Microsoft

Complaint: [redacted] I am rejecting this response because: I have been told the same thing, plus some lies mixed in, for over two months nowIt would seem to me at this point, simply sending me a console of equal value of the one I sent in would be the best resolutionInstead I'm told to wait patientlyI have paid for subscriptions that only are accessible with Xbox one, and that money is currently being wastedI have been a dedicated customer of Xbox for over years and feel that there has been little effort to keep me as suchI have been patient, but we have exceeded ridiculousThis has been an ongoing(nearing three month) fiasco, all due to a misdiagnosis from Xbox customer supportSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: my concern was not addressedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I already sent your home office two letters, one registered, with all the information you need to see that someone charged me fees they were not given permission to I also mailed you a copy of my bank statement which showed Microsoft charges and what they returned already and what is still outstanding I have tried you help desk more then times being on hold and transferred to every department you have IT IS NOT MY FAULT THAT THE ORDER NUMBER IS NOT CORRECT AND I HAVE AND DID ALREAFY MAIL YOU A COPY OF THE RECEIIT OF THIS FRAUDULANT CHARGE I will once again mail it all to you by this weekend and this time I will mail it requiring a signature to be returned to me I want you to know that I will not drop this, This time however I will also contact consumer affairs and go to the police with all the paperwork for a report I have tried to deal with this calmly but at this point I have had enough of your giving me the run around Obviously you did not even read my letter otherwise you would have known how many times I attempted the help desk, who by the way told me to contact your corporate headquartersThis is a disgrace [redacted] ***

Complaint: [redacted] I am rejecting this response because: Thank you for your responseI understand that you feel there is no obligation to provide user with information or reason regarding the account ban/suspension, but I would also like you to understand that from the user’s perspective, a very sudden and unexpected event without reason can be seen very suspiciouslySpecially, when after reading the Terms of Use, I disagree that I committed any violationAlso, I believe the request to allow me redeem the points I had earned is not unreasonableThose are points I could have redeemed at any point, but I allowed to accumulate not knowing that my account would be strangely suspended without explanation, after years of activityI hope that you would reconsider your decision regarding this caseI enjoyed discovering Bing through this program [redacted] Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***- [redacted] ***, Thank you for providing additional informationWe have reviewed your case and due to Microsoft policy we are unable to take the action you have requested Because your device was purchased in 2014, the one year warranty has now expired and therefore we are unable to offer an in-warranty exchange or repair free of chargeYour best option for resolution of this matter may be to go through with an out of warranty exchange of your Surface RTIf you would like to do this, please visit support.microsoft.com and one of our agents will be happy to provide further assistance and information.We apologize that we are unable to provide your desired resolution for this issueWe appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacementWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAccording to Microsoft policy, it is the customer's responsibility to properly package the device being sent to the Service Center, and if the device is damaged in ***sit the Service Center may deem it unrepairable We understand this may not be the resolution you were hoping for, however we are bound by Microsoft policy, and therefore are unable to offer further assistanceAt this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Bing Ads issueWe would like to apologize for any delay in your issue being resolvedAfter reviewing your service request number, our GES agent has sent you an email, 8/28, with a link to our Bing Ads support pageThe customer service representatives on this link are the best suited to handle your issuePlease visit the following link to have your issue handled as efficiently as possible: (https://advertise.bingads.microsoft.com/en-us/bing-ads-support) Sincerely,Microsoft Corporation

Revdex.com: When contacted by microsoft the person who handled my claim was not very informedI feel she did not have the training needed to fix the problemHowever I made one more try to recover my account and by some miracle I was able to recover it, This after a month of trying unsuccessfully to do soSo while microsoft did very little to assist, yet I have now gained access to the account and so have no basis for further actionI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Downloadable Content We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product We appreciate the time you have taken to provide your honest feedback regarding your upgrade to Windows 10, and apologize that it was unsatisfactoryYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I don't believe I every got a service request numberThe only things I have is the activation Key [redacted] The Counterfeit Report Number: [redacted] & My order confirmation from [redacted] Sincerely, [redacted]

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:First of all I doubt you actually checked wth the enforcement team second I would really like to know which code I violeated because I have read the code of conduct over and over, but not once did I read that if you have other people's accounts on your Xbox and they get com banned on their than my console should be banned or suspended for there actionsSo I honestly don't know why my console got banned because I personally haven't sent a msg since around February to April since Xbox suspended my profile then elongated that suspension when I made a case review and they didn't like what I had to say plus they didn't tell me or email me that they added the suspensionIt didn't even show up on theenforcement page, So I have been waiting for my account to be unbanned yet apparently in that time I violated a code of conduct having to do wth messagesHow does that make any sense the only people that have sent msg are people who I am friends wth personally but they have their own Xbox, they got com banned using their own Xbox but since those accounts are related to my Xbox you banned me and that's just not right Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mailWith the information you provided in your claim we were able to locate your service request regarding this matterAs the agent explained, this is a known issue that the support team will continue to work toward resolution of, however we are unable to provide one at this timeWe apologize for the inconvenience and appreciate your patience while the Support team investigates At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Hey there! Thanks for getting back to meIt's been a long time since I put in this complaint and unfortunately I don't have the documents on hand anymoreAlthough, all the conversations I had regarding this complaint are public through your website forums under my gamer tag [redacted] I know you're not going to be able to do much for me but all I ask is for someone to investigate the rewards program functionality I'm suppose to be getting back %on my purchases and I haven't for monthsWhen I put in the complaint on here a few months back it was the time I got gipped out of the most moneyIt's been atleast $in rewards dollars Anyways, thanks for your time & for writing back Talk to you soon - [redacted] Sincerely, [redacted]

This matter was resolved to my satisfactionIt took an additional chat session and quite a bit of discussion, but the refund was issued [redacted] Chairman [redacted]

Complaint: [redacted] I am rejecting this response because: This is what I've been dealing with Microsoft I never received refunds from them I am ready to sue them All sales final? I cancelled my service in Jan How is it legal to keep a customers money I want and need this resolved ASAP I would love to see their contract where it says all sales final and where it says too bad if you cancel, I'm keeping your money Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation