Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account credit issue The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is provided their "resolution team" contacts meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as we now consider this matter to be closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office and Skype for Business The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding issues with an update We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however we do need a valid service request number in order to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comUpon reviewing your account, Microsoft cannot lookup a digit code from a card number, it is the responsibility of the consumer to maintain the card and digit code until it is usedIn reviewing the service request, it was found that Microsoft provided to you, out of policy, codes to equate months of Xbox Live Gold for the inconvenience Due to the concessions already provided to you, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I tried to get a number but I would have to pay the first I talked to a few support people and they kept transferring me to other people and eventually I would get disconnectedbut a few times I was directed to the support where I would have to pay to resolve the issueSincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issueAfter reviewing your account history, service request number ( [redacted] ), and conversation with our Unauthorized Access agent, it appears our agent sent their most recent email on 8/Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their recordsIf you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the emailPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Xbox and Xbox Live We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesSincerely, Microsoft Corporation

Hello [redacted] , We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer We were reaching out to verify whether or not you are still experiencing the issue you described with Windows If you are still experiencing this issue and have not yet contact support, please visit support.microsoft.com or call 1-800-642-7676, otherwise, please reply with your most recent service request number Sincerely, Microsoft Corporation

I believe the last ticket from the help desk was [redacted] I did call for tech support again twice but they refused to escalate my problem to level support where I had at least made some progress previously On the level support all they do is repeat the same actions again and again, and the problem is never fixed It wastes many hours of my time (and theirs, different person each time, multi-hour sessions) and in the end I am worse off than when I started Each time they uninstall or reinstall Outlook, I have to set up my email addresses and the server sends me hundreds of messages, even more time consuming I have had to purchase a new computer and new software The Microsoft support center completely failed me The best solution at this point is to refund the amount of my tech support subscription and a refund of months' Office subscription (since Sept2015) Thank you

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding activation of your Office product We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am in receipt of Microsoft's response to my complaint but I am unsure of how to proceed They are saying that they can't help me without a service request numberWhat's a service request and what does it have to do with my complaint?? I spoke to their Customer Service, but there wasn't any request number generatedShe just told me that I couldn't use my Microsoft Store credit on what I wanted to buy at the Microsoft Store and requested that I have a nice day Which I endevoured to do....no thanks to her Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing Rewards We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Revdex.com: The only number that was provided was from GLOBE TECHNOTONICS LLC is VN [redacted] GLOBE TECHNOTON also stated that they or MICROSOFT were the only ones that could provide this service of removing viruses Received message from NORTON SECURITY that a Security was in conflict with NORTON Security and recommended that the Security be uninstalledSecurity was installed by GLOBE TECHNOTONICI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory provided my account is credited [redacted]

Complaint: [redacted] I am rejecting this response because: Service Request Number: [redacted] Your customer service reps suck as well....It takes days to get anything done by email....Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Here is the chat number [redacted] The chat started at and continued until on 12/30/ The rep was unable to resolve the issue She stated there were no age appropriate games available for free to download with the membership She was unable to find any games similar to Minecraft appropriate for a ten year old that they could play together She was also unable to provide anywhere in advertising that the two systems could not play with each other The membership was advertised for families Why aren't the limitations disclosed in the advertising? Sincerely, [redacted] ***