Microsoft

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experienced issues withSkypeI’m very sorry to read that and I will gladly assist you further.All Skype subscriptions are recurring by defaultYou can cancel your subscription at any time on your Skype My account pageDetailed instructions how to cancel a Skype Number can be found on our support page here when you follow this link: https://support.skype.com/en/faq/FA12164Refunds are given in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#that each customer has to read and accept before getting access to the services.I’m happy to look into this for you, however, the email address providedisn’t linked to any Skype accountsPlease kindly provide me with the Skype account name (via Revdex.com) you have experienced issues with and I willlook into it.I hope this response has been helpful.Kind regards,Kaisa Customer Relations OfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Microsoft Store promotion We apologize that you are still experiencing this issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows activation We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s account banSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office subscription/paymentWe apologize that due to Microsoft policy, we are unable to fulfill your request for a refundThe reason customers are asked for a credit card at the time they sign up for a free trial is because it will be automatically charged at the end of the month unless it is cancelledInformation on this topic can be found in the Frequently Asked Questions section of the link provided below At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: New details are as follows, I called a manager and he setup the AE repair your spoke of in your response, I told him since the last repair console they sent had the exact same symptoms as my original launch (no power to the system whatsoever) that my guess would be the power brick has been the issue all along and never the console but he said he spoke to his tech department and they say since my power brick is showing a solid orange light it has to be the console, so I trusted him and let him do the AE repair, charge my credit card another $plus tried making me pay another $shipping on top of the $they had me pay initially for the first repair but somehow that got worked outOf course this AE repair system came and guess what?? NO POWER AGAIN!! It's blatantly obvious its the power brick and you guys have misdiagnosed and wasted a lot of my time and money, not only have you had me send in my original launch console I got on day one and would have liked to kept as a day one collector, especially if there was nothing wrong with it in the first place and its been the power brick the whole time but I doubt you guys can can give me it back but what I do expect is I send back the first repair console so you can refund me my $holding fee, as well I want the original $'console' repair fee refunded on my credit card since you guys misdiagnosed and I never needed one to begin with otherwise I will be calling my credit card company to dispute that chargeI still am in need of the much cheaper power brick to fix my original issue and considering everything you guys have put me through for an entire month of running around, I'd hope you would just send me the power brick but considering microsoft charges me at every turn for anything they can I won't hold my breath but even if I have to pay I will, I just need one to finally end this nightmareSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Still no effort whatsoeverI provided my cr, and the order numberThe support interface doesnt give me a request number I had to upgrade my plan to business eto get what I need It's completely unacceptable to pay an extra $to get a single piece of software that we've always had.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSNOnce again, we apologize for the delay in responding to your claimIf you are still experiencing issues, we would like to assist in the resolution of this requestPlease reply back with your most recent service request number and we will be happy to investigate further If our assistance is no longer needed, Microsoft will close this case We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedAttached to your claim is further information about your account suspensionSincerely,Microsoft Corporation(Revdex.comenforcementresponse.docx)

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesIn the future if you ever want to cancel any type of Microsoft subscription please visit the following site: (support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-s...⇄ Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comThe Xbox Listening and Advocacy team has provided a response to this issue and we consider this matter closed per our Terms of Use (see link below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: As stated, you don't give a whit about customers...just their money...Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: If the console had broken because of something that I did, or because of wear and tear or age, then I would accept that you will not fix it because it is past it's warranty However, it broke as a direct result of an "update" sent by your company You broke my console, therefore, you are responsible for fixing it, regardless of when the warranty expired I also want to note that I find it highly suspicious that the console broke as a result of an update that you sent exactly two years to the day of when I purchased it If I had purchased the extended warranty with my console, then the update that you sent that broke it would have broken it the day after the warranty expired! (I purchased the XBox on 12/12/13, and the update that you sent broke it on 12/13/ Sincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your credit card We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Uponchecking our records I can see that you have successfully been in contact SkypeCustomer Support previously.You canfind the direct link with instructions here: https://support.skype.com/en/faq/FA1170Choose atopic and click next without clicking on the other helpful links (screenshotattached for Revdex.com)If you areunable to see the NEXT button, please try a different topicIf this stilldoesn’t help, please send us a screenshot with the issue and we will look intothis.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Initial Business Response / [redacted] (1000, 6, 2014/12/30) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:-After the experience yesterday I called bing told them I wanted the account deleted, would not be doing business with them and that I did not want my card charged for anything- Since I had gotten no clicks to my site from them because of all the complicationsAfterwards I tried to log back in and it said my account was suspended, and I couldnt use itI also have a email saying the same thing Sometime in the middle of the night they reactivated my account fed my site like clicks, charged my card bucks and it was still running when I logged in and paused that campaign So they activated a account I had asked to be deleted and I had no access to and should have been inactiveThen charged meI am disputing this with the bank and I have responded to their message that said my account was shut down telling them I would be adding this to my complaintCompletely unethical practices they are using hereUnbelievable Thanks [redacted] Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team is now investigating this case, and would like to work with you toward resolutionHowever, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case to let him know At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation