Microsoft

Complaint: [redacted] I am rejecting this response because: They have only offered apologies and not compensation for my lost costs due to their lies I can't use a Microsoft credit if I don't have a device that works They acknowledge fault, but won't compensate me for their screw ups Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further When you first download Skype, by default only the people in your contact list can see your profile picture, or share their screen or video with you, but anyone who searches for you can call you or send you an IMYou can change these settings at any time Skype's privacy settings let you control who can contact you on Skype, and help you manage your conversation historyYou can change your privacy settings to prevent nuisance calls or spam messages, as well as block and report any nuisance contacts You can easily block a contact to prevent them from calling you, sending you instant messages and seeing your statusTo do so: In Skype, on the Contacts tab, right-click on the contact you want to block and select Block This Person Click BlockThe contact is removed from your contact list and won't be able to contact you again More about how to change Privacy settings can be found here: https://support.skype.com/en/faq/FA I'm also very sorry to read that you have experienced issues with Skype Customer ServiceWe have given feedback for improvement I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your mouse The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding file recovery issues The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchase of virtual currencyWith the information you provided in your claim, we were able to locate your service request for this issue on your accountOur records indicate that the agent working on your case, after discussing the matter, has issued a refund for your purchase, thus resolving this issuePlease confirm the resolution by replying to his most recent e-mail sent on 11/If it is not yet resolved, please let the agent know and he will be happy to provide further assistance Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com this issueAs previously stated, you have not provided enough information for us to work with you to address your concerns The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issueUntil then, Microsoft will no longer be responding regarding this matter Thank you, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Company is wanting me to call themI wanted an email communication, not telephone I no longer need any contact from this businessMicrosoft has failed to supply adequate support in the form of email and I will no longer be buying any Microsoft or related products in the future Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have also contacted HSN about this issue and they, so far are trying to correcting the problem Thank you Microsoft Sincerely, [redacted] ***

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further The email address provided isn’t linked to a Skype accountIn order to look into this, please kindly provide me with the Skype account name you experience issues with and I will gladly look into this for you in order to assist you further We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system and Windows update We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMicrosoft didn't reply in time and the problem was never resolved.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOnce again we apologize that we are unable to provide further assistance with this matterWe understand it is not the answer you were hoping for, however it must be discussed with Amazon as that is where the product was purchased At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I can't have a service response number, because the Microsoft personnel refused to help me on the phone! Called multiple times at multiple numbers Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I called many times with no resolution at all.Nothing but a waste of time,spare the headache and don't buy an xbox one

Hello,My name is Kaisa and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI recieved your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.I have checked our records and can see that there is onepurchase on the Skype account linked to the email address provided and that isa purchase for a Skype NumberUpon checking our records, calls to the Skype Number havebeen received successfullyWith a Skype Number people can call you from mobiles orlandlines and you can pick up the call in SkypeIt’s perfect if you havefriends, family or colleagues who don’t use SkypeAnyone can dial your SkypeNumber from any mobile or landline and you simply pick up the call on SkypeYou can’t use Skype Number to call landlines or mobilesForthat you need either Skype Credit or a subscription.Please read more about the Skype number on the Skype supportpage and in FAQ: https://support.skype.com/en/faq/FA331If you can’t reach your friends, family or colleagues withfree Skype-to-Skype calls, you can call them on their mobile or landline using SkypeCredit or a subscription.A subscription is a recurring payment made in ad [redacted] for aproduct or serviceA Skype subscription lets you call a country, a region (forexample, Europe), or a selection of countries worldwide.You can choose to buy most subscriptions for 1, or months,except for a Skype number, which you can purchase for month or a year at atime.Please read more about subscriptions here: https://support.skype.com/en/faq/FA10414Currently you don’t have a Skype calling subscription norSkype Credit and therefore you can’t call landline or mobile numbers usingSkype.Refunds are provided in accordance to Skype Terms of UseParagraph Refund Policy:http://www.skype.com/en/legal/tou-usa/#10You can get in touch with Skype Customer Service when youfollow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please note that Skype doesn’t offer phone support butsupport via email, chat and we also have a Community.Please visit Skype Support page for any assistance you need:https://support.skype.com/en/I hope this respons has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your understandingKind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We were able to create a service request for you regarding this issue, under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Regardless of Microsoft's policies, it is unreasonable to expect a consumer to pay $for a product that is supposed to last years when in actuality, it won't last even a few months This is especially ridiculous when the information provided by Microsoft also leads the consumer to believe that, when bundled, the controller is covered by the same one year warrantyIt's unacceptable that a company as large and successful as Microsoft will not stand by their products when they do not meet the kind of reasonable standards its customers have come to expectIt's clear as day that there is something wrong with this productComplete failure of several components after light use and proper care is not acceptable by any meansI'm wholeheartedly convinced that had I treated the controller as one normally would, then it would have failed within the unreasonably short month warranty periodI should not be taken advantage of simply because I babied my controller and trusted Microsoft to make a quality product as they have in the pastSincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear ***,Thank you for responding regarding your complaint We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I contacted Microsoft over the phone and talked to one of your techs who in turn did not give me any type of number You have to contact your tech who has my phone numberSincerely, [redacted]