Microsoft

Complaint: [redacted] I am rejecting this response because: As I understand the situation, Microsoft has not been able to find a service request number relating to my original complaint filed in October, I have found two numbers relating to that complaint: # [redacted] and [redacted] I hope this is the information needed to begin work on this problem If it is not, I can be reached at [redacted] @hotmail.com Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received an outcome I have spoke to customer service multiple timesI lost weeks of what I paid for I need someone to contact me at [redacted] Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your computer We were able to create a service request for this issue, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:At this time, the controller has become unable to even turn onIt has not been abused, neglected, or mistreatedI can see absolutely no reason for the complete failure of a well-treated product, regardless of the original warranty, after a miniscule amount of light useI won't accept a refusal to make good on what appears to be a "lemon" of a controllerIf I had used the controller a moderate amount of time during the warranty period, then I'm certain it would have failed within it, but I should not be left abandoned as a customer simply because I didn't find out my product was faulty soon enoughI know Microsoft is capable of making a quality product, as I have purchased them many times beforeThis controller is not at all what I've come to expect and I don't see how the lack of quality evident in this controller can be considered acceptableThis should not be treated as simply another sales opportunity to try and push me to buy another $dollar controller when I already have one that should be working fine Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: When I got the message they would contact me, the responses on the Revdex.com were to accept or denyAccepting in my mind meant that the issue is resolvedDeclining meant that I didn’t want them to callThat's why I didn’t respond and instead waited for them to contact meWhich I am still waiting for them to contact me to discuss Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox paymentsWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedDue to Microsoft policy, refunds or changes to payments cannot be provided for purchases made more than days prior, and therefore we are unable to change the payment amount for the Xbox subscription for the past months Additionally, as the Xbox Terms of Use state, subscriptions will be automatically renewed each month, and the customer will be notifiedFor more information regarding Xbox policies on automatic renewal, please see visit http://www.xbox.com/en-US/Legal/livetou or see the snippet below Automatic renewalProvided that automatic renewals are allowed in your state, we will inform you by email before automatically renewing your ServicesOnce we have informed you that the Services will be automatically renewed, we may automatically renew your Services and charge you the then current price for the renewal termWe will also remind you that we will bill your chosen payment method for the Services renewal, whether it was on file on the renewal date or provided laterWe will also provide you with instructions on how you may cancel the ServicesYou must cancel the Services before the renewal date to avoid being billed for the renewal In the future, you are more than welcome to continue purchasing an Xbox subscription via the 12-month prepaid method to avoid monthly chargesWe apologize that we are unable to provide your desired resolution, but are bound by Microsoft policy regarding this matterAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: My year old father doesnt have a clue how to "reach out to you"You got his phone number from some list and your people think they can get over on elderly people to make a sale, as if something is wrong with his computerI will accept the response of apologizing for the anguish to my father and verification his number is on Microsoft DO NOT CALL listSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I lost all my clients tax returns, translations, immigration letters all because of unqualified tech II that gave a trojan virus access to my computer after she was told multiple times not to allow access My computer was encrypted and my files were held for ransom because of her negligence I could no longer work off of that computer due to constantly being logged out of government websites in doing my work Non of my files were retrieved and I paid over $for a computer tech to clean my computer from the virus and attempt to retrieve my files which were not retrieved I had to spend over $to purchase a new Apple computer because of a rude unqualified tech who cost me several thousands of dollars as I lost clients due to her negligenceEach time I called I was told I had to pay even though it was their mistake and always the same result no one at microsoft was able to fix the issue.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountAfter reviewing your service request number and account history, it appears one of our GES agents is currently assisting youThey are currently waiting to hear back from one of our Microsoft teams regarding your hacked accountIf you have any questions or concerns please reply to our agent’s most recent email, sent 7/Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding this issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:The facts around these charges have never changed nor has Microsoft's convenient policy around billing for these charges I never authorized nor did I approve of the charges that my son made without my approval over a week period It is that simple I do not consider the self-serving policy of Microsoft to be the issue at hand as they are clearly made with the best interest of Microsoft in mind and not the consumer This matter is not closed as the $ 1,that Microsoft billed to my credit card were never authorized by me It is fraudulent billing practices and I am surprised that Microsoft has not handled this issue with the customer and the facts taken into consideration Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issue The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 6, 2014/10/07) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can see that you had two different recurring subscriptions on the Skype account " [redacted] ": Unlimited United States month subscription and Skype Number month subscriptionBoth have been paid for and are not free trialsIf you have any other accounts with other subscriptions, please kindly let me know the Skype account name or email attached so I can look into this If you can confirm that the account in question is indeed " [redacted] ", I will make an exception and issue a refund for the unused recurring orders and for the Skype Credit orderThe funds will be then returned to the credit card account used as the funding source The payment agreement, the subscriptions will also be cancelled and no longer active on the Skype account Please kindly confirm the Skype account name you are experiencing issues with Also, please note the following: Please note that all Skype subscriptions are recurring by default May I please also refer you to our Terms of Use, Paragraph that each user has read and accepted prior of receiving access to any of Skype services: http://www.skype.com/intl/en/legal/terms/tou/#payment Recurring PaymentsWhere you purchase Products on a subscription basis (monthly, every months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype You can cancel the subscriptions at any time when you sign into your my account page Skype asks to confirm the acceptance of the terms of use prior you complete the purchase and in addition a warning is shown during the purchase flow stating the following: "Please note: This is a recurring paymentWe will store your payment method and you will be charged each time your subscription automatically renews until you cancelYou can cancel any time on your account page under Subscriptions" Upon checking our records I can see that the Unlimited US & Canada subscription has been used until February 17th, for several calls Based on Skype Refund Policy (http://www.skype.com/en/legal/tou/#10) When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired I hope this response has been helpful We apologise for any possible inconveniences caused by this I will be waiting for your reply in order to assist you further Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes account is [redacted] and as you can see I did not use any of the servicesI only barely rember signing up for the phone number with unlimited and did not notice that it was a recurring payment as I wanted to try a phone number for a voip service as compared to magicjack quality Still dont see why there would be charges and credit if the one was unlimitedI logged into skype and tried to get messages to text and it wanted more credit (there is over $in credit that I have been charged) shouldnt it be refunded or kept as credit like a gift card (gift cards cant expire nor should credit) just please refund ASAP but then completely forgot I signed up and never used it at all if everything could be refunded that would be greatly appreciated only noticed because my credit card did not work I have it set up to pay for what I spent that month and it was maintaining a balancethe rep online at skype would not reimburse anything but the days prior which was nothing Please refund and I will gladly drop case Final Business Response / [redacted] (4000, 10, 2014/10/14) */ Dear Mr [redacted] , Thank you for your reply and the information provided I have issued a refund for the recurring orders for both the Skype Number and the Unlimited US & Canada subscriptionAlso for the Skype Credit orderFunds will be returned to the credit card account used as the original funding source The Payment agreements have also been cancelled and there won't be any further charges I hope this response has been helpful Again, we apologise for any possible inconveniences caused by this Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office subscriptionWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested Microsoft policy does not allow for refunds for Microsoft's servicesFor more information on this topic, please visit the Microsoft Services Agreement page (https://www.microsoft.com/en-us/servicesagreement) or refer to the snippet below gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic At this time, we consider this matter closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation