Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchases We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not know and could not find out how to obtain a "service request number"Trying to talk to a person instead of an automaton lead to the attached web page which does not actually allow to talk to a person but links back to another (Skype) automaton Sincerely, [redacted] ***

Hello,Thank youfor your reply.The accounthas been suspended due to unauthorized access by a third party, not accountowner and not for incorrect password.Asexplained, at Skype, we have systems and processes in place designed to detectpotentially fraudulent or illegal behaviour carried out in respect of Skypeaccounts, thus to protect our UsersTherefore the Skype account was blocked inorder to protect the account information from unauthorized access to avoidfraudulent use of data It doesn’tmatter if there is financial information on file, all personal data can beabused by hackers.Youraccount is currently fully blocked and can’t be accessed by anyoneIn case youwish to retrieve access, I’m happy to assist you, if you wish to keep theaccount closed permanently, this you can do as well and open a new account.Pleasevisit the page http://www.skype.com/en/security/ to read about how to staysecure online and keep your Skype account safe.I hope thisresponse has been helpful.Kindregards,Kaisa CustomerRelations OfficeSkype

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further It is possible that your card has been used fraudulently to buy Skype CreditWe take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information If your card is a credit card, you are not liable for this transaction in any wayAll major credit card companies have policies that protect you against this kind of fraud If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our systemIf you have a Skype account, please provide us with the following information: The first six and last four digits of the credit card used to make the purchaseIMPORTANT: Do not send the full credit card number The name of the cardholder as written on the card The issuing country of the card The exact dates (or order numbers) of the fraudulent charges on your credit card statement We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your cardIt is therefore vital that you contact the financial institution that owns your card If you feel uncomfortable sending the information through Revdex.com, please feel free to send it to me directly to ***@skype.net I hope the response has been helpful I will be waiting for your reply in order to assist you further Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Skyped customer relations department has contacted me via emailThey have removed my information from the account fraudulently using itThey have promised a refund of the most recent transactionThis is a great outcome in a short time

Complaint: [redacted] I am rejecting this response because I don't know what her response achieved in furthering my complaintIt's boilerplate rubbish that does nothing but echo my orginal complaint.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am almost miles away from store.I am disabled with no car.The Microsoft Complete plan xlearlystates that a RA# is generated with freight pickup scheduledNO PROBLEM it states BIG PROBLEM is what you get with the agents answering the phone telling you differently all the times.They lately even deleted the case number I was given.This needs to be looked at by governing agency's right away.They take your money and stall you to prevent themselves from delivering the goods Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueIn regards to copyright complaints, please visit the following site and follow the steps to issue a complaint: (https://www.microsoft.com/info/Cloud.aspx) Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Hello, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Unfortunately there is no email history linked to the email address provided in order to check if the call quality issue has been troubleshootThe Skype accounts linked to the email address provided have no paid services or ordersPlease kindly provide the Skype account name you are experiencing issues with and the description of your call quality problems You can troubleshoot and find fixes to different call quality issues on our support https://support.skype.com You can start troubleshooting your call quality issues by visiting our FAQ page to determine the issue: https://support.skype.com/en/faq/ [redacted] Skype provides refunds as stated in our Refund Policy: http://www.skype.com/en/legal/tou/# When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded You can obtain a refund if you're experiencing technical issues, which we determine to be Skype's faultHowever in order to determine this, Skype Customer Support needs to troubleshoot the issue Also, as stated in Skype's Terms of Use http://www.skype.com/en/legal/tou/#5: Skype cannot guarantee that the Software, Products or Skype Websites will always function without disruptions, delay or errorsA number of factors may impact the quality of your communications and use of the Software, Products (depending on the Products used) or Skype Websites, and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched telephone network and your power supplySkype takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Complaint: [redacted] Thank you very much for the credit to the accountI appreciate it, however that only solves part of the problemSeveral questions still remain about my security that I need responses from from SkypeThey provided a link to their security page, none of which resolves my personal concerns and issues with my situationThe unauthorized calls still remain listed on my accountWhat is the effect of keeping them there? I have downloaded the list of them for my records, but should I delete them now from the account? If I remove them, what happens in the future should there be any issues?I am still certain that the issue of my account's security has been handledWhat steps have been taken by Skype to determine how my account was hacked and who those people are? What kind of information might they now have about me? What measures is Skype taking to protect my account now that they have acknowledged the calls were unauthorized?Is my account secure to use?Should I change the email address associated with the account to maintain further security? How will this affect my friends being able to find me on Skype--can they simply look up my handle?Once these questions have been answered fully I will feel this complaint has been resolved.Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Destiny video gameWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Hi, I would like to withdraw my complaint from MicrosoftThey sent me my months code for the groove musicMy complaint ID [redacted] Thank you for your help

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that we still are unable to find a service request number within your claim or within the information you providedA service request number is a ten-digit number given by customer support when they are contacted regarding concerns with a product or serviceWe understand you have been in contact with support, so if you have a service request number, please update your claim with it or provide it in your replyOnce we have this, we will be able to proceed with your claim Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: you asked for an updated claim and this is the closest optionThank you for your responseYes, I continue to have issues resulting from a fatal crash caused by Windows I had to revert to OEM install of Windows 7, overwriting files and programsI do not have a copy of my license for office 2013, and have to use open officeWindows was corrupted during the first update, and tech support was unable to assist in correcting problemsThe system was extremely unstableI went to a clean install of and could not use my backupsI asked tech support to at least get rid of perpetual notices that I should download Windows when my laptop is not approvedIf you could at least tell me what my license is for my office pro 2013, that would helpI purchased it through a program for government employees along with Windows Proalso lost Photoshop, illustrator, and QuarkUghSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your code card issueAfter reviewing your complaint we will not be able to provide your ask of refunding you through the form of a checkWhat we would like to recommend is for you to call our support line and provide them with your receipt of purchase and the code on your cardOur support will troubleshoot your issue and take the appropriate steps to address your complaintPlease call our support line at support.microsoft.comSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was sent a faulty xbox replacement the first time and I was charged $The 2nd replacement I had the fee waivedI never got refunded for the first fee.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the complaint will be resolved upon receipt of the replacement device Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response for several reasonsFirst, the response was extremely delayed, and I have already had to purchase a new computer during the time that has passed when I have been waiting for a responseAs I stated in my initial complaint, I have already contacted support.microsoft.com several times, and my contact with this support service made my issue worse rather than betterThis resulted in ruining my computer beyond repair due to fatal errors with Windows 10, and the support service was not able to assist me with repairing my computer (although they encouraged me to keep Windows on my computer so that they could fix the errors)I am requesting reimbursement for the value of my computer at the time because of thisI would like to receive a personal response to my complaint, rather than an automated responsePlease contact me when you are prepared to adequately address my concernsSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your recent Surface purchase The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueUpon reviewing your complaint it is apparent your Xbox One is outside of our one year warranty, purchase date 7/15/14, so we will be unable to send a replacementDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One product warranty, Section 1, part g: “"Warranty Period" for Xbox One means year from the date You purchased it” (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ [redacted] ) Sincerely, Microsoft Corporation