Microsoft

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Groove music issueAfter reviewing your service request number, and checking your account history, it appears one of our agents with our Microsoft Billing Team sent you an email on, (8/11), with an update that states they will be able to provide you a token for months of free Groove musicThey are still currently waiting to receive the token so they may send it to youPlease respond to their email if you have any further questions during this processSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: nothing has been done and it has been over a month.Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding an issue with your Nokia Lumia repairAt this time, we are unable to assist you further unless you can provide a valid service request number obtained by contacting Microsoft customer supportWe would like to investigate this matter further, as we understand your frustrations, but are unable to without the necessary informationIf you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: your response only takes care of one of this issues in the complaint which I resolved finally after days if someone using my account and getting my information while your Support and supervisors were hanging up on me when I would call in as a to year customer I feel that your company only cares about the money the consumers spend on your products and not the service you offer it should not take over days to get back into a account and now thirty days till I can play my Xbox and use my saves and files all cause your support could care less that my account was stolen your support is horrible and I'm most likely wasting my time when I could just switch to Sony so if we cannot come to a reasonable resolution I will sell my abox and buy a PlayStation where my security and my time spent with the company will be respected and taken seriously I'm asking for the company to do what they claim and provides good customer service Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account banAs stated previously, Microsoft is not obligated to provide any information regarding the reason for your account ban, and stands by the Enforcement team's decision to take action against any account in violation of the Xbox Terms of UseThis case is now closed and Microsoft will no longer be responding regarding this matter Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Surface 2 issue. After reviewing your account it is apparent that your Surface 2 is out of warranty as of (2/26/16), with a purchase date listed on (2/26/15). As it is out of warranty... your only service option will be to register it for an out-of-warranty device repair. If you wish to pay a fee for an out-of-warranty repair please visit the following site: (https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/h...⇄ Please refer to the following snipped quote from the Surface Limited Warranty Section 1, part (a): “For 1 year from the date You purchased Your Microsoft Hardware or Accessory from an authorized retailer (“Warranty Period”), Microsoft warrants, only to You, that the Microsoft Hardware or Accessory will not malfunction due to a defect in materials or workmanship under Normal Use Conditions.” Microsoft now considers this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your custom Xbox controller order We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find this resolution satisfactory to me However given Microsofts single minded determination to enforce a blanket policy I see there is no value in continuing to go back and forth with them Please do not mark this complaint as resolved, the customer has simply capitulated and decided to move on, even though Microsoft could offer better support Sincerely, [redacted]

Dear ***, The Xbox Listening and Advocacy Team would like to assist you with your claim There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you As we have not heard back from you, we have assumed that you no longer need assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live membership The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that one of our agents attempted to reach out to you via phone on 08/but received a message that it was the wrong number Following the phone call, an e-mail was sent to confirm your phone number, but a response has not yet been receivedPlease respond to the agent's e-mail confirming your phone number at your earliest convenience and then he will be able to proceedThank you Sincerely, Microsoft Corporation

Dear [redacted] - [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended Please understand that the Enforcement links below are the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/ [redacted] You can review our Code of Conduct at: http://www.xbox.com/en-US/l [redacted] For additional information regarding your suspension, please visit: http://enforcement.xbox.com/ Reviewing your account, it appears your current suspension began on 1/11/and will end 1/25/Your feedback has been recordedMicrosoft now considers this matter closed and will no longer be responding to any further requests concerning your account suspensionSincerely, Microsoft Corporation

Dear (First Name Last Name), Thank you for contacting Microsoft Corporation via the Revdex.com regarding rephrase customer’s concern We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing inquiry Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Outlook and Webroot We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Number one, I completely do not accept the fact that Microsoft thinks it is acceptable for them to say what is necessary for my computerBy forcing upgrades without my approval or even being able to see what they are they are invading my privacy and individual sovereigntySecond they had me completely tied up for weeks with an inability to properly use MY computer because of THEIR faulty programThird I have spent over hours directly dealing with this issue(waiting for calls that never came, sitting watching technicians ineffectively work on my computer, and being repeatedly put on hold for up to or over an hour because their tech department is overwhelmed by thousands of calls from thousands of customers who have the similar issues with the same "version" of windows10)Their response is nothing more than bottled feces regurgitated from a legal flunky who probably didn't even read the details of the complaintI also find it very hard to accept that when I asked to speak to a supervisor it took him minutes to find the information on how I request compensation for my problems that they causedThe absurdity of the fact that an American company, owned by an American citizen, headquartered in American, selling an American made product, on American soil expects me to send a written letter( no phone number, no email available) to DENMARK to request compensation for their absolute inability to release a properly functioning productThis entire situation is beyond repugnant Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved If you are still experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In accordance with their response I will wait for them to contact me directly to attempt to resolve this matterTo be clear, no resolution has been offered at this point, so I DO NOT want to close this case just yetOnce more because the response options are very binary ("accept" or "reject"), despite what the subject of this message reads, I DO NOT ACCEPT ANY RESOLUTION AT THIS POINT BECAUSE NONE HAS BEEN OFFERED Sincerely, [redacted]