Microsoft

Complaint: [redacted] I am rejecting this response because: they have failed to provide a resolution Attempts to impose silly hoops to avoid accountability for their faulty products Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/11/12) */ This issue has been resolved thru Microsoft Customer advocacy groupThis Revdex.com complaint may be closed

Complaint: [redacted] I am rejecting this response because: I have been given this same reply three times previously with no contact made.Sincerely, [redacted]

They clearly did not even read the complaintThere is no service request it is a billing issueComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with the games you recently purchased We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Revdex.com: A previous complaint was placed # [redacted] , regard Xbox Support, this issue has been resolved Thank you for everything, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your experience with us We appreciate the time you have taken to provide your honest feedback regarding issues with your Windows operating systemYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I don't have any additional information to giveI signed up for Skype long ago (years? years?) so I don't remember which credit card I used or what month I signed upThat is why the support channel doesn't work for me and I had to file this complaint Normally companies have security questions that I can answerBut with Skype, I can't answer the questions (eg what month I signed up)Your security process is flawed -- as an aside, you should make it easier to recover accounts Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they full of itNothing caring and folks spending they moneyOnly hearing one side of a Story.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not familiar with what they are requesting regarding a service request numberI am continually unable to get a customer service response from their end how am I suppose to get a service request numberOnce again I feel this is an intentional way to set the user or customer up to failSincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Kinect We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I just want you to know how many hours and hours I put into just getting back Hours on the phone, writing letters, pay to have certified all ignored Then at the last second you make me email all the copies of everything I sent you to India Which by the way also took me a couple hours because I had to make copies of stuff, get bank accounts to go back that far on computer, scan it and the computer and then figure out how to email them all, not from my computer If you were paying me for the hours I put into all of this it would be 2cents an hour Not worth most peoples time but this became personal to me because I have never been treated so poorly by any CO[redacted] ***

Dear ***,My name is Marilyn and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention.I am sorry to hear that you've been struggling to cancel your subscription and have not received any help in doing so from Customer Services.I have checked your account and can see that you've subscribed to our monthly Unlimited US & Canada subscription back in May All of our subscriptions are set up to renew through recurring payments from the original payment method used, which in your case is your VISA credit cardYou can cancel the subscription at any time yourself, by following these very easy steps here: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=how+to...⇄ can also see that you have been able to cancel the monthly subscription on August 10, and I can assure you that by doing that, you will not be charged going forward.2015-08-14: - Cancellation from Portal - CANCELLED - User requested this action from webstoreI can also see that on August 11, there has been a Skype Credit transaction taken off of your VISA cardThis order is in a charge-back status, meaning that you have disputed this charge and the funds were returned to your credit cardThe charge occurred due to the fact that you had Auto-Recharge enabled from your credit card, which automatically charges your credit card when the Skype Credit balance falls below USD I can also see that you have been able to cancel the Auto-Recharge agreement, meaning you will not be charged in the future: [redacted] - ATU agreement - Cancelled by user - User requested this action from webstoreI have thoroughly checked any and all payment settings and agreements on your Skype account and can assure you that everything is cancelled and you will not be charged going forward.Please do let me know if you have any further questions or concerns, I'd be happy to help.Kind Regards,MarilynCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: I have service requests Do you want all of those #s because I have themAlso, I NEVER received and notice when my HP computer came with Win and an upgrade to Win Unless you can prove I received such a notice Your Win upgrade required password to get into MY computerYou caused thisI still want the cost of service tech to repair my c omputerMicrosoft is widely known for their lousy customer service You just keep proving it! Your Windows products should not require a password to open a personal computer Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a promo codeWith the information you have provided in your claim, we were able to locate your account and a service request for this matterOur records indicate that an agent you spoke with on 11/provided a code to you both via e-mail and the chat session, thereby resolving this issueIf you have further questions or concerns, please let us know and we will assist in any way we can At this time Microsoft considers this case closed as resolvedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows Anniversary updateWith the information you provided in your claim, we were able to locate a service request for this issue and see that you were working with an agent toward resolutionThe most recent update on your case, from 8/20, states that a clean reinstallation was successfully done and therefore permission was given to close the case as resolved If you are still experiencing issues with your operating system and need further assistance, please confirm and we will be happy to help Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Hai I got a mail from MrD***, Microsoft Escalation services stating that they refund my amount I didn't ask for the refund., I clearly mentioned that for an exchange ( upgrade version) or exchange with compensation for the inconvenience (times ) and they said ok I don't know why they refund my money backMy money was on hold with them from the last days with that I missed all the deals on Thanksgiving day, Christmas and Newyear They didn't give any compensation but they said ok for the compensation I keep on calling to Mr.D***, he is not answering my calls Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I received a phone call from a representative at Microsoft He acknowledged that there have been issues with this 'red ring of death' in the past with the product I own but said that he could not assist me at this time While polite, he said that my xbox is just too old to support and that they only have newer versions of the xbox available now He said he couldn't believe that my system actually still worked He implied that I should purchase a new xbox if I want to play my existing games like my kids' Just Dance Kinect games I read that these updated xbox systems are not subject to this same manufacturing defect, so this seems like a way to force consumers into buying the same product time and time again because the original ones are built to fail The former chief of Xbox was recently interviewed regarding this issue (http://venturebeat.com/2016/05/03/why-the-red-ring-of-death-didnt-kill-the-xbox...⇄ He quoted that the main reason Microsoft was able to weather this storm is because he adhered to the tenet of, “No matter what happens, take care of your customers." Unfortunately it does not look like this really applies My xbox is still broken from a widespread issue that I did not cause and is widely reported to be a manufacturing issue I do not feel that Microsoft is properly addressing this issue for consumers like myself who have invested in their console I will be escalating this issue to both my local attorney general's office and Washington's attorney general, and other relevant consumer advocacy offices; and will advise all my friends and colleagues of the same In the meanwhile I do not believe that Microsoft can be trusted to support their products so I will refrain from purchasing any new Xbox related products Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was never provided with a service request number prior to the warranty's abrupt cancellation, all contact was made online, and I was told I would have to pay a surcharge to even talk to somebody, which is why I had to pursue alternate contact avenues which were equally useless- "take it to a microsoft store" is not adequate service when you have maybe a handful on the east coast, with the closest one being approximately miles away when I do not have regular access to a car Even prior to the defects showing up(consistent with the LG battery failure, which was openly documented as being reneged upon), I was disappointed with the heat output of the device, which makes it near-impossible to draw without gloves Sincerely, [redacted] ***