Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox's advertisingWe appreciate the honest feedback you have provided regarding this matter and do take this very seriouslyYour comments have been recorded and forwarded to the appropriate department for review Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and explained that you will need to request a refund from the retailer at which you purchased the prepaid code Unfortunately, Microsoft is unable to replace the repaid code without a token key Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have nor violated any terms of use I stole nothing and it's not a temporary ban it's a permanent account ban I have never been banned or tried to defraud you guys on any level I have emails proof of purchase I have not stolen anything from you guys so u would like my account backSincerely, [redacted] ***

I have not been email the transcript of the chat I can, however, provide my gamertag that's associated to this dispute The gamertag is [redacted] *** Hopefully there will be come record of the transcript

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live serviceYour comments have been recorded and Microsoft considers this matter closedSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I never got what I wanted to just a phonenumber but we all know microsoft that will just tell you to hold on Final Consumer Response / [redacted] (4200, 11, 2014/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) because this is what microsoft alwys does and my credit card could be getting charge at this momment and I cant stop it unless I get it back and remove the credit card Final Business Response / [redacted] (4000, 13, 2014/12/10) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the Surface Variance Escalations Team is now handling your case, and reached out to you via e-mail on Monday (8/15) regarding processing a device exchangeThey have requested that you provide a proof of purchase as it is required when creating an exchange orderAt your earliest convenience, please reply back to their e-mail with a proof of purchase attached, and they will continue working with you directly to reach a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have reviewed your policy on this matter and have not violated anything or tried to hurt the spirit of gaming I am a loyal subscriber and have done everything I can to help you and make your community better not worseNow you are giving me a computer generated response and telling me to view a link that clearly wont even allow me to dispute or show any evidence of a violationI took my business to Playstation and converted my son already as wellBetween me buying my son things and myself I spend a Fair above average amount of cash on your business and to treat me this way your customer I will take my business to the competition and make it my mission to be an advocate and grow their brand like I have been helping grow yours Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Microsoft has taken no responsibility for hijacking my computerThey offer no apologies for the hours of my time that it cost me to repair their hackSimple stating that their customer service resolved the issue and that they now consider the matter closed is another slap in the face to me and reinforces my assertion that Microsoft cares nothing about their clientsTherefore, I call, once again, for the Tennessee State and Federal governments to step in and hold Microsoft responsible for forcing operating systems that their own staff openly admits is fatally flawed upon clients that decline Windows Furthermore, the download that rejects the "decline" is deceptive and fraudulentSo NO, I reject Microsoft's responseSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:that's fine as my next step is to contact tha attorney general's officeSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your XboxWe apologize that you are unhappy with your Advanced Exchange replacementOur records indicate you have remained in contact with the agent working on your case, who set up a replacement order for your PSU, refunded the charge of $and provided months of Xbox Live as well Because the agent has received your approval of resolution for this issues, it has been closed as resolvedFor any further questions or requests regarding this matter, please feel free to reply directly to the agent's most recent e-mail and she will be happy to help We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Dr [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox controller issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a promotion The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Not sure why you would email me back at an address that I never gave you That is not my email address My correct email address is [redacted] @hotmail.com, the one I have given each time it has been requested Also, I will not consider this complaint resolved until I have a working laptop back in my hands What is the estimated time for repair/evaluation/or replacement? As I've said before, I work from home on my laptop, and I've been losing income every single day since the day I installed Windows So far that is days, nearly half a month Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your SurfaceWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedBecause your device's warranty is well past the expiration date we are unable to make an exception to our policy regarding repairs and replacements for a deviceWe apologize that we are unable to provide your desired resolution, however if you would like to proceed with a paid, out of warranty replacement please let us know and an agent will be happy to assistOtherwise, at this time, Microsoft will be closing this caseWe appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I never even told them my account name or number so how could they know what I am referring to.Sincerely, [redacted] ***

Revdex.com: Since Microsoft is only offering for me to accept their offer and not admit their software attempting to force windows on my system and unsuccessfully uninstalling it when I declined itI am forced into accepting their version of resolution and making an attempt to fix my computerIf they fail to restore my computer to its original operating condition, I will be back I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not accept this response and would like Microsoft to provide a refund based on my original complaint I currently own a Microsoft Surface that has not worked for the of the months I've owned it It is unacceptable to presume there is no issue due to providing replacements The root issue is that I do not have a functioning system (months now) that is reinforced by the fact that I do not have a complete system (I'm missing the pen...I cannot use this product without it) To add insult to injury, the new system Surface is due to arrive in a couple months now Had I known this, perhaps I would have waited till the new system entered the market Seeing Microsoft's answer to this claim further reinforces my future (negative) thoughts of Microsoft products and my buying decision as a consumer I just want a refund...this should be a no-brainer Sincerely, [redacted]