Microsoft

Complaint: [redacted] I am rejecting this response because: years for a response?! Really, and a generic one if thatSomething that is wrote out and sent to everyoneNo customer careIt's official I WILL NEVER BUY MICROSOFT againLinux and Google be calling my name! Absolutely ridiculousI can't possibly use find my phone years after the factSorry I got word for youFAIL! Im half tempted to rid my Windows now! BOYCOTT is the only solution at this point Thanks for caring Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox One Console issue you are experiencingWe have been able to locate your account and informationThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I had to pay over $to take my computer into a computer specialist to try and restore my computer after an uptomatic Windows updateThankfully, due to my timely action, I was able to restore my computer without breaking the bankMy fiance recently had the same issue with an automatic Windows update, but the results were much worse and the update resulted in completely fried hardwareWe have both dealt with the Microsoft Tech support, which resulted in essentially no resolution and increased frustrationWhy in the world is an update put out there for the public that obviously most computers cannot handle?! Please realize that most people use and store sensitive information on their computers and many work from home, are students (like myself) so a simple response saying, "Contact Microsoft support" is far from being sufficient for the issues many of us face with Microsoft As a student, or a parent of a student which I'm sure many individuals in the Microsoft Corporation are, going without a computer during any part of a semester is not feasibleIt took the computer specialist one week to attempt to remove Windows and restore my computerThat is one week of papers, research, and assignements that were saved on my computer that I was unable to accessMicrosoft tech support could NOT fix this issue and I hope there are many others out there that will voice their frustration as I have with the money I have had to spend due to the destruction of computers due to Windows Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it does not cover or address Microsoft's obligation to behave as a responsible utility, providing reasonable accounting recordsThey charged me for a phone number while not applying funds toward a worldwide subscription, which obviously would have been necessary before a phone numberCurrently,I have no idea where I stand financially with SkypeFurthermore, they make no attempt to deal with nuisance calls received from a Skype numberI should note that the service seems to be operational at this point; however, accounting reports and records should be providedFor example, Microsoft offers automatically renewable subscriptions, but doesn't renew themHopefully in future this conglomerate will find it worth its while to behave in a professional manner, no matter how large or powerful it is Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ Dear [redacted] , My name is [redacted] and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention I am very sorry to hear that you are having difficulties with getting your Skype account unblocked and please also accept our apologies for your disappointing experience with customer service To be able to help you, understand why your Skype account was blocked in the first place and help you to recover it, I would please need your Skype usernameWe were not able to find it with the details you provided to the Revdex.com If you feel uncomfortable to send this information over the Revdex.com, please feel free to email me the details directly to ***@skype.net to attention of [redacted] I will be waiting for your reply with your Skype username and am positive that we can get your account up and running again in no time Apologies again for all the hassle and runaround you've been given until now and thank you for all your understanding Kind Regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response in that they were able to help meI do not accept their response in that there was no indication of any change in their frustrating and unsatisfactory customer service practices

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueAfter reviewing your service request number and account history it appears one of our customer service agents is already assisting you and has a follow up planned for 7/Please continue working with our agent to have your issue resolved as quickly as possibleSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Dear Mr [redacted] , My name is [redacted] and I am Customer Relations Manager at SkypeWe would like to respond to your request, in respect of the following Skype Consumer account: - [redacted] As well as regarding the purchased Skype Number +XX XX XXXX XXXX - Your issue with not receiving incoming calls to this number and the busy signalThis is Privacy settings relatedIt certainly can be resolved by following our instruction in the related FAQ https://support.skype.com/en/faq/FAXXXXX/why-am-i-not-receiving-calls-to-my-skyp...⇄ ( Mac and PC on the same webpage ) and the Privacy settings FAQ for Mac https://support.skype.com/en/faq/FAXXXXX/how-do-i-manage-my-privacy-settings-in-...⇄ and for PC https://support.skype.com/en/faq/FA140/how-do-i-manage-my-privacy-settings-in-sk...⇄ Please use the aforementioned as future reference, in case you experience any issues with a future Skype Number Regarding your Skype CSS correspondence We are sorry for what has happened in the past, and for the Customer Support experience you had to undergoWe have already fed back to the responsible person within Microsoft and its Skype CSS TeamThe involved employees are currently checking on the conversation history together with their Team Lead, what went wrong during this correspondence etcThus, we would like to thank you for your feedback and voicing your concerns regarding the way the CSS Agent and Supervisor did respond to your requestsFurthermore, we do take the feedback we receive from our Users very seriouslyAll of our Users feedback helps to make our User Experience, Products and Services more User friendly to optimize User's journey through Skype in a wholeMoreover, please rest assured and we can ensure you, that we are constantly working on making Skype better, and are always working on improving ourselvesAgain, we therefore appreciate any kind of feedback and raised concerns we receive from our Users directlyThis feedback helps us to identify the weak spots in our Services ( Live Chat and E-mail Support ), and is certainly an immense help in making Skype and our Agreements, Processes & Flows, Terms & Policies and Materials better Regarding the 3-month Skype Number order XXXXXXXXX from the 26th of September, The order is already in reversal statusThis order was reversed on the 27th of September, One day after the purchase dayTherefore, your associated funding source should have not been charged and amount USD not takenPlease be so kind and check your used EC/MC card [redacted] and its bank statement As a gesture of goodwill and to make a one-time exception in your case to show our courtesy, we would like to offer you Skype Credit vouchers, so that you can purchase a 3-month Skype Number for free ( plus a little Skype Credit in addition ) [redacted] You can redeem these voucher codes at https://secure.skype.com/portal/voucher/redeem Afterwards, Skype Credit will be applied to the Skype Consumer account [redacted] , and you can purchase a 3-month Skype Number with the payment method Skype Credit ( the golden Skype Credit icon )It is explained in the following FAQ [redacted] We are truly sorry for any possible inconvenience issue might have caused you Thank you very much for your understanding and patience, we really do appreciate it Best Regards, [redacted] Customer Relations Office Skype This electronic message contains information from Skype, which may be privileged or confidentialThe information is intended for use only by the individual(s) or entity named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibitedIf you have received this electronic message in error, please delete it and notify me, using the contact details above, immediately

Complaint: [redacted] I am rejecting this response because: Microsoft considers the case closedI consider the case unresolvable even with the Revdex.com's assistance in mediating the compliant, and as such I will not click the button saying that this is resolvedI do not feel that further correspondence with Microsoft will be of help in coming to a mutually agreeable resolution to this complaint Microsoft claims to be unable to provide a credit or refund for the disputed amount of $that I was charged extra by trying to add a product to my cart (but instead feel was tricked into immediately buying) in order to see the $discount advertised on MicrosoftStore that apparently wasn't the same for Microsoft.comThe issue was exacerbated in that the email confirmation I received said it was from Microsoft Store, when it was from Microsoft.com, which apparently are different storefronts with different prices and different customer service centers I am hopeful that other customers will not suffer the same learning curve as I, in that it does sound as though my feedback has been heard regarding the inconsistency, inaccuracies, and confusion caused among Microsoft's multiple online store fronts.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair issueAfter reviewing your service request numbers, it appears our Xbox support team has sent you an email on 8/informing you that your Xbox has been shipped to youWe apologize for any misinformation during this processPlease review the email for information on how to track the package during the delivery processIf you have any further questions please visit support.microsoft.com and provide them with you service request number (SR): [redacted] Microsoft now considers this case closed and will no longer be responding.Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding Xbox Live We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: It does not adequately address the aspects of Skype's business practices that I deem unfair and deceptive.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Groove Music We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft product We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement orderWe sincerely apologize for the inconvenience, but can assure the Global Escalation Services team is handling your case as best they canWe have reached out to the team working on your case and requested an update as soon as possibleIn the mean time, please let us know if there is anything we can assist you withOnce again, we appreciate your patience with this matter Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro We apologize that due to Microsoft Policy, we are unable to offer the services covered under the Microsoft Complete plan free of charge once the plan has reached it's two year limitIf you are in need of a repair or replacement, the Microsoft Support team would be happy to help you in creating an order for a paid, out of warranty exchangeYou can do this by visiting support.microsoft.com or calling 1-800-642-IF you are unable to resolve the issue via this avenue, please reply with your most recent service request and we will be happy to further investigate We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation