Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comPer the Xbox.com terms of use, typographical errors on the website may occurPlease see the following information: THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE XBOX.COM WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORSCHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREINMICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE XBOX.COM WEB SITE AT ANY TIMEADVICE RECEIVED VIA THE XBOX.COM WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION (http://www.xbox.com/en-US/legal/xboxComTOU) Due to this, Microsoft will not be able to provide the game in question to you for no chargeMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with Microsoft Support We are sorry to hear that you had a bad experience with a scam or phishing attemptThe best way to report this activity will be through our Report a Scam site, located here: https://www.microsoft.com/en-us/reportascam/?locale=en-USAt this time, Microsoft considers this matter close Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The window of time specified is to extensive I do not have the luxury to sit and wait for a call for such a long time span It would be more suitable if time periods were available for me to choose from versus a - hour period waiting for a call back I have waited for such call backs on the following dates, and to this date and time have NOT been called back.....Aug 31, (case # [redacted] and Sep 5, the same case #) Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concernsWe apologize that we are unable to further assist you with your Gamertag change, as the Enforcement team confirmed its violation of the Terms of Use, and Microsoft stands by this decision If you are experiencing connectivity issues with your Xbox, we would be happy to helpThe fastest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to find a resolution via this avenue, please reply with your most recent service request regarding this issue and we will be happy to investigate further Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Your final comments are some of the worst business practices have ever seenAnd it was after numerous contacts, several hours of my time, and the loss of the money spent on an account that wasn't able to be used for MONTHS! I'm glad the Revdex.com posts these responses publicly so people can see how poorly you conduct business and how you treat your customers Thanks Microsoft for being the unprofessional, self centered, money hungry is you are! SO I WOULD STRONGLY RECOMMEND [redacted] TO PEOPLE NEW TO GAMING OR TRYING TO DECIDEBESIDES, IT FREE!!! Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your product key We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: After months of delay this is how a business treats their customers! I am still frustrated that I am unable to download my Microsoft Office, I have the PIN number to download yet it's saying not an existing numberI found that actual box with the disc and it still won't allow me to download! I would like my money back on this and go use a MAC instead cause Microsoft doesn't care about their customers!Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox accountAs stated previously, if your account has been banned, the only way to get more information on it is through the Enforcement team at http://enforcement.xbox.com/However, our records indicate that your account status is clear and active, so if you are still experiencing issues, please provide your service request number for this matter and at that time we will be able to further investigate Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: it's been days since I first reported the incident and Customer support continues to tell me they can't do nothing about it, only tier are able to, which they are not replying to my emails and I have no way to contact them nor have they been contacting me since the intiate phone call asking for my informationThe hacker continues to play my purchased games while im unable to I gave you guys all the information to verify I'm the account holder such as device ids, console ids, console serial numbers, old passwords and multiply credit cards used on my accountAll I'm asking for is my account backPlease and thank you Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat they meaning Microsoft Corporation will contact me directly after their investigation into the matter to resolve the conflict of interest with my pw with my e-mail account [redacted] Sincerely, [redacted] ***

Hello ***, Thank you for responding regarding Office We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I quote the reply I received from Skype:"As explained in the previous email, we will lift therestriction from paid services as soon as you have changed the password on theaccount."I changed the password as instructed After I changed the password, phone calls *still do not work* The message that shows upon failed phone calls states: "Account blocked" Furthermore, Skype changed my account balance to $7.49, whereas it is supposed to be above $10, to the best of my memoryI am very tired of this continuous torrent of lies coming from Skype Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Service Request # [redacted] was completed and we are now operational, but it took a week to correct, during such time we had to purchase protection from another vendor to cover our needs temporarily The purchase price was $for one month and we asked for a refund of this from support and they stated they could do nothing to help The Microsoft solution is up and running now but we still wish to have a refund for the temp solution purchase while Microsoft corrected the issue as Microsoft did not fulfill their SLASincerely, [redacted] ***

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further I have checked our records and can see that you have requested a chargeback for the fundsThe charge back has been processed by us, please kindly contact PayPal to check on the status of the refund Chargeback requests are time consuming and while the request is pending, we are unable to issue a refund from our side I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: this is being rejected because I have already had to go out and prchase a new product key in the amount of $this case is over a year oldI cpuld not wait for microsofts lack od service!Sincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and had a chat with you on 8/They have 8/listed as the day they will be reconnecting with youPlease continue to work with our agent to arrive at a resolution as swiftly as possibleSincerely,Microsoft Corporation