Microsoft

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification The Skype account is currently fully blocked and no-one can access it You can recover the account by contacting Skype Customer Service I hope this response has addressed your issue We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards Kaisa Customer Relations Office Skype

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution well there is nothing I can do or sayThey closed this complaint I didn't Sincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with SkypeIf the transaction was completed in August, then, as stated previously, we are unable to provide a refund due to Microsoft's policy that does not allow refunds for purchases made more than days ago We apologize that we are unable to fulfill your requestWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com: The sercive number from my interactions with xbox is: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Rewards Points redemption We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue Our records indicate that you have been in contact with one of our agents regarding this issueThe Global Escalation Services team is still handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding this issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] here is the service request # from January : [redacted]

Complaint: [redacted] I am rejecting this response because: They did not resolve the issueNow want service numberThe servie number [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I gave them dates and times, this is big Corporation taking advantage of small business, you would think after spending 5-hours with their incompetent techs they would have a record of all communcations between us...if you want documentations I have a $300.00+ bill that I can't afford!!!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The order # [redacted] Also, e mail ref # [redacted] Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Hello,Thank you for your replyWe have currently unblocked the account again and you have access to paid services.Please kindly let me know why the credit card has been reported by the financial institution and please resolve it with them directly just to avoid any issues in the future.I hope this response has been helpful.Kind regards,KaisaCustomer Relations OfficeSkype

Microsoft needs nothing else from me to settle this case

Revdex.com:I am waiting for further response from Microsoft Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Downloadable ContentWith the information you provided in your claim, we were able to locate your account and order historyOur records indicate that on 12/13/a purchase was made for Resident Evil Extra Episode: The Struggle, which you have mentioned in your original claimWe also see that on 1/1/a purchase was made for Resident Evil Episode Four: Metamorphosis, and therefore it appears this issue has been resolvedIf not, please clarify in your reply Otherwise, Microsoft will be closing this case as resolvedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Microsoft banned my account due to communication violations, now my xbox is broke and the will not restore my account so I can access my games, movies, in game content which I have spent over $onAt this point since they will not restore my account I want a refund of $I am tired of fight with themIf I bought these games as a disk I could still use them but I got digital copies so now they want to screw me overAlso I would like you to resolve my issue before closing my claim this timethanks Sincerely, [redacted] ***

Revdex.com: They Have agreed to make a one time exchange for the faulty bandI am fully satisfied with that I have sent in defective band and awaiting replacement.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]