Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Services Agreement, Microsoft will not be taking further action on this claim: “Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.” Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console problemsWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have called for over and 1/years for the issues stated as the tech supoort dept refused to create service ir's, there is not oneThis is the MO of your company no customer service/ refusal to correct the issusAgain we demanad restitution of (+ tax) from Feb until the contract is up for a total of $ot a brand new shipped to us Final Consumer Response / [redacted] (4200, 11, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) again Microsoft refused to give an service IR at any moment the user name is [redacted] , look at all the calls that were made on the account starting in Feb Final Business Response / [redacted] (4000, 29, 2014/08/25) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows A case has been created under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The package was well packagedYou guys clearly told me there was no damage to the package on arrivalYou guys claim that the item arrived damage, but the packaging was not damagedI have requested for pictures of the damageHowever, you guys refuse to provide me with any picturesYou guys claimed that the item was either shipped damaged, if not provide you guys with evidenceHere is my evidence that the item was shipped undamaged Sincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox elite controllerWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAll controllers have a day warranty during which Microsoft is able to provide replacements or repairs to controllers, however because the warranty on your device has expired, we are unable to do so in this caseWe apologize that we are unable to provide your desired resolution but must abide by Microsoft's warranty policyAt this time, we consider this matter closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox replacement orderWith the information you provided in your claim, we were able to locate your account and service request for this matterOur records indicate that the issue was resolved with one of our agents, who created a fulfillment order for your HDMI cable, which you recently received in the mailWe understand the code for three months of prepaid Xbox Live that was promised was not included - the agent should be providing it in an e-mail soonIf this does not happen, please let us know and we will be happy to further investigateWe appreciate your patience with this matter Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they did not offer any sort of compensation or even a promise to not engage in these unethical practices in the futureIt was just a boiler plate response Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I don't have the service number but there was one established under email [redacted] @gmail.com and gamer tag [redacted] ***

Complaint: [redacted] I am rejecting this response, as the complaint has not been addressed by Microsoft Supplementary data regarding their call and subsequent email to me are attached.Not amused, [redacted] ***

Dear [redacted] , Thank you for responding regarding an issue with Advertisements you are receiving on your computer We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I have been contacted directly by a Microsoft representative named Meredith whose job title is Customer Relationship ManagerAfter several emails and two phone calls discussing a possible resolution for this issue, she claimed that all she could offer is a "one-time tamper exemption"She explained that since the console has been tampered with and is well outside the warranty period, it is not eligible for warranty service, but she was offering an exemption for meThis response clearly indicated to me that she did not truly understand the complaint, so I explained it several more times, making myself extremely clear, yet she continued to offer the same disproportionate resolution claiming that anything else would be impossible.This resolution offer is absolutely unacceptableHow anyone could understand the awful experience I was forced to endure and still consider this resolution appropriate - the same warranty service that should have been granted a full year ago - is beyond me.I have attached a document that thoroughly details my entire experience for the records.At this point I have been advised by a Revdex.com representative to take my case to the Office of the Attorney General and that is precisely what I intend to do Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business, Microsoft Corporation, in reference to complaint ID [redacted] I find that I require further communication with Microsoft Corporation to approach a resolution that satisfies me Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerIf you would like to receive more information regarding an out of warranty replacement or go ahead and place the order, we can create a new case for you and an agent will contact you directly and discuss the cost with youPlease let us know in your reply if this is what you would like to do Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.comUpon reviewing your account history and conversations with our agents it appears an answer to your bandwidth question has already been providedIf you have any further questions please visit support.microsoft.comMicrosoft now considers this case closed and will not be responding in the future.Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows download We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this information and at that ***e we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows download Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseHere is my service request number: [redacted] If you need my email associated with my Xbox live ID, it is the hotmail used in this BB ticketPlease let me know if you need anything else [redacted] Final Consumer Response / [redacted] (4200, 12, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think I am being understoodI am NOT going to send in my Xbox with minor problems (disk drive) to keep the replacement broken Xbox which doesn't work at allI will return the broken replacement Xbox right away if you would like but not my original consoleAlso your "solution" of just getting my console repaired involves me waiting for an additional month or so to get this completedFurthermore, you have not addressed the $I spent for Microsoft to send me a WORKING replacement console So far you have not properly addressed either of my complains here: replacing/repairing my original console more expeditiously and returning me the fee for the broken "service"The answer provided is something a call center gives and a waste of timePlease let me know if something can be done about my issue or if I am just wasting my time Thank you, [redacted] Final Business Response / [redacted] (4000, 15, 2014/12/12) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleIf you are having issues with your console please contact our Xbox support team at 1-800-4my-xbox to try to resolve the problemIf you have already called in to us and the console cannot be fixed over the phone, you do have the option of sending the bad device back to usAfter the bad advanced exchange console has been received the refund of the $can be done for youIf you plan on sending back the advanced exchange console instead of your original unit, you need to let our support team know so they can alert our service center to expect your advance exchange console instead of your original consoleAfter that has been completed we can either do another advanced exchange if you choose, or you can do a repair with your console Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation