Michael Kors

Review: I emailed about a handbag that had dye transfer on the straps. I was told to send a description of what happened, pictures, and a receipt. I was then given a form to fill out and a label and told to send the bag to them for repair, replacement, or a comparable bag. After doing so I was sent back the bag and told the warranty didn't Cover dye transfer. That was never said before, they were fully aware of what happened and promised, in writing, that I would get my bag repaired or replaced. All they can say is they are sorry I was "mislead" and that I can pay a third party to repair it.Desired Settlement: I will only accept a repair if they pay the shipping costs this time, as I paid once already flexible nothing. I would prefer a replacement.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: Dear Sir/ Madam,

I am writing to file a complaint about a terrible purchasing experience in Michael Kors located in the [redacted]. I had two relatives visiting from overseas and as part of their visiting, I took them to the [redacted] and everything was enjoyable until they purchased some hand bags in Michael Kors.

They purchased 4 bags in one transaction, at the time of checkout, the store staff told them that clearance items are final sales. Since they wanted to keep the stuff anyway, they thought that was acceptable. But after they got the printed receipt, they found that the clearance item was priced wrong. The store put "Clearance 50% off" tag on one of the shelves. My guests got one bag from that shelf but did not get the 50% off. When we pointed that out, the store staff said that the bag should belong to the shelf next which only had the sign of "Clearance", therefore there is no 50% off and it could not be returned because it is on clearance. We explained that we took it from the first shelf with the "50% off" sign but they said it was placed on the wrong shelf by mistake and it was customer's responsibility to check the price before check out.

We also found another price error on the printed receipt. Another bag was ticket priced at $168 but scanned to be $198 under the correct item number. Because of the unhappy experience, we requested to return all the stuff right away but was refused by the store manager because they claim to have a no-refund policy on all items, not just clearance items. They can only issue store credit to non-clearance items, but for clearance item, nothing they are willing to do, even though it is obviously not customer's fault.

Based on all those facts, I am filing a complaint against this store as they are trying to mislead customers in many ways and would not take any responsibility afterwards:

1. When a store put out a sign of "Clearance 50% off", customers will usually think all clearance items are on sale at 50% off. They would not notice the trick of another sign with "clearance" only. Furthermore, when the item was grabbed from a particular place, customer would never be able to tell whether it was put there by mistake or not. When customers agree the store policy of "no return" on clearance items, it is based on the assumption that price was right. If the store has mislead the customer in the first place, that agreement should be voided.

2. The store is also misleading customers by telling them "clearance items are not returnable" while nothing was told about other items. It is so natural to assume that other items are returnable without any problem because it is so normal in the Washington state and in the US. And the reminder about the clearance items seem to imply that as well. That's why we were shocked when they told us we cannot get full refund in the original payment method but just store credit for non-clearance items - we have not even left the store register yet!!! The store staff just blamed customer for not having read the "no refundable" note in their store. They also blamed the customers to not watch the price of each item during the checkout. This is just unreasonable as you would not be able to tell which price is for which item when you buy multiple items at the same time. Besides, I doubt any American customer would be so alert while making purchases. No other sellers have set up so many pitfalls for their customers. Besides, a lot of visitors from overseas are visiting Seattle and I do not believe they are able to notice the minor price difference due to the language barrier. Sometimes even if they have noticed the price problems, they may not have the time and energy to deal with it.

3. Because of the above misleading tricks, I am questioning whether the $198 error was on purpose or not. It is so easy to mark up the prices and make some extra money from that. Since most of the customers buy several items at the same time, they could easily ignore the slight price difference. Let alone other limitations due to language barrier and time frame.

What we demanded at the store is either to return and get fully refund in the original payment method, or price adjustment. But the store refused to do either. Therefore, we are filing a complaint against this store or this company as a whole if necessary.

Thanks for your time and patience in reading this. Look forward to your feedback. Have a great day!

Business

Response:

Please be advised we are currently looking into this matter. The customer will be contacted directly.

Review: I first contacted Michael Kors on the [redacted] of December to complain about a recently purchased handbag that was falling apart with very little use. The handbag was only a month old when the zipper and the lining started coming apart. They responded claiming that they had reached to their quality assurance supervisor and were going to attempt making a replacement for my handbag. For that, they wanted me to make several deep, irreversible cuts that made reselling or reusing my purse impossible. I did that and sent them pictures for proof.

After that, they sent me a list of purses I could choose to replace the damaged one. I did and responded immediately, to which they promised to send the replacement "shortly".

Four months later, I wrote them once again to ask about the status of my replacement order, as I hadn't received it. They proceeded to ignore my e-mails, and haven't written back about my customer service inquiry. I wrote once again asking them to confirm the status of my order, and still no response. I have all e-mails exchanged saved, the cut handbag for proof, and the pictures of myself cutting it apart as they have asked me to. Now it is about to complete half a year since I started the procedure for getting a replacement. The company has no transparency and no regards for their customers whatsoever.Desired Settlement: Replacement or refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am here in the USA for the first time. I wanted to buy two purses from Michael Kors. I wanted to pay using a loaded debit card from Brazil. I was about to sign an electronic receipt, when the clerk, who was not paying full attention to what she was doing, pushed a button on the keyboard, as she moved the purses from one side to the other, locking up the screen and preventing the transaction to be complete. I was told that the only way to unlock the screen was to cancel the entire transaction. The problem was that the money had already been taken out of my debit card. The manager guaranteed me that I would have the money back on my card in 24 hours. Upon talking to my Bank in Brazil, I found out that it may take up to 45 days to get the money back on the debit card. I was able to buy the purses using a friend's credit card. The problem is that I have to pay her back upon arrival in Brazil and will have to pay wire transfer fees. I ended it up with US$517.15 less on my debit card, as this amount is still not available. I am leaving to Brazil tomorrow.Desired Settlement: DesiredSettlementID: Refund

I would like a credit in the amount of US$517.15 for the aggravation.

Review: I purchased a Hamilton Handbag from them and the bag is clearly defective (handles appear to be connected wrong and makes the bag pucker and hang improperly) I never liked the way the bag looked after I put my things in it - I noticed the severe defect when 2 other friends had the same bag and their bag looks nothing like mine.

I tried to resolved with them and ask for a credit so I could replace the bag and they refused to honor - they claim the bag is no longer under warranty.

I contacted them several times both by phone and email trying to resolve - no one ever called me back or sent me anything in writing. On my last attempt I spoke to a Mgr and again refused to provide any customer service. He said I could have the bag repaired at my expense? Each time I called they acted like they couldn't find my ticket / they couldn't find my email / they couldn't find the copies of the pictures and receipt that I had sent 2 or 3 times. / then when they found them they said they could not open them / and on and on and on.....ridicioulous and terrible customer service - I told them I am glad [redacted] and [redacted] and many other stores don't treat their customers as poorly. If they made a defective product (which you can see they did in pictures) then they need to stand behind it and make the customer happy / it is really that simple!Desired Settlement: I wish to have a credit so I can purchase another bag without defects. No big deal.

Thank you

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Thank you for your assistance. As per our conversation this morning, Our handbags are covered by a one year limited warranty on manufacturing defects. [redacted] handbag was purchased in 2012 as shown on her receipt. Also, [redacted] complaint about the handbag is not considered a manufacturing defect. This is considered normal wear and tear. If you need further information please feel free to contact me. Best Regards, Cynthia S[redacted] Sr. Consumer Support Coordinator MICHAEL KORS [redacted] ###-###-#### [redacted]

Review: I received a Michael Kors coat as a gift --it is gunmetal grey, puffer with a fur-lined hood, xxl.

Shortly after receiving the gift, the zipper broke. I contacted Michael Kors customer service to see if they would exchange the coat for a new one of the same model OR if they would repair the zipper. Unfortunately, I no longer have a relationship with the person from whom I received the gift. The rep I chatted with -ammie bennett, I believe- said that without the purchaser information she could not help me. how can that be?! surely they can verify their product by the tags, other markings and I believe I do still have the tags. That made me very dissatisfied as a regular Michael Kors customer.Desired Settlement: I would like to either receive a replacement coat OR have the zipper on my coat repaired.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: I contacted MK to inquire about having my rose gold Cindy dome large satchel handbag (cost: $300) repaired due to the handles looking worn and frayed after only less than a year of its purchase and only seldom use. I was advised to send it to them to inspect it to see if they could replace the handles (repair) and if they could not they would notify regarding other available options. I recall advising the Rep if they could not replace the handles I wanted my handbag returned! I was assured before the call ended that if they could not repair it I would be notified to see what I desired to do after the inspection. I mailed the purse to MK at my out of pocket expense ($20). A month later I received "a letter" in the mail not giving me any option or choice to request the return of my handbag, yet, stating they did not replace the handles on the handles and I could choose from list they provided of handbags of lesser value, quality, much smaller size and none in the color (Rose GOLD) or style (LARGE DOME) of my (paid in full) handbag. I called immediately upon read the letter and I was very displeased being told by the Rep that "THEY DO NOT RETURN CUSTOMER's MERCHANDISE BACK TO THEM IF THEY DECIDE DURING THE INSPECTION NOT TO REPAIR IT...THAT's MK POLICY! In other words they STEAL the customer's merchandise and hard earned money, rather than repair it. EXPECTED Resolution: I want my same handbag returned (repaired or unrepaired), either a new handbag exact/identical (color, size and style) to the one they took or a refund of the full retail value or purchased price + Postage Paid to send it to them for repair!!!!!!! Unacceptable customer service and business practices!!!! I am very upset and shocked with such a highline retail fashion chain/establishment that they are!Desired Settlement: Repeated EXPECTED Resolution: I want my same handbag returned (repaired or unrepaired), either a new handbag exact/identical (color, size and style) to the one they took or a refund of the full retail value or purchased price + Postage Paid to send it to them for repair!!!!!!!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received a Michael Kors Large Travel Crossbody Handbag as a gift. The bag has only been used a few times and is starting to pull apart near the seam in one corner of the bag. I have made attempts through email, phone calls to customer service and corporate office to try to resolve this issue. Each time that I have called I was told that a Supervisor would need to call me back. On one of the calls I spoke with Customer Service Rep [redacted] wh connected me with "acting Supervisor [redacted] had discussion with me on the issue with the hand bag and said that she would email me a address to return the back to for quality assurance to inspect. I never received the email. I called again and spoke with Customer Service Rep [redacted] hung up on me. I called again and finally got a number the is supposedly Corporate Ofc the Receptionist refused to give her name but instructed me to send my request to the inquiry mailbox so I've sent request to Customer Service email, to the inquiries mailbox, contacted the Michel Kors store where the hand bag was purchased, and contacted The Corporate Office and no one has been able to address my concern. My request is to have a replacement handbag or credit for the defective bag. I'm asking Michael Kors to stand behind their product. I've purchased high end bags from other companies and have never had this experience. Come on MK. Thanks, Please respond to my request.Desired Settlement: To receive a reply from MK and at least a replacement for the defective hand bag.

Review: I ordered a Michael Kors bag through [redacted]. When the bag arrived I noticed two rivets were missing. I emailed Michael Kors and never received a response. I called them today and they said they would not honor the warranty. I asked to speak to a supervisor and she said she would not honor the warranty.Desired Settlement: Michael Kors did not assemble the bag correctly. They left out two rivets. I want the two missing rivets installed.

Review: Purchased shoes that were defective. Returned to MK in December of 2012 for repair/replace. Shoes were received by MK but have not been returned to me. Several letters written before, during and after shoes returned to Michael Kors (MK), still no response. Please assist.[redacted]Desired Settlement: Replace the shoes that were returned or send certificate that can be used at any department store that sells Michael Kors products in Los Angeles, CA.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: I was given a Michael Kors purse as a present December 2014. The handle became frayed and start pulling apart from the bag.

-11/*/15 -I contacted Michael Kors Customer Service ([redacted]) and was instructed to take pictures of the bag along with filling out the style, where purchased and a copy of the receipt of purchase via email. I was given ticket # [redacted] to reference to assist with the repair. I did all of the above and was requested to mail back my bag to Michael Kors, Attn, Customer Support, [redacted] - I mailed by purse back to the above referenced email and referenced ticket # [redacted] on the package.

-11/**/15 - I contacted Michael Kors Customer Service to follow up on resolution of my product being repaired.

-11/**/15 - Received email stating that there was no update to the status of my repair.

-11/**/15 - Received email that my purse was not able to be repaired and I needed to pick a new purse from a list emailed to me.

-11/**/15- I sent an email stating I would like the following to be mailed to me since my purse was unable to be repaired ;style [redacted]- Hamilton Traveler in Pearl Grey.

-12/**/15-Received email that style I chose was no longer available and I needed to pick a different style to replace my purse.

-12/**/15-After being on hold for over an hour, I spoke to Jade H[redacted] and was sent a new list to chose from. There were very few choices remaining and nothing in pearl gray. I chose Jet Set Top-Zip Leather Tote in Black while on the phone with Jade. She stated it was in stock and that it would be sent out immediately.

-12/**/15-Received an email stating that my order was not able to be filled due to the now 2nd purse I chose was no longer available.

-12/**/15- Called and asked for a full refund and I no longer wanted a replacement purse. I want my money back. Spoke to Victoria and she stated no refunds could be issued. I asked for a contact name and number for the corporate offices and she stated she could not give me that information.

I no longer desire to carry a Michael Kors purse and want a full refund of $238.59.Desired Settlement: I would like to be refunded the entire amount my husband paid for the purse $238.59

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].I have also filed a complaint with the NC Attorney Generals Office and noted that I have filed a complaint with NY branch of Revdex.com and not received a response from Michael Kors Corporation.Sincerely,[redacted]

Review: They issued me a credit for full amount. The rules of using this credit make it near impossible to use. I made several selections according to their rules and conditions and still they could not fulfill my request. I cannot use a partial amount because I will forfeit any remaining amounts. I cannot use credit in a retail store where original purchase was made.Desired Settlement: I want a refund. If that is not possible then I want a store credit to be used how and when I want without so many limitations.

Review: I purchased two purses from Michael Kors at [redacted] on Jan. **, 2016. One purse I was told was a final sale and I could not exchange or return it. I questioned returning the more expensive purse and I was told that I could return it.. I attempted to return the purse t National Harbor and was told I could only get a merchandise credit. I did not return the purse but filed a complaint 0n 2-* 16 case number [redacted]. I was advised I would be contacted in 3-5 business days.On 2-**-16 I called back and was advised my complaint would be referred again. On 2-**-16 I sent an email regarding no response. I got an email back with an apology and was again advised that I would get a response within 2-5 business days. As of today. I have not been contacted from Michael Kors. I was advised I could get a refund not a merchandise creditDesired Settlement: refund of $169.00 + tax for msileading or incorrect information.

Business

Response:

Please be advised we are currently looking into this matter. The customer will be contacted directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I received my refund. Thanks for your help.

Review: I ordered item a purse online from this co on Dec ** order #Transaction No.: [redacted] Serial ID([redacted]): , this billing info came from pop on ltd, and have not received merchandise. This was for Christmas. I replied to the e-mails from pop on2 times, no reply, and have e-mailed Michael Kors site 2 times with no reply. I was also charged a 2.50 charge on my visa for foreign country transaction, which they removed. This was a purse and sun glass combo for 62 plus changeDesired Settlement: Never again will we order from them!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I received merchandise today 1-*-2016

Review: I bought a MK bag in February through [redacted]. It has not been a year and is falling apart. the leather is wearing out the handles are ripping. I have tried to contact them many times in their NY office no one answers. I e-mailed them three times. They respond and say they will have someone take care of this matter and nothing has been done. I am very upset at this matter. The bag was 359 plus tax. I think I deserve some kind of response or credit at this point.Desired Settlement: I can have it credit back to my [redacted] account or they replace my bag.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: I reached out to Michael Kors back in June 2015 reguarding my Hamilton hand bag and resulted with no phone call back for guidance nor help until I had to make a complaint and when I did I a Randall D[redacted] called me back he works in the warehouse department we spoke and he agreed on sending me another pocketbook in the mail so I excepted the offer. As it got delivered it came with a defected lock so I phoned in to ask them if they can send me one in replace for the other one they said ok so over all I ended up sending the whole bag back. We agreed on Randall emailing me a gift card so I can go to a local store and purchase a pocketbook of my choice so I did go to the outlet store in [redacted] and saw the same Hamilton I returned in vanilla in brown so I spoke to staff concerning the defects and they told me the bag would not do that slouge over etc . So here I sit with the brown Hamilton bag and it is defected slouches closed is unusable and the there's defected leather on the handles the bag was purchased in June and used one time I reached out to numerous mk staff members and they took messages to send out to Randell and he has not got back to me they said it would only take 24 to 48 hrs I'm very unhappy that this issue that wasn't soposto happened happened again I'm asking for some sort of help guidance in resolving this matter once in for all properlyDesired Settlement: I would like a replacement pocketbook with no defectes

Business

Response:

Please be advised, we received correspondence in regards to [redacted] claim on 8/**. [redacted] was contacted by Randal D., our corporate Consumer Support Coordinator on 8/** where she was asked to forward detailed photos of her handbag. After her photos were reviewed by our Quality Assurance team we made the determination her hand displayed signs of normal wear and tear. On 8/[redacted] was contacted by Randal, where he then explained to her that her item was not deemed defective and why. Prior to the this claim we have made two courtesy exceptions for [redacted] for merchandise that was not deemed defective. We will uphold our determination on this claim. For additional information on our warranty process, please visit [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved im

I spoke to Randall D[redacted] from Michael Kors we did not come to any resolution. They are insisting there's nothing wrong with my pocketbook material that it is soposto slouch over completely. He said there's nothing that they can do for me I also told him I was not a happy customer and he really did not care how I felt he told to to purchase another style handbag so it won't happen again

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised, we received correspondence in regards to [redacted] claim on 8/**. [redacted] was contacted by Randal D., our corporate Consumer Support Coordinator on 8/** where she was asked to forward detailed photos of her handbag. After her photos were reviewed by our Quality Assurance team we made the determination her hand displayed signs of normal wear and tear. On 8/[redacted] was contacted by Randal, where he then explained to her that her item was not deemed defective and why. Prior to the this claim we have made two courtesy exceptions for [redacted] for merchandise that was not deemed defective. We will uphold our determination on this claim. For additional information on our warranty process, please visit michaelkors.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The busniess thinks that my handbag is normal wear and I do not agree my bag is in brand new condition and is a 4 months old not years . Michael Kors made one exchange with a purse of my choice and upon delivery the lock was damaged and scratched so I than contacted Randell d and he did an exchange with a gift card it was all reguarding one item also I spoke to management at the jersey gardens outlet store upon using my gift card to discuss the item I was going to purchase and they said the Hamilton purse that I decided to purchase was not going to slouch and bend fully over so I purchased that item and left the store only to run into the same issue with the defected material the whole bag bends and slouches to a close position and I'm not happy about this situation Randall d will not do an exchange to accommodate me as being a value customer with Michael Kors not to mention it took me 2 months to get a hold of Michael Kors because they were switching phone serves so I had to make a state complaint with my first exchange just to get a call back. I'm extremely unhappy with this item

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: After nearly a month of grief, I was told that my order would be free due to all of my troubles. The package I ordered initially was due to be overnighted and never left the warehouse for at least 7 days during which time I was never contacted. It took 2 weeks for a package to arrive at its destination. Since I was initially refunded and told the item would be free for my troubles, I have been re-charged twice for the same item, the latest charge processed on the [redacted] of March.Desired Settlement: I want my refund, which I was just told has been processed and I want Michael Kors and [redacted]to leave me and my account alone. The order was made mid February and it is now the end of March and I am still dealing with this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April **, 2012 I decided that I did not like the merchandise that I had purchased in the amount of $241.68 and requested a refund. I was told by the sales person that Michael Kors only issues store credits. I was find with that so I just took that was going to use it later. Needless to say I forgot about it and decided to use it since I called the store and they stated that I had six years to use it. I went into the Michael Kors outlet and tried to use my credit and was told that I should have received a letter in the mail asking for me to send in the original receipt so that my credit could be reissued on a gift card. Apparently they changed systems. So the sales person at the outlet gave me the instructions on what I should do. So I mailed out the original receipt with the letter certified and return receipt on December **, 2015 and according to the [redacted] it was received on December **, 2015. They did not send back my return receipt. It has been over a month and I have not heard anything about my credit and when I try to contact customer service the phone just rings.Desired Settlement: I just would like to received my gift card store credit in the amount of $241.68.

Business

Response:

*Please be advised we are currently looking into this matter, and will contact the customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and will await a response from Michael Kors. I have attached the documentation that I sent to then in December.

Sincerely,

Review: I purchased a Michael Kors coat in November of 2014. The zipper broke in January 2015, so I shipped the coat to the Michael Kors quality assurance facility (they received the coat on February [redacted]), per their instructions. I have not received the repaired coat (now 10 months laters), and after dozens of phone calls/emails with consultants and supervisors, I have been unable to retain a resolution. Consultants and supervisors have promised to return phone calls, but never have. When I do get someone on the phone,they are unfamiliar with my situation and are often unable or unauthorized to help. When I do call back and wait on hold, I could be put in contact with someone in [redacted] OR [redacted] (either call center), making it impossible to follow up with someone to whom I have previously spoken.Desired Settlement: I would like a replacement jacket of the exact same coat, without any out-of-pocket expense OR my $139.95 back (NOT Michael Kors gift card). $139.95 is not enough to pay for a new coat thru Michael Kors so I would like to put it toward a new coat elsewhere.

Business

Response:

Good afternoon, This is in reference to Case number [redacted]. This is to inform you this customers issue was addressed and taken care of on 11/**/15. A new coat was purchased for [redacted] in order to replace her previous one. This case is closed. Best Regards, Cynthia S[redacted] Sr. Consumer Support Coordinator MICHAEL K[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Michael Kors Wool Coat from [redacted] on September [redacted]. On October [redacted], it was finally cold enough to wear it. The coat transferred dye all over my Leather Car Seat. I used everything under the sun to try to get it out without any success. Finally someone suggested Lacquer Thinner. I was able to get the dye spots lighter but they are still visible. The dye is all over both the upper and lower seats. My car is a leased vehicle so I am responsible for any damage. Even it it wasn't a leased vehicle, I have only had the car for one year and shouldn't have to have a permanently damaged seat. The seat costs approximately $3,500 to repair.

I contacted Michael Kors customer service immediately and sent pictures and other information as requested. Since then I have exchanged several e-mails with them and made several phone calls to them to try to get this resolved. I have received the same e-mail responses on multiple occasions even though I addressed the e-mails with a phone call.

I have been getting the run around from them with no resolution in sight. They tell me they need the coat to determine if it is under warranty. I could care less - [redacted] is going to take the coat back whenever I return it. I can't send them my Leather Car Seat! I spoke to them about this. After that conversation, I received an e-mail that the warranty department determined that the marks on the seat looked like pen marks and was not from my coat. I promptly contacted them and asked them if I attached pens to myself or decided to write all over my seat. The warranty supervisor that I spoke with said that definitely did not make sense and that I should give them 3-5 days to respond. They were supposed to turn the matter over to the production department for the final determination. That was on 11/**/15. I contacted them on 11/**/15 and the Supervisor Marcos ensured me he would reach out to the production department to find out a timeframe and would call or e-mail me back that day. Well, it is 12/*/15 and I have not heard back from him. I sent a nasty e-mail to them on 12/*/15 after receiving the second e-mail telling me to send my product back. They responded 12/*/15 assuring me that a supervisor would contact me that day or today. Surprise, surprise - no phone call.

I even asked a Michael Kors Store Manager if she had any avenues to help me. She contacted customer service herself and couldn't get a response.

I am so disgusted with the non-customer service I received and being given the run around for so long. All they do is keep sending the same recycled e-mails. They must know their product is inferior and they do not want to own up to it and take responsibility.

I have all of my e-mail correspondence if needed.Desired Settlement: I would like the $3,500 it will cost to replace my Leather Car Seat, for my leased vehicle, that was ruined by the Michael Kors Coat that I wore one time. The dye will not come out.

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because. The business NEVER contacted me in regards to the claim BUT I was able to find a supervisor to work with. I am waiting for a response and expect one this week. This issue is NOT yet resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]