Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently permanently suspended from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/Sincerely,Microsoft Corporation

That isn't a resolution to the problem, that is you just restating a policyCan you show me exactly where on the card I purchased it states that it cannot be used on Xbox Live subscriptions? Consider it closed if you want, but I do not Complaint: I am rejecting this response because: Sincerely, Joby B***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have checked for an update on your case, and our records indicate you recently spoke with Devanshu, who made a final offer of $as compensation for this issue, which you have acceptedWe hope this resolution finds you wellAs the agent explained, he has placed a request for a prepaid visa card of the accepted amount, and the delivery is expected to be around 20-days Please let us know if there is anything else we can assist you withAt this time, Microsoft will be closing this case as resolvedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 10, 2014/09/08) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

I made my complaint after talking to Microsoft customer service, they refused to do anything but talk in circles, and would not redeem my code, that was still valid.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] ,Thank you for responding regarding your Live subscription issueWe apologize that we are unable to locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to helpIf you have not yet contacted phone support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidaysSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I feel the issue is not yet resolved, but am pleased to be contacted again I believe the last contact we had with Microsoft on this matter was in the first week of January Kia was our 'escalation analyst' in the US and the title of her emails included the character string " [redacted] " Our purchase order number was [redacted] , and our assigned call reference numbers from the Microsoft telephone support group were: [redacted] which we received over the course of a dozen telephone calls in December and January I hope the information you find supports our complaint that the laptop we were delivered had a fraction of the screen resolution that was advertised, purchased, and described in the internal Microsoft purchase order details Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I don't want an automated response I was never given a specific reason as to why I was banned and as I have said, I can provide proof that I did nothing wrong I want a detailed reason why I was banned and from there you will get detailed proof from me but if I don't know why I was banned then I don't know how to proceed I haven't done anything wrong If this matter doesn't get resolved then you will be receiving a certified letter from my attorney Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I attempted to work out the issue with my product(s) with Microsoft directly several times, over the course of several monthsI only resorted to bringing my case to the Revdex.com because Microsoft was unwilling to help meTo be told to go back through Microsoft customer service to solve an issue they started would be a fruitless exercise in futility Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it has been over months and did not address my issue, which was being billed for a services that I cancelled I was able to get a refund through my credit card, however, I had to spend a considerable amount of time to get this resolved Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office We have reviewed your case, and our records indicate that you have now reached a resolution and no longer request further assistanceBecause of this, your case has been closed as resolved Please contact us should you have any additional issues and we will be happy to helpWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:If I buy another Elite controller the same thing will happen again cuz it's already happened twice alreadyNobody has $to go spend of controllers every couple of months Sincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com or call 800-642- Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Vista issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows Vista issue Sincerely,Microsoft Corporation