Microsoft

Hello ***, Thank you for providing your feedback regarding your Office products We have recorded this feedback and passed it along to the appropriate channels Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have already tried every instruction listed in an email that I just received from MicrosoftNothing works to make the computer work properlyMost importantly, the company is still refusing to offer a refund, and they have not delivered what was promised Microsoft had a chance to remedy the matter in March when they told me by email that they would be sending another computerThey did not follow upI request nothing less than a full refund with the ability to send them the machine immediately Considering that I have suffered from losing a lot of work and time (the computer would fail regularly mid-project), I have suffered enough, and also needed to make other arrangementsAgain, I request a full refundSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows product key The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested If your device is still within the warranty, you do have the option of an in-warranty exchange/repair order, or an advanced exchange; the latter will require a hold on your account in the amount of a new Surface Device until your old one is received by the Service CenterIf your device is no longer in warranty, we offer the option of a paid, out of warranty exchangeAs stated in the Microsoft Surface warranty terms, we cannot guarantee that a replacement unit will be brand-new and therefore not refurbishedAdditionally, we are unable to provide compensation or a refund for the device If you would like to proceed with one of the options for repair/replacement, please visit support.microsoft.com or call 1-800-642-and a support agent will be happy to assist youWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the last word I had regarding my complaint was that Microsoft does not have anything to do with Revdex.com I took my laptop to the geek squad, and they told me the hard drive was fried I don't know if the attempt to update it is what fried it, since I had no issues before that, but the whole thing is just trashed now So, unless Microsoft wants to replace the laptop, I'm out of ideas Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox elite controllerWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedBecause the controller was purchased more than days ago and its warranty is now expired, we are unable to provide a repair/replacement free of charge, or a refundYour best option for resolution may be to purchase a new controllerWe apologize that we are unable to fulfill your requestAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: In good faith I cannot believe that anything was done to improve this experience for myself and future customers I cannot in good mind accept that any action was taken, and therefore cannot mark this as resolved.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with unauthorized access to your accountWith the information provided in your claim, we were able to locate your Microsoft Account in our systemOur records indicate that on 10/31, you spoke with an agent who walked you through the steps to close your accountBecause this was after your claim was filed through us, we would like to make sure you still need assistance before we proceedPlease conform the resolution of this issue, and if not we will be happy to further assist you Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I wish Microsoft would stop playing games with meEveryone on the phone for Xbox live is able to locate my case simply my searching my gamer tag [redacted] But it is [redacted] it's likely a closed case nowIt's incredibly frustrating to be told that I need to provide console ID's, when I have given the console I'D from my own console that my gamer tag was last played on, I've sent photos of the gamer tag on the console from my TV, I even tracked down a console I briefly played on at a friend's house that was sold to a lady out of state, convinced her to give me the console I'D after hours of beggingOnly to be told it doesn't match, once againI've asked multiple times how could I play on these consoles but Xbox doesn't ever see on their end that I used them? I'll send my with the hard drive into Microsoft for it to be inspectedI have done everything I can on my partSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I had filed a complaint about Microsoft awhile back I heard from them again after that After them telling me they couldn't recover my e-mails that they had deleted, I asked to have a manager contact me I e-mailed back and forth with the guy for awhile trying to get somewhere Finally, he gave me an e-mail address for his manager I wrote his manager, but I never heard back I tried contacting him again and I couldn't I got a message that my case had been archived I contacted Microsoft again asking to speak with a customer service manager I was told she would have someone e-mail me I still have not heard a word from anyone It was super frustrating that they lost all my e-mails and offered no compensation to me for all the hassle that caused me and for the things that I lost But more frustrating than that is how horribly I have been treated Had they been on the ball when I first contacted them, they probably could have recovered my e-mails Instead, I was jerked around for months, spending hours of my time on the phone, on-line chat, and e-mails with them I had people hang up the phone, give me wrong phone numbers, supposedly connect me to a manager and then the line went dead, tell me they could help and then never did, and been given an e-mail address that either doesn't exist or the manager did not respond The customer service (or lack there of) has been appallingThank you, [redacted] Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding exchanging your Surface Pro We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support to discuss a new exchange order, visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller Our records indicate that your case is still open as the Global Escalation Services team continues to work toward a resolutionWe see that an agent reached out to you today (7/11) via the e-mail address listed in this complaint requesting proof of purchase Once they receive this, they will be able to move forward with your case Please reply to the latest e-mail from the agent, and continue to reach out to him with further questions or requests for the fastest possible results Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Please refer to the attached documents They are emails from your support team reference this issue being a known issue and that XBOX was working on a resolution I blacked out the name of the support rep in order to keep the individual from getting into any troubleYour inability to speak directly to me reflects poorly upon your company Sincerely, [redacted]

Hello, I lodged a complaint earlier today against MicrosoftIronically, they resolved my complaint about hours after I lodged it, thanks to previous outreachSo please cancel my complaint Thank you, [redacted] Pittsfield, MA [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint through Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further I have issued a refund for the remaining orders that were made on September 1stThe funds will be returned to your [redacted] account Again, we apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did finally receive my refundThank you, ***, for finally processing my request, and I'm sorry I had to resort to this forum to receive it

Complaint: [redacted] I am rejecting this response because: Microsoft did not do anything for me and I ended having to buy two new computers that I could not afford in order to finish doing what I had to do I guess this is the way of life and Microsoft is out to get everyone and they have so much money they do not care about the little guy I paid more than $to get two new computers and then I had to pay for the set up Thank you for your help anyway.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product keyWith the additional information provided, we were able to locate your service request for this issue to investigate furtherWe apologize that, as the agent explained, we are unable to provide assistance with product key's that are blocked in the systemWe understand this may not be the answer you were hoping for, however due to Microsoft policy we are unable to proceed with this matter At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com concerns with Bing localUnfortunately, you have not provided enough information for us to work with you to address your concerns The quickest way to get this issue resolved is by visiting https://advertise.bingads.microsoft.com/en-us/bing-ads-support or calling 1-800-518- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue Thank you, Microsoft Corporation