Microsoft

Complaint: [redacted] I am rejecting this response because:This is precisely the nature of the rigmarole of my original complaint It is unclear just how I am supposed to contact "***" I just want to cut off all associations! (I had one more monthly unauthorized $"recurring charge" to my credit card this morning.) I wasn't even able to find an account history because their website said I had no history Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your advanced exchange The Global Escalation Services Team has thoroughly investigated this issue, and due to Microsoft policy regarding both advanced exchanges and refunds, we consider this matter closedAs the Xbox Services page states, some service fees may apply to advanced exchanges, which is why you were originally charged $ We are unable to offer a refund for this as the terms are explicitly stated, and Microsoft does not consider this case to be an exception to the Xbox Services Agreement regarding refunds We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have no idea what they are talking about I have a phone number Call me or email me so I can cancel my membership This is exactly what I expected from them - More run around!! And as they run around I have to pay another $for the month of June for a subscription to xbox live and I on't even have an xbox!!Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I forgot a case # [redacted] and I am not sure what office I spoke toI think the case # will help.Sincerely, [redacted]

Hello ***, We apologize for the delay in responding to your Revdex.com complaint As you no longer have your laptop, we unfortunately are unable to assist you further For any future issues, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I clearly stated that this problem is not just from the email but also from an old number that I had and no longer haveI have email accounts that I need but I do not have the information for the second step verificationI will continue to fight this case because microsoft is making it seem like I do not knoe what I am talking aboutAs I stated in the complaint I WANT THE ACCOUNT UNLOCKED NOT DELETEDAND THE STEP VERIFICATION PROCESS TURNED OFF this is an account loggin issue not an email issueOnce again I spoke to CARLA ON THE PHONE FOR minutes and she even stated their is nothing she can do fir the two step verificationUnlock the account so I can use what I am paying for as well as my brother.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue Please know that as a security measure, Microsoft will NOT contact you directly unless you have contacted us first We appreciate your feedback and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.) Thank you for offering the help but sadly this is not the answer I want to getYour CS has been saying the same since the very beginning and I've never seen any actual action from them to really solve the issueMy skype account name is [redacted] and please refund my skype credits plus the two subscriptions (since both of them can't provide the promised service) Also, I would like to file a complaint to the CS who hanged up my phone call when I called in to ask for helpHe refused to give me his name so if you could track it down, then it will be the bestI understand this might not be possible because how slowly skype handles this issue and it's been so long

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band warranty replacement issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently has been suspended from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] still have not heard back from Microsoft on issues at all, NO calls emails or other attempts to contact me in any way How in the World can this company get away with support staff that clearly is based in India and you cannot understand 1/of what they say I will not close this complaint until I get an English speaking technician to talk to about the problems A script letter is the best they can do???? I paid fees for TechNet for over years, now that they are threating to drop windows support as well as JUNE 29th you can no longer get the free update, really I have a computer here that will not install the OS and I have yet since windows gotten any help or support that actually FIXED anything, their report bugs program is a joke, the let us know what you think is even a bigger jokeHas anyone from your depteven looked at these issues????

The case number that was used during my e-mails with Microsoft is [redacted] Please respond with further details about getting my Microsoft account running again, as per my original message Thank you, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Microsoft are asking me for some sort of service number which I do not have and I do not know what they are talking about they have made no attempt to resolve my problemsi want to talk to someone from Microsoft; face to face; is that too much to ask?Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The Microsoft Case Number is Case # [redacted] , from my call to them on September 26, I spoke to Microsoft multiple times and they basically just referred me to Dell But I did not buy the computer from Dell, I bought it from Microsoft [redacted] Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your internet connection on Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear Mr [redacted] ,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further.To protect our customers from fraud, we set limits for the purchase of Skype Credit and subscriptionsThese are simply protections Skype puts in place to watch out for out-of-the-ordinary purchase activity.If your payment is declined, your best option is to try again laterCheck out our ways to pay.The Order # [redacted] was created but not Delivered, this means that the voucher credit was not applied to the accountThe order status Created usually means that your order hasn't been finished yetYou have most likely initiated your purchase using a selected payment method but haven't continuedTherefore, your order had been stopped before your payment actually reached the payment service providerYou can try againYou can find the full list of order statuses with explanations on our support page and in the FAQ: https://support.skype.com/en/faq/FA288/Skype provides different methods of assistance if you wish to resolve the issues with the product:Skype FAQ's https://support.skype.com/en/ Skype Community: http://community.skype.com/In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit [redacted] to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation