThe Skype Number was last used in November before the last recurring payment was taken I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Complaint Response Date bumped because: Holiday

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with a recently purchased Xbox game A service request has been created for this issue, logged under SR number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade reversal We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the Windows upgrade reversal Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The number was not used to make or receive calls during any of the recurring charge monthsThe recurring charges were not authorizedSincerely, [redacted]

Dear [redacted] ***,Thank you for responding regarding an issue with your keyboard We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype We appreciate the time you have taken to provide your honest feedback on your support experience, and apologize that it was unsatisfactoryYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western WashingtonWe apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAfter receiving your complaint, a service request was created for you to discuss your concerns with an agent from the Escalations team and work toward resolution, which is why you have been contactedHowever, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case, and let him know you would like him to close your case and cease further contact At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue purchasing an Xbox Live subscriptionUnfortunately Microsoft policy does not allow subscriptions to be purchased with gift cardsThe only form of payment accepted for subscriptions is an actual credit card, while gift cards can be used to purchase games, TV shows, movies and music We apologize that we are unable to fulfill your request to purchase your subscription with a gift card or to provide a refund, as gift cards are non refundableAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/07/22) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further The reason we blocked your Skype account in the first place, is to make sure that the fraudsters cannot continue to make calls, which could result in additional cost on your Skype accountOur usual policy is that will remove the restriction form a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password In order to recover your Skype account by yourself, please use the online account recovery form: https://support.skype.com/en/account-recovery Charge back means that funds taken from your credit card have already been automatically refunded or reversedThis means sent back to your credit card account Unfortunately the email address provided isn't linked to the Skype account in questionPlease kindly provide me with the Skype account name you have problems with and I will gladly look into this in order to assist you further I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've attempted to get back into the account, but cannotI changed the account information in accordance with the account deletion policyI have a email from Skype starting that the money would be returned to my account, but out had not beenMy account name is ***[redacted] Final Consumer Response / [redacted] (4200, 11, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sir/Ma'am: Here is the message that I received from my bankIf the company has already approved the refund, then I would like my money backThe old card was cancelled after the fraudulent charge which is why there is a different number nowThe old number was: XXXXXXXXXXXXXXXXPlease refund my money Dear [redacted] ***, Thank you for your recent message regarding your Platinum MasterCard account ending in [redacted] Our records indicate no credit has posted from Skype for We apologize for any confusion this may have caused We value your business and the opportunity to serve all your financial needs Thank you, [redacted] means [redacted] and its affiliates Final Business Response / [redacted] (4000, 24, 2014/08/25) */ Dear ***, Please be aware that Skype can reverse/refund charges only to the credit card that these charges were taken fromAs your old credit card is associated to your bank account, please contact your bank, they are able to trace the reversed/refunded charges and can associate these back to your bank account Thank you for your understanding Kind Regards, [redacted] Customer Relations Office Skype

Dear [redacted] ***, Thank you for responding regarding concerns with your Windows upgrade We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am dissatisfied with Microsoft's responseThey continue to provide unhelpful "solutions" as well as blaming me for violating their Terms of service with no evidence.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Although you reference the product as a laptop one one section of your store; I purchased it from the section that quite clearly listed it as a tablet. Your advertising was deceptive and misleading. I thought the tablet license of Office 365 could be used and was informed after the purchase that what I thought was a tablet, was a laptop. A reasonable person would conclude that a Surface Tablet is a tablet and not a laptop. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This does not solve anything at all!? Their just investigating what? I've already called their company numerous times this is just a run around response from a billion dollar company For a mere $issue that cannot be resolved this is just a joke Sincerely, [redacted] *

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed Upon further investigation, the Escalations team determined that our best offer for resolution is a paid, out of warranty exchange of your deviceBecause this offer was declined, your case has been closedIf you have changed your mind and would like to proceed with an out of warranty exchange, please reply directly to the agent's most recent email (sent on 3/2) and they will be happy to provide further assistance.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue connecting to your printer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation