Microsoft

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issueUpon reviewing your complaint our service center is correct in stating that tampering with the unit voids the warrantyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part c:“Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed”(http://support.xbox.com/en-US/my-account/warranty-and-service/console...⇄ Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comAs previously stated, we apologize for the delay in responding to your claim and would like to assist you if a resolution has not been reached If this is the case, please feel free to reply with your most recent service request number and we will be happy to helpOtherwise, Microsoft considers this matter closed We appreciate the time you have taken to provide your honest feedback regarding your customer service experienceYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:They said they would call, I am waiting to hear from them as of June 30th Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's stolen Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your opinion about our advertising We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] *, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide further assistance regarding uninstalling Windows Defender, as it is part of the Windows operating system and therefore cannot be removed from your computerPlease follow the steps to disable it if you would not like to use it at this time This case is now closed and Microsoft will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue connecting your printer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.comThe Xbox Listening and Advocacy team has thoroughly investigated this issue and since our support agent has thoroughly explained the options you have to set up a repair or replacement for your Xbox One console that we are able to offer [redacted] the Advanced Exchange or a standard repair option [redacted] we consider this matter closed per our Terms of Use (see links below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUCode of Conduct: http://www.xbox.com/en-US/legal/codeofconductXbox Warranty Terms: http://support.xbox.com/en-US/xbox-360/repair/warranty-infoXbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following portion of the Microsoft Services Agreement, Microsoft will not take any further action on this claim: “dRecurring PaymentsWhen you purchase the Services on a subscription basis (e.g., monthly, every months or annually (as applicable)), you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to Microsoft by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Service is terminated by you or by MicrosoftBy authorizing recurring payments, you are authorizing Microsoft to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (in the case of Automated Clearing House or similar payments), or as charges to your designated account (in the case of credit card or similar payments) (collectively, "Electronic Payments")Subscription fees are generally billed or charged in advance of the applicable subscription periodIf any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Microsoft or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and to process any such payment as an Electronic Payment.” Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The [redacted] you refer to do not exist on this packagingWe have searched the entire box and do not find your reference anywhere on this packageSince you are so quick to dismiss this claim we will begin legal processConsider this our letter of intent Have a Nice Day.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue with my EA Access account has been looked into repeatedly by EA on their support forums The link to the posting on their forums is here: http://answers.ea.com/t5/EA-Access/Cannot-use-EA-Access-for-multiple-weeks-Xbox-...⇄ [redacted] The rep that has responded to the issue has repeatedly stated that the issue is not with the EA Access app, it is with my account on Xbox Live I have done numerous items at their instruction on how to resolve the issue and none of the actions (detailed in the liniked form post) have resolved the issue My account shows as Inactive with EA Access, though I have a live subscription until 11/11/ As I have repeatedly stated with Xbox Live support, nothing I have done at their instruction has resolved this issue and nothing I have done with EA support has resolved the issue I have completely reformatted my Xbox One and nothing in that process has resolved the issue At this point, the issue lies on Microsoft's end as it is an Xbox Live account issue, not one with EA Access Sincerely, [redacted]

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Good Evening, I’m sorry for opening the Revdex.com complaint as well as copying Senator Hill but it has been days (two full weeks) since I had my chat session I was told that I would be contacted the following day and still have not heard from anyone and we were billed yet again for this service I need to have this issue resolved ASAP We have been billed since January of for a service we have NEVER used, nor AUTHORIZED I was assured this would be taken care of and it hasn’t Please assist Thank you, [redacted] CC: Revdex.com Complaint ID: [redacted] Sincerely, [redacted] ***

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint through Revdex.comI’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.In order to be able to assistyou, we would need more informationBest way to get the fastest technicalsupport is to contact Skype Customer Service.Skype provides differentmethods of assistance if you wish to resolve the issues with Skype CustomerServiceDifferent methods how to contact support can be found here: https://support.skype.com/en/faq/FA1170I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: The response does not seem logical to me However, I have no specific questions in response I will consider it closed, but after checking with technical help from Dell, I may wish to file another complaint with more specific information Sincerely, [redacted] ***