Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund for tech support We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This whole event happened so long ago I forget the specifics on why I was upset Only that we contacting Microsoft or what was in my computer it said to contact them for 'free advice.' Immediately I was informed that I had to pay money for further advice The only thing that was free was the link to contact them As I recall my initial complaint was the mis-leading advertising Microsoft is so large and wealthy......[wonder how that happened?????] and they can do plenty of side-step responses that still leaves the customer in the cold The monopoly of having microsoft software on darn near everything is a money maker Try not to and you have other issues down the line with programs not working You certainly don't need to continue ragging on Microsoft as they will drag this out That is what they do I have purchased a different laptop with different software so they can just enjoy their jobs, money, big houses, and all that goes with it

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue printing with Windows Live Mail and Excel We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Please understand that in order to obtain one, you must go through Microsoft support firstPlease visit support.microsoft.com or call 1-800-642-and an agent will be happy to assist you Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was not expectibng from a big national company like Microsoft to just get copy of their own response and not even looking to my case or my picturesI won't do the same I sent proof that my device was not broken before the shipment, Microsoft didn't report the broken device when they received itThe technical support broke my screen and I think that they should compensate for their own mistakes Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding Outlook We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountAfter investigating your past service requests and account history our Tier customer service agent has already correctly stated we will not be able to compensate you for any time and data loss (email sent 3/26/17)There have also been multiple past attempts to have a manager reach out to you with an assigned time at the Tier level, but a time was never agreed upon and your case was archivedWe will not be re-escalating this case and due to these reasons Microsoft considers this matter closed and will no longer be respondingSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: You are not reading my complaint and keep responding with some generic response that does not applyI DO NOT HAVE A SERVICE NUMBER because I want this issue fixed.Sincerely, [redacted] ***

Hello [redacted] , Thank you for responding regarding your concerns with Office Our records indicate that we were able to get in touch with you on 6/and assisted you in activating Office For any future issues, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:They asked for a service request number but there call center always end up disconnecting after placing me on hold for minutes They always ask for my phone number just incase we get disconnected and I give it to them but they never call back When I call back we have to start all over then they place me on hold and we get disconnected It's a never ending cycle They want you to give up so you can't place a claim Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The funds in question should have never been promotional, as they were purchased by me, before that policy existedMy funds should be grandfathered in, as support are the ones that converted them and credited me in the first place I also have, in writing, you stating that the funds would NEVER expireI would be more than happy to provide the communications between myself and your agentsYour answer is unacceptable as I have been more loyal than you deserve, purchasing multiple devices, and also being around since the literal beginning.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Xbox Listening and Advocacy team has thoroughly investigated this issue I see that the Tier III Xbox Escalations Team contacted you on May 6th and confirmed unauthorized activity on your account and provided instructions for you to regain control of your account If you have any questions about this process please reply to the email the agent sent you with the instructions and let the agent know Microsoft now considers this matter resolved Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Skype Customer Serivice staff is available online and readyto help you by email or live chatWe don’t provide support over the phone.The options for contacting Customer Service depend on thespecific issue you’re having, and whether or not you can sign in to youraccount.Please read detailed instructions how to contact SkypeCustomer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170The Skype account linked to the email address is fullyblocked and currently nobody can access the accountI hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find I am willing to work with Microsoft to resolve this matter.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Phone We appreciate the time you have taken to provide your honest feedback regarding your experience with supportYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello,Thank youfor your reply.Upon checkingour records I can see that the last successful call to the Skype Number wasmade and answered on May 07, I’m happy to provide the full call historyfile for reference.Beforeasking to confirm the purchase, all Skype users need to accept and agree to theSkype Terms of Use: http://www.skype.com/en/legal/touRecurring PaymentsWhere you purchase Productson a subscription basis (monthly, every months or annually (as applicable)),you acknowledge and agree that this is a recurring payment and payments shallbe made to Skype by the method you have chosen at the recurring intervalschosen by you, until the subscription for that Product is terminated by you orby SkypeWhen you purchase Paid-For-Products directly from Skype you willbe entitled to a cancellation period of fifteen (15) days (a “Cooling-OffPeriod”) unless you have made use of the Paid-For-Products in any way, inwhich case the Cooling-Off Period will be extinguished and your purchase cannotbe cancelled or refundedOutside of the Cooling-Off Period, only subscriptions arerefundable unless used or expiredExpenditure of Skype Credit, allocation of a Skype Number, oruse of any aspect of a subscription amounts to “use” of a Paid-For-ProductYouhereby expressly agree that Skype Numbers may be allocated before the end ofthe Cooling-Off Period and become non-refundable upon allocation.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro IV issueAfter reviewing your service request number and conversation with our GES agent, our agent is correct in saying that your only option is to create another replacement order if you would wish to be sent a like-for-like replacementIf you wish to follow up on this option please respond to our agent’s most recent email sent (7/17)No refund will be grantedWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The business (Microsoft) has done nothing to address the issue Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Book We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Please know that due to Microsoft policy, we are unable to offer refunds for products, however would like to assist you in any way we can and work toward an appropriate resolution If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation