Microsoft

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your support experience We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comWe are sorry to hear about your Gamertag issueAfter reviewing your account, the following information was deemed useful in explaining why your Gamertag was changed, from the Code of Conduct (Section K): •If you create a Gamertag that has been determined to violate the Terms of Use or Code of Conduct, the system will automatically choose a new Gamertag for you.Due to this, Microsoft considers this matter closedXbox Code of Conduct: http://www.xbox.com/en-US/legal/codeofconductSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We apologize that we are not able, at this time, to make any promises regarding changes to Microsoft products As stated previously, however, your comments have been recorded and will be reviewed by the appropriate department Microsoft considers this case closed and will no longer be responding regarding this matter Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Because once again they are dodging all questions.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the information you have provided, however once a case has been escalated to the Global Escalation Services team, they will continue to work with you directly toward resolution of this issue As the agent stated, we are unable to offer a refund for products purchased over days prior due to Microsoft policy regarding refundsOur best option for resolution would be an in-warranty replacementIf this offer is rejected, your case will be closed as unresolved We apologize that we are unable to offer your desired resolution, but are bound by Microsoft policyWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and my problem is resolvedI do not wish to work with any "escalation service," as I was able to get my computer fixed for free at a full service Microsoft Store in a shopping mallThe business should know that the Microsoft store didn't claim the business as a legimate Microsoft providerThe business's website, where I found the number to call, was also blocked by the Microsoft Store's computers.Sincerely, [redacted]

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft keyboard concern We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I would like the time lost replaced Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/22) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:This response ignores the fact that the controller repeatedly breaks in the same spotThis is the second time the controller has broken in the same exact spot, and there are numerous posts online about the controller's hair trigger switch breakingA known defect in a product should be fixed regardless of product warrantyMicrosoft is hiding a known product defect behind a warranty Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They are merely suggesting the same in-effective steps for dealing with my problem that I was originally instructed to do by Microsoft on several occasions-------non of which actually addressed my concerns but instead simply sent me on a wild goose chase to find someone whom knew how to deal with my problem and desired solutionTo this day I have not received any specific correspondence that acknowledges my reported problems with an effective solution to them I am not going back to the web-site just to shuffled around by another group of Microsoft support representatives whom simply do not know how to handle my situationI have been down that road many times and it is obviously not workingI want something with expertise and pull from Microsoft to contact so that I can establish a sound solution-------not further empty promises nor ill-conceived guidance I've made clear on numerous occasions what the scope of my problem is and I've made specific request of Microsoft to provide me with copies of the email-headers associated with all the emails I marked as 'Phishing' within my online Outlook.com accountI've told Microsoft that in order for me to report anything to law enforcement about the harassing emails, that I would need this information from them firstTherefore since I still have not received that cooperation from Microsoft, I cannot file a report with the Police I take this matter very seriously because it involves the exploitation of my personally identifiable information as manifested through the context of the phishing emails I'm receiving from the criminals sending themThese criminals ascertained my information illegally and have been using it illegallyI need Microsoft's help to prove that and the only way I can is if Microsoft can provide me with physical copies of the email headers I've marked as phishing since this all started to happen last June I want Microsoft to enact due diligence directing a fully knowledgeable representative whom can help me with my issue---not just another customer service representative whom will simply record my information and give me another case but then does not help meI'm tired of the run-around! This has been going on for almost a year I want Microsoft's cooperation periodMy account is receiving an enormous amount of phishing emails from a sender/or senders of whom, I know have illegally obtained and exploited my informationI need Microsoft's help in determining whom these senders are and where the emails are really coming from I don't know how much more specific I can be but I know that I've made this specific request of Microsoft already dozens of times--------apparently to no avail of any help whatsoever with regard to my issue Sincerely, [redacted]

Hello,Thank youfor your reply and for the information provided.The Skypeaccount was blocked by our fraud systems after the unauthorized access andtherefore you wouldn’t need to worry about the third party misusing theaccountI have atthe moment restored the original email address but the account is still fullyblocked and no-one has access to the accountIf youdecide that you wish to get the access back, please feel free to let me knowand I will assist you furtherI hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: I did everything I could do to stop from having a big bill with my daughter traveling through Canada this is [redacted] 's way of ripping off people who would ever think that your phone would not be compatible for a out of [redacted] traveling what does your phone have to do with it? [redacted] is losing business because of things like this and I hope they just keep losing I have been their customer for years and this is what I get it isn't about the customers its about making money.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Band replacement ordersWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you've requestedUltimately, it is the Service Center's decision whether or not the device can be repairedIf a device is damaged due to reasons other than manufacturing defects, the Service Center may void the warranty and/or deem it unrepairable We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchaseWe were able to locate a service request and see that you have been in contact with Microsoft Support about this issueAs the agent explained, we are unable to cancel pre-orders, but can certainly issue a refund once the game is releasedYour best options would be to contact your bank about the charge, or wait for the release date We apologize that we are unable to deliver your desired resolution At this time, Microsoft considers this case closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I already have contacted Microsoft supportThat's why I contacted the Revdex.comSincerely, [redacted]