Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Hello,Thank you for your reply.As explained previously:The order # [redacted] was for USD and made on May 27,2011.In order to download and/or use the Software, Productsand/or Skype Websites you must first accept these TermsThese Terms areaccepted by you (a) when you click to accept or agree to the Terms; or (b) whenyou download and/or use the Software, Products and/or Skype WebsitesWe adviseyou to print a copy of these Terms for your recordsYou can also download acopy of the Terms applicable to your purchases from your account page on www.skype.com.These Terms remain effective from the date of acceptance until terminated byyou or Skype in accordance with paragraph 11.May I please refer you to Skype Terms of Use Paragraph 10.Refund Policy: http://www.skype.com/en/legal/tou-usa/#When you purchase Paid For-Products directly from Skypeyou will be entitled to a cancellation period of fifteen (15) days (a“Cooling-Off Period”) unless you have made use of the Paid For Products in anyway, in which case the Cooling-Off Period will be extinguished and yourpurchase cannot be cancelled or refundedOutside of the Cooling-Off Period, only subscriptionsare refundable unless used or expired.In order to download and/or use the Software, Productsand/or Skype Websites you must first accept these TermsThese Terms areaccepted by you (a) when you click to accept or agree to the Terms; or (b) whenyou download and/or use the Software, Products and/or Skype WebsitesWe adviseyou to print a copy of these Terms for your recordsYou can also download acopy of the Terms applicable to your purchases from your account page onwww.skype.comThese Terms remain effective from the date of acceptance untilterminated by you or Skype in accordance with paragraph 11.Since the Skype Credit USD has been partially used andthe purchase is not within the refundable period we are not able to process therefundYou can use the Skype Credit that remains on your Skype account.I hope this response has been helpful.We appreciate your understanding.Kind regards,***Customer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro repair The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have NOT received the replacement as agreedMicrosoft has NOT honored my warranty Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate a new service request was opened for you yesterday, August 1st, and your account password reset was approvedTherefore, this issue has been closed as resolved If this is not the case, please let us knowWe appreciate your time and have recorded your feedback, Sincerely, Microsoft Corporation

Hello, Thank you for your reply If you prefer to contact Skype directly, please feel free to contact Skype Customer Service Our friendly staff is available online and ready to help you by email or live chatWe don’t provide support over the phone The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account Please find instructions how to contact support here: https://support.skype.com/en/faq/FA When you sign up for Skype or any Microsoft Service, you also have to read and accept the Microsoft Service agreement in order to make any use of the service May I please refer ou to the Microsoft Service Agreement and Payment Terms: https://www.microsoft.com/en-us/servicesagreement/ Refund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic You can make purchases as stated in the previous response I hope this response has been helpful Kind regards, Kaisa Customer Relations Office Skype

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live compromised account issueAfter reviewing your service request number ( [redacted] ) it appears one of our GES agents, Latoya, secured your account on 7/and left a voicemail and sent an email to your @hotmail.com account beginning with letters: daThe investigation revealed no purchases were made while the account was out of your controlPlease follow the steps outlined in the email to regain control of your account Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: it wasn't just the matter of the charge, it was also the fact that I was falsely advertised into making the purchase, didn't get what was advertised, then told I couldn't cancelPlease provide me with the promise South Park stick of truth game, that was suppose to be made available with my digital preorder, which is promoted on your network.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team has thoroughly investigated this issue, but due to the warranty policy we are unable to offer a device exchange free of chargeWe understand this may not be what you were hoping for, but we are bound by Microsoft policy and stand by this decision At this time, Microsoft considers this case closed and will no longer be responding regarding this issueWe appreciate your time and your feedback has been recorded Sincerely, Microsoft Corporation

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further All Skype subscriptions are recurring by default as stated in the Microsoft Service agreement You can cancel your subscription anytime on the skype.com page when you sign into your account If you need help to use the services, please visit Skype Help and Support site: https://support.skype.com/ Please follow the instructions provided in the FAQ to cancel your Skype Number subscription: https://support.skype.com/en/faq/FA Where you need Customer Service assistance, our friendly staff is available online and ready to help you by email or live chatWe don’t provide support over the phone The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account Please find instructions how to contact support here: https://support.skype.com/en/faq/FA I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Hello ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have already worked extensively with Global Escalation, to which I was not given a reasonable explanation as to why my console ID's don't match, given that the current xbox I own, was used with gamer tag [redacted] I can & will provide the same information, except for the ORIGINAL, first ever used console ID, as that console suffered a red ring failure and I no longer have it, which I would hope Xbox would understand as it was such a common failure for yearsI do not understand how I am being prevented access to my gamer tag which I have jumped through hoops and offered every reasonable amount of proofI am willing to ship the console to Microsoft for its inspection including the hard drive which still has my saved Data for [redacted] I am open to working with Global Escalation again, however I tried every reasonable Avenue with Dave MHe may not have been as responsive as I would have liked, and avoided many questions, but he did insist that there was nothing that could be doneI offered more solutions, like shipping my xbox for inspection and received no further contactI should mention that my original Revdex.com complaint was filed 5/26, and I have spent many hours on the phone and communicating through the xbox online chat & with tier agents, whom have all been very friendly, helpful and understanding - they have gone as far as to agree with me that the account should be released to me, and many have mentioned special occasions where gamer tags are released to their rightful ownerI find it crazy that I've been an xbox live subscriber since the very original xbox and I have had such a difficult time with the Global Escalation teamIf account security is so important, and since Global Escalation states there is no credit card on file for [redacted] , what exactly is the security risk when I personally would have to re-purchase an xbox live subscription with my own credit card or paypal account anyway? All I want is my gamertag and access to my old DLC purchasesI am not understanding why I am under such scrutiny.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there is not a service requestI am complaining about service from your customer service and how I was treated while trying to get my producted fixed Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Dear ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Unfortunately vouchers won't automatically extend subscriptionsSubscriptions are extended based on the active payment agreement related to the subscription We apologise for this and as goodwill I would like to offer you a Skype Credit voucher to cover the overlapping period Please accept the voucher: [redacted] To redeem your voucher, please visit www.skype.com/go/voucher I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks, can you guys find some way so that these issues are either explained on the vouchers / website, and make it MUCH easier to reach technical support I spent literally hours with your chat support that just went around in circles and kept telling me things they did not follow through on

Hello [redacted] Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: [redacted] The service request number is as follows [redacted] Xbox Serial number is [redacted] I did not see an option to alter my complaint without responding to your message so I apologize for the "rejection"Sincerely, [redacted] ***