Microsoft

Complaint: [redacted] I am rejecting this response because: Microsoft is still not requesting any proof that I was chargedIt is debited from my son's bank account and says Microsoft Xbox, same charge as every other monthSick of them refusing to actually look into itWhy is no one asking for a copy of the statement? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The response does not solve my issueI did not use another person's account like Skype had mentioned--I only have oneMoreover, the only probably here is that Skype receive money for a service that I still cannot use, and I have uploaded the statement from my bank showing proof of buying the serviceMy account information is as follows (email addresses): [redacted] @yahoo.com or [redacted] [redacted] @yahoo.comHere is my username: [redacted] [redacted] Please let me when my service is reconnectedSincerely, [redacted] P.SI had to pay $more dollars to keep my service running, and I would like a refund once this issue is resolved

Complaint: [redacted] I am rejecting this response because:again you auto replied and I dont want to hear you will pass it up the ladder I want something doneSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, please note that the team member helping me has STOPPED responding to my emailsThis is NOT acceptableI continue to have issues, and he was doing great for awhileHowever, now he doesn't respondI had to reschedule a meeting because I was sick and that was well over a week agoPlease let me know when this person will respond and correct all of the issuesThank you.Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding an issue with your Xbox If you are still experiencing an issue with you product, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate furtherUntil then, Microsoft considers this case closed Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Nokia We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comOnce again, we apologize for the delay in responding to your claimIf you are still experiencing issues with your Microsoft product, we would like to helpPlease reply with your most recent service request number so we can further investigate your issue If our assistance is no longer needed, Microsoft will be closing this caseWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows Unfortunately, you have not provided enough information for us to work with you to address your concerns The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue Thank you, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] PS, although I have a problem between Dell and Microsoft installing the correct sound driver for Windows on Latitude E6400, the generic driver that Microsoft has works well Consider the case closed

Complaint: [redacted] I am rejecting this response because: Hi, I have been watching my emails for a response from Revdex.com and guess I overlooked one that came last week In reference to the service request ID the number is [redacted] (I hope) I don't recall them giving me a number but this number was on the heading of correspondence from one of their reps, I hope this is correct Thanks in advance for your help! [redacted]

Complaint: [redacted] I am rejecting this response because: Installing Microsoft Windows broke my previously working laptop I have reached out to MS support and they have not been able to reasonably accommodate me with a solution The last suggestion of mailing the laptop in to the store was never followed up on (email from Sean on the 3rd, I answered, it is now the 8th) I expect someone to review the transcript of my online chat with Adrilyn and help me resolve this immediately Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office purchaseWe have reviewed your situation and while we understand your frustrations , due to Microsoft policy we are unable to take the action you’ve requestedWe consider this matter closedPlease refer to the Microsoft Services agreement (https://www.microsoft.com/en-us/servicesagreement ) regarding refunds for more information, or read the snipped below: gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am getting cut and paste responses from a P&P manual Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Kinect We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One account issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] No this is Not so and I had sated on Sat, Sun and Mon the Costated NO can not fix this for me and was sorry you do not make any thing this is a big Coand just mad this up and I see Revdex.com is Not helping on this at all

Dear [redacted] pher, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console theftFor security reasons, Microsoft is unable to provide Serial Numbers of consoles through supportThe best path of resolution will be to contact your local law enforcementThere are ways that law enforcement can contact Microsoft for this purpose.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Due to Microsoft's mistake, I was charged twice for an Xbox Bundle and accessories I did not have this amount of money in my account and this caused many overdraft fees because your corporation charged me different transactions for the Xbox Bundles and accessories I was without this money for weeks and had no luck with any customer service representatives They kept telling me I had to wait to see the refund, and I would hear every excuse in the book as to why my money wasn't in my bank account My issues should have been resolved immediately when I called the company the first day that the money was stolen from me Instead I had to spend countless hours on the phone trying to get an educated answer about why my money wasn't in my bank account I finally got a customer service representative to issue a manual refund yesterday Why did it take weeks for this to happen? I expressed my severe need for my money back and Microsoft could not help This refund was only issued because I called the company This should have been handled way more professionally and I am highly unsatisfied with Microsoft's ethics I will not be satisfied until Microsoft compensates me for the $in fees that I have accrued from their mistake My separate overdraft fees from my bank and the late fee from not being able to pay rent on time, equal more than $ The amount of stress that your company has caused my family is immeasurable This has been the worst thing that has ever happened with online ordering and I will be very hesitant to try ordering from Microsoft.com ever again Microsoft wronged me and caused a severe inconvenience on our lives I should not have to pay for your mistakes out of my own pocket.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Upgrade issues The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation