Michael Kors

Review: On July *, 2014 I visited Michael Kors at the [redacted]. Upon entry, we were told that the store only accepted cash as their debit/credit machines were down. With only a mindset to browse, I was happy to have found a dress and had enough cash to purchase it. The dress included a leather belt but to my luck, the representative forgot to include it when wrapping the dress. Only realizing that the belt was missing upon returning home, I called the store back and was told that the only thing they could do was to put the belt on hold until I could return.The first representative must not have realized that some people travelled far to visit the outlets and assumed I could pick up the belt the next day. After learning that I lived an hour's drive away, she made me feel like she was "doing me a favour" by leaving the belt on hold until I had the time to travel back. "The belt is yours, we'll hold it for you for as long as you want" was the comment she made to me in her condescending tone which I would never forget. Having some retail experience, I knew that stores would often ship clothing to sister locations, whether for internal reasons or under the requests of customers. I asked if this was an option and was told that such option did not exist. Never acknowledging that it was the store's mistake, the call ended with me feeling cheated and hoped to then ask my husband to drive me to the outlet the following weekend.After thinking about my first experience, I was more convinced that this DID NOT MAKE SENSE. Learning that I would not be able to visit the store the following weekend, I made a second call. The second representative was much more re-assuring, acknowledged that it was the store's error and that she would try to rectify it. She then mentioned that the store DID SHIP TO OTHER LOCATIONS but she preferred that I called back when her [redacted] was on duty to override the shipping charges to be paid by the store rather than myself. More hopeful, I waited for the right times provided by the representative to call back when the [redacted] was on duty.My third call was July **, 2014. Reached the [redacted] who turned my hopes upside down. Firstly, she did not sound confident that the belt was even still in the store and it was only that I insisted to wait on the phone for her to search that she finally located it. Secondly, I was then informed that such SHIPPING SERVICE DID NOT EXIST and the verbiage used was more in line with the first representative - that the only thing they could do was hold the belt until I could make my way back. More frustrated than ever, I made it clear to her that it was an error made by the store and this so-called "shipping service" was not what I was asking for. I wanted a solution - ship the [redacted] belt to a sister location and I will go out of my way to pick it up! Apologizing and offering proper training to her employees did not solve my problem (that might be something that I would want to hear AFTER I got the belt). Taking down my phone number and address, the [redacted] then offered to check with her "head office" to obtain approval to fulfill my shipping request. Finally, after ten minutes of frustration, the [redacted] had revealed that there actually might be a solution. Probing more about this "shipping service", the one to five business days window would require a signature upon receipt and the [redacted] could not understand why I insisted the belt to be shipped to a store rather than my home. Because I am part of the working population and won't be able to wait one to five business days at home to sign for the belt maybe? Regardless, this option was still not yet confirmed as she offered to call back during her next shift, Thursday July **, to provide me with an answer on whether this request was "approved by head office". Further testing my patience, I have decided to wait until hearing back from this [redacted] with my "solution" as my interactions with the past threeDesired Settlement: DesiredSettlementID: Other (requires explanation)

I just want the belt to be shipped to a closer Michael Kors location.

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I'm not sure if the business has contacted because of this complain ID or whether in response to my email to them. I did not receive a solution from the store and decided to drive back to pick up the belt myself. When in the store, the [redacted] still offered no solution, nor apologies, which led me to request the [redacted]'s contact. She only provided me a name and a 1-888 number saying that if I call them customer service will direct me to her [redacted].

I responded to the email from Michael Kors and did just that, requesting to be connected to the [redacted] on July **. To date, I have not heard form the [redacted] or anybody else from Michael Kors.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,