Microsoft

Complaint: [redacted] I object to Microsoft’s response because it says nothing I have identified a pattern of possible fraudulent financial practices, with more victims than me Perhaps the “Global Escalation Services Team” should contact their bosses, not me I cannot stop Microsoft from breaking the law Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding concerns with your Xbox controller We apologize that we are unable to verify your account or locate your service request with the information provided in your claim As stated previously, we would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that numberOnce we have it, we can continue to work towards a resolution for this issue If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] no one walk through the e-mail has never closed the person has forwarded my e-mail only after going into e-mil site I fider out how to stop the forwarding of my e-mailperson still asking persons on my e-mail list for money and that I need help

Complaint: [redacted] I am rejecting this response because: I was told I would be given a refund so they should give me my refund not just say sorry you were lied to and think everything is okI was told I would be given a refund more than once and by more than representative Microsoft should train their customer service representatives better so they don't mislead people Sincerely, [redacted]

Dear [redacted] ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account credits to be used towards a future purchase on the Microsoft StoreIf you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist youWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Please close this complaintThe vendor was able to assist and resolve the issue

Complaint: [redacted] I am rejecting this response because: Your response does not address my concerns or explain the childish, rude behavior of your employees.Additionally, I would like to know what is going to be done to ensure that myself or other customers will not endure this treatment again I cannot continue to speak well or show loyalty to your products without knowledge of what will be done to reprimand this rouge employee I was disrespected, yelled at, and hung up on and it seems like you are brushing the situation under a rugPlease respond with the professional level of customer service I have been accustomed to when dealing with this company in the past Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox repair We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with Skype I’m verysorry to read that and I will gladly assist you further.UnfortunatelySkype can’t modify personal account details for you.You canfind detailed information how to update your Skype Details here: https://support.skype.com/en/faq/ [redacted] Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpfulWeapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: the business did not respond for several months (initially contact made on 10/1/2015, business responded on 6/6/2016)To make matters worse, the business failed to offer any type of resolutionOf course this item is still outstandingThey do not stand by their productsThe warranty is not validThey send used and faulty products to replace other faulty productsThey should be sending new products to replace faulty productsI've already contacted their support group on two separate occasions before contacting the Revdex.com on 10/1/I will not be contacting the support group again.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your cancelled Xbox account The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding unauthorized access to your account We apologize that we are unable to verify your account or locate your service request with the information provided in your claim The customer ID you have given is not something Microsoft provides to our customers, and therefore this case may involve support scammers claiming to be Microsoft employeesWe would like to investigate your claim, however without a valid service request number or account, we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to helpOr, if you have an alternate e-mail that may be attached to a Microsoft account, please provide it in your reply If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeAs stated previously, Microsoft policy does now allow refunds for products and servicesAny agents that have offered one have done so as a courtesy refund, which already exceeds what Microsoft is legally obligated to provide Because the offer for resolution was rejected, we are unable to provide further assistance as we have done all we can to resolve this issueAt this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)Sincerely,Micro...⇄ Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your rewardsYour case has been escalated and reviewed by the Global Escalation Services team, and it has been determined that your account was in violation of the Terms of Use and subsequently closedWe apologize that we are unable to further discuss or provide assistance with this matter At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I had someone from Microsoft call last night and he took care of the issue---It has been resolved.THANK-YOU

Complaint: [redacted] I am rejecting this response because: Again I truly hope that Revdex.com steps in and truly has Microsoft address the issue of their algorithmI hope someone is looking at the results from my Bing search and will admit there has to be some type of issue Please explain when I do an explicit search on my name in Bing and type with double quotes “ [redacted] ***”, and the search results shows the Radaris Contacts Us page appears In my opinion, then something is wrong somewhere It also shows BackgroundFinder’s opt out page in the results On neither site are the letters “***” displayed, nor is it contained within the HTML, so why would Bing show that URL in its results? They (Microsoft) finally respond that their tool is not broken; however, in February I was directed by their Support Engineer to use another form to correct the issue, which I did and the issue did not get fixed they only sent me canned messages to be patient Furthermore, if Microsoft considers this issue closed, and it has gone to the “Global Escalation Services team” and they have thoroughly investigated it, please tell me why forward it to another department? What other department is there for an issue they say they have investigated, noted my feedback, and even closed the case? Help Revdex.com Help! Sincerely, [redacted]

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation