Microsoft

Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One accessoryWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not resolve anythingI thought Microsoft would of have better customer service and business practices, but I guess notThey have no loyalty to their customers and they do not care for themI want to leave my complaint open so people can see how bad of a company they really are Final Business Response / [redacted] (4000, 10, 2014/10/01) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessoryWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence Sincerely, Microsoft Corporation Final Consumer Response / [redacted] (4200, 12, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do no accept their proposed resolution because it does nothing to help meI think their customer service is probably one of the worse I ever dealt with for such a reputable companyIt truly saddens a once XBOX fan to have been treated like thisI supported them by purchased a product from themAnd this how they treat their valued customerI am just shocked how crappy of a company they really are, just befuddles me that this is owned by Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype accountWith the information you provided in your claim we were able to locate a service request for this issue on your accountWe see that you have filled out the form that is required in order to discuss issues with your account, but it has not been filled with sufficient informationAs the agent explained to you, we are unable to discuss your account or provide information unless it passes the verification processThis policy is in place to protect valued customers like you You are more than welcome to fill the form out more than onceWhen we have obtained enough information to verify ownership, we will be happy to proceed We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: At this point nothing was ever resolvedThe system still does not work properly, I gave up calling Microsoft because after several attempts and being told over and over they would replace it only to "transfer me to the department that handles the returns and then informed they could not do anything for me As far as my complaint, I still stand by my original comments, I still wish for Microsoft to honor their reps repeated offer to refund/replace the system with a new one of my choosing from their Microsoft Store I just received a response back from Microsoft via the Revdex.com and was told to respond back with the Complaint ID and they would look into the matter further.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: No remedy to issues presented are being provided by MSN My Revdex.com service review no [redacted] must be your asking number Please provide detail of your next move! to rectify the poor existing condition resulted from MSN shambolic business practices that are evolved here Expecting prompt corrective acts from MSN [redacted]

Complaint: [redacted] I am rejecting this response because: I spent $+ DOLLARS and lost the use of my computer because of your locking my personal propertyI want to be compensated for my loss Again, that was my complaint so your ridiculous answer is as phony as your service department.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleAfter reviewing the Service Request Number in your claim, it appears the service center involved with your console exchange may have made a mistake processing your consoleWe apologize that all of your console accessories were not sent back to youWe will contact the service center and find out what happened with your accessoriesThank you for bringing this issue to our attention Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseI still have no idea where my items are and whether or not they will be sent backCould you please update me on the situation? I only got to use the Xbox for one week before failure and it has already been over two months since I was able to play it Final Business Response / [redacted] (4000, 10, 2015/01/29) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I need to know that I am being responded to by Microsoft and not an imposterSincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Services Agreement, Microsoft will not be taking further action on this claim: “Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.” Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I do not know what a service request # is? please explain

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Service Agreement, Section 9, part G, Microsoft considers this matter closed“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic.” (https://www.microsoft.com/en-US/servicesagreement/) Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:There is additional information Microsoft needs from meI am including below, the information that Microsoft has asked for in regards to the service I purchasedPlease let me know if you need anymore information from meSincerely, [redacted] Hi ***, Your Skype Number will expire on Dec 16, The Skype Number + [redacted] will expire on Dec 16, What do I need to do?You can extend your number bysigning in to your accountThere won't be any break between subscription periods – the new one will pick up right where the old one left off Skype

Complaint: [redacted] I am rejecting this response because: I know I put a card on my account because they turned off my xbox live account that's when I put in the card number then my account was active againAlso they charged a card that wasn't even connected to automatic renewal they charged a card I buy games and points forThe card they charged was my son's bank card for his ssihe shares my account with me so everything I buy is for himAfter this year im switching to [redacted] .Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail accountWith the information you provided in your claim, we were able to locate your account and a service request for this matterOur records indicate you have been in contact with one of our support agents since the time this complaint was filed, who assisted you in recovering your accountPlease confirm whether or not you are still in need of assistance, and if so, we will be more than happy to help Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your mouse We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was on the phone with your customer service for minutes and at the end of all this time I was told they couldn't help me I will not express my opinion here of what I think of your customer service I have sent emails and tried to contact both Shiv and Devanshu with no success I have even tried the product key from my laptop and have the same issues Very poor showing for microsoft.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account banWe have reviewed your situation and while we understand your frustrations we are unable to take the action you’ve requestedWe consider this matter closedSincerely,Microsoft Corporation