Microsoft

Complaint: [redacted] I am rejecting this response because:April 25th, MSN installing product key [redacted] Microsoft's (MSN) latest reply note to my recent complaint had suggested that if this customer buy another product code then MSN tech support will provide the needed assist for the installations I am in possession of one-newly purchased product key Please inform MSN, so they can provide the badly needed assistThank you for the helpSincerely , [redacted] **

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Home OfficeThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I cannot get anyone on the phone because no one answers Secondly I went to send an email online, but I cannot do that unless I sign up for a microsoft email address, which I do not want to do I should be able to contact them through my regular email account, but it seems I have to sign up for a Microsoft account When I hold on the line for customer service for over minutes, I think that's a problem I don't seem to be able to contact them I will continue trying, but I don't really expect much at this point Still frustrated..now have a programs that don't work correctly and so far one has been lost due to this upgrade Sincerely, [redacted]

Hello [redacted] ,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Downloadable content The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I find the offered resolution unacceptableYour enforced upgrade, which I declined (but you just did it anyway against my wishes), destroyed my hard-drive making my computer entirely unusableI cannot replace it for a $ voucherYour unethical behaviour is a disgrace and you have been pubicly reported for it within the UK and sued for it (successfully) in the USIn reslo se to my complaint you have repeatedly, but unssuccessfully tried to blame me, and then simply resorted to lying to me via the Revdex.com, suggesting you wish to 'work with me to find a solution'Your customer service is shameful, your actions are entirely in breach of your own company ethical policy as well as acceptable business practice as clarified aboveAs a loyal Microsoft customer I am disgustedSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to our policy regarding refunds on Xbox subscriptions, we are unable to fulfill your request and consider this matter closed Please visit the link below to read the Microsoft Services Agreement, section 6.9, regarding our refund policy http://www.xbox.com/en-US/Legal/livetou Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I've been dealing with this issue for several months and I believe that this is just a stall tacticI do not have access to the service, but am being charged every monthI expect to receive a month refund and until this happens I'm not going to accept that they will contact meI have bank account records showing the charges Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/01/04) */ Dear Mr ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can see that you have contacted Skype Customer Service and the password on the account has been changed successfully In case you should still have any issues accessing your account, please feel free to contact us again and we will gladly assist you further I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely,Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I find it disgusting that a business creates products that don't even last months I can see that the company is going to continue to be hard headed and put money before service Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox purchaseAt this time, we are unable to further assist you in resolving this matter as we cannot progress without a valid service request numberWe would like to help you, but until we receive a valid number, Microsoft considers this case closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Console issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Good morning, I would like to inform the Revdex.com that I have recieved a refund but I also had to use another party to fix my laptopThank you [redacted] Sent from my iPhone

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues cancelling your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair orderWith the information provided in your claim, we were able to locate your account and a service request for this matterWe understand you have agreed to take the Xbox device into the Microsoft store to resolve this issue, and an agent has provided a token for one month of Xbox LiveWe apologize that we are unable to provide further compensation, however if you are unable to resolve it in the store please let us know and we will be happy to further investigateWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation