Michael Kors

Review: I was given a defective product as a gift in December 2012. I contacted Michael Kors Consumer support starting August *, 2013 to get a replacement handbag because they have a 1yr. warranty on their handbags. It has been over 2 months and the issue has yet to be remedied. I sent my handbag to MK Consumer Support on September **, 2013 after countless e-mails explaining the issue and having to prove that the bag was still under the 1yr. warranty with the proof of purchase. They offered to credit me the full price of the bag $278 because they are unable to repair the bag and it is no longer being produced. The bag that is most similar is $298 and consumer support said that they could increase my credit by $30 so I accepted that and gave them the style number of the new bag that I had chosen. It has been over 2 weeks since I have given them that style number and I had received no response. After 3 additional e-mails and a phone call (which always goes to voicemail) I received a response letting me know that the handbag that I had chosen is no longer available although the website still shows that it is in fact in-stock. Desired Settlement: I would to be given the replacement handbag that is most similar to my original bag sent to me. It is the Michael Michael Kors Medium Jet Set Multifunction Saffiano Tote in Vanilla, style # 30S3GTVT6L.

Review: Let me begin this by saying that this has been the worst retail experience that I have ever had to deal with. On Friday, 11/**/15 I went into the store on [redacted]. I was assisted by an employee by the name of Jordan and he assisted me with picking out a purse and watch for my wife for Christmas. After picking the two items, Jordan proceeded to ring me up. Before completing the purchase I confirmed with Jordan on what the return policy was, to which he responded that it was 30 days which I felt was odd because typically during Xmas time this is extended. I thought this would still be fine because if my wife did not like it we could return it soon after Xmas. Lastly before completing the purchase I confirmed with Jordan that she could return for a full refund or exchange and he responded that yes that would be possible. After leaving the store I saw on the receipt that items could be returned up until 1/**/16. My wife did not like the items that I chose for her so she returned to the store on 1/*/16 to get a full refund. After presenting the items and the receipt to the employees they began fumbling around and first told her they would need the card that was used to pay for the item, which I had given to my wife. After reading through the receipt the employee then told my wife that it stated on the back that they would not return items that were on sale. This was extremely aggravating for me after what I had been told by the employee when I made the initial purchase. After this I returned to the store on 1/**/16 and I requested to speak with a manager regarding the issue. An employee grabbed the manager, which happened to be the same employee, Jordan that assisted me with the original transaction. I told him the issue and asked him why he did not know the return policy and told me something completely wrong at the time of purchase, to which he responded "I was new at the time". I asked to speak to a higher manager and he stated he could not give me their information due to privacy laws, but said I could call the store and speak with her the following day. The next day on 1/**/16 I spoke with Tiffany who seemed to not be the store manager because after explaining my case to her she said that she would contact the manager who was out for the week and see if any exception could be made. She told me she would contact me the following Tuesday 1/**/16 with an update. I never received a call and I called her the following Tuesday 2/**/16 and at that point she said she hadn't heard back yet from the manager. She finally called me back later that same day and told me the manager would not allow a return but would allow an exchange which is not what I want. I told Tiffany that I wanted the managers name and contact info to speak directly to them and again she stated that she could not give that out due to privacy laws but she would have the manager call me back. It has now been 17 days and I have heard nothing back. I figured that I would never hear back so I contacted the customer service number I found online at ###-###-#### and spoke with a phone rep, named Henny on 2/**/16. The phone rep stated that he could file a formal complaint and I should be hearing back from a manager within 3-5 business days. After that he suggested that I call back the same number another day and speak with a manager because they may be able to assist me better. I called back on 2/**/16 and spoke with the supervisor, Walkiria and she said that she was limited on what she could do because they typically could only assist with online purchases but that she would flag the complaint that Henny had submitted to let the manager know that it needed immediate attention. It has now been 10 business days and again I have not heard anything at all, I called the same ###-###-#### phone number today and again spoke with Walkiria. She stated that there was not much she could do at this point and initially told me "maybe I should call the store to request the contact information for a district manager." I let her know that was I had attempted to do in the beginning but they would not give me that information. Lastly Walkiria recommended that I google the number for corporate because for some reason she did not have this information and attempt to call them. This whole experience has been nothing less than a nightmare and all I wish to do is just get a refund for the item I purchased. The total purchase was for $691.64 and I have never had any issue like this was previous Michael Kors items. I hope that some resolution can come from this and hopefully I can speak with a real manager at Michalel Kors for once.Desired Settlement: All that I want is a full refund for the items I purchased, items have not been touched or used and are still in the original box and bag from the purchase.

Business

Response:

Please be advised we are currently looking into this matter. The customer will be contacted directly.

Review: SOOO UPSET WITH MK!! I purchased the MK Plate Jelly in silver metallic PVC style number 40S5PLFA1Q from [redacted]'s in about April, this summer I've purchased about 10 pair of MK sandals and flip flops along with jewelry, handbags and gifts for friends. Never had a problem with the merchandise until now. The sandals noted above are seriously pealing...almost clear!! I called the MK consumer line, spoke to a rep that sent me an email of what to send in including pictures. I took the pictures sent the necessary information except the receipt....that I don't have. I purchased them on my [redacted] that someone used to make an unauthorized purchase so they sent me a new card, however I no longer have access to the old statements nor do I have time to call to try to figure out how to get it and then send to MK before vacation. I did take a picture of the return label [redacted]'s puts every item at time of purchase which serves as a receipt for people with [redacted] cards and without....it links the purchase directly to my [redacted] card. I tried to return them to [redacted], but the size 8 is always out due to people probably returning for the same reason. The MK consumer people are saying they have to verify it was purchased....honesty if I stole it I would just go STEAL another pair. If you look at the reviews on [redacted] site for these shoes, everyone is complaining about the same pealing issue which makes them defective. I think it sucks that I pay this kinda money for sandals that are made so cheap then you have to jump through all these hoops to get it fixed. I really should just go to old navy and get their flip flops that are made to get me at least through the summer. I am in the process of loading all of my MK shoes, jewelry and handbags into my car to go back to [redacted], they have a great return policy.Desired Settlement: Replacement,exchange....refund. Something that acknowledges the problem and me as a paying customer.

Business

Response:

Please be advised we have reached out to [redacted] on 8/* and offered to allow an exception to our policy. The customer may return the sandals to our offices and in return we will send her a $40 Michael Kors virtual gift card as reimbursement. The consumer accepted our offer.

Review: I bought a bag from Michael Kors store in [redacted] mall in [redacted] (Store [redacted] on 7/**/2014 (Tran: # [redacted]) for my sister's birthday gift. She wanted to exchange the purse for a smaller bag, so on 7/**/2014 we went to exchange the purse. Found a purse which was lot less then what I had paid for the purse being exchanged. [redacted] of the store said we can not give you a price difference in a form of cash because the bag originally bought was a final sale item. I argue that there were no sign of sale nor sign saying final sale items, and also the salesperson [redacted] did not mention that this item is a final sale item and you will not receive cash refund if decided to refund. The sales receipt does not say it is a final sale item. I also argue regarding the signs to the [redacted] and his answer was that "we're high end store and we do not post such signs."Desired Settlement: We would like full refund of $252.20 (Receipt# [redacted]) for the bag.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: On May [redacted] about 8:30 PM I made placed an on line order a combinmation hand trio which was the "Value spree 10" set which included 2 handbags and a chain braclet, model #2H-2735 for my wife for mother's day.I submitted my information and at the end the statement read that a confirmation email would be sent. On Friday the money was taken out of my account but I have not received any response to the several emails that I have sent requesting confirmation or updates on my order.I would like either my order sent or a prompt refund of my money 158.00Desired Settlement: either send my order or refund my money!!

Review: I contacted customer service on 2/*/16 in regards to a tote bag that was given to me last year for Valentine's Day. They asked me for the 4 digit code which I gave. They asked for a receipt but how am I suppose to go back to a person I'm not even with any longer and asked them for proof of purchase!?!?! The bag is authentic and it was purchase from one of your authorized retailers. The seam on the tote bag is coming apart I don't want my money all I want is a new bag. They claim it's out of the warranty because of the date on the tag inside the bag. I don't know when this person brought it all I now is I was gifted the tote last year. How embarrassing is it to go back to a person you no longer keep in contact with and say hey I'm calling you to see if you have a receipt for that bag you gave me on Valentines day l!??? C'mon really what kind of customer Service is that?!!!!! I have so many bags, wallets, watches and sunglasses from this company!!! It's not a cheap bag all

I want is a new bag. With this service it's just gonna make me think twice about spending my money or having anyone else purchase from here. I asked for a supervisor and I'm still waiting for the call.Desired Settlement: ALL I WANT IS A NEW TOTE BAG B-1307 brown monogram color with gold.

Business

Response:

Our handbags are covered by a one year limited warranty on manufacturing defects. As per our company policy, all customers must provide some proof of purchase. When this isn’t available we must base the warranty on the inner tag. Based on the information provided by [redacted], the handbag is out of warranty by two years. Should [redacted] wish to have the handbag repaired, we would be glad to provide her with information to our repair facility where she can have the handbag repaired at her expense.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Please close this is a waste of time. I will NEVER SHOP AT MICHAEL KORS AGAIN.

Review: I tried contacting mk corprate office in ny numrous times since I purchased my hamilton vanilla handbag back in april 14,I finally spoke to a representative back in november reguarding my defected handbag and she told me she would send me an email so I can download the paperwork to mail the pockebook in to be looked at. I never recieved anything when calling the ny corprate office all you get is the customer reps for the pocketbook division are busy at the moment and the recording tells you to call back and hangs up on you.I am a great customer and have a few mk things but this pocketbook is by far the most defected item I own and at that was 300 dollars the pocketbook slouches down and the tan parts handles are faiding into a white color .This company does not stand by there customers and they are not helpful. Customer reps lie never follow up with what they tell you .They are also are very rude and argumentitave when bringing up an issue with your product. I give up with long wait times recordings that hang up on you and when do connect to someone within another department they are not helpful and downright rude.please I would hope someone can help with this ongoing isuue.Desired Settlement: I would like an exchange for the same style pocketbook of my choice

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: The reason for the complaint is that I had originally placed with Michael Kors website at www.michaelkors.com on 11/*/14. I used my debit/credit card originally; the order processed and then rejected, processed and then rejected. So I called Michael Kors at ###-###-#### have spoken to several representatives (who by the way, have been extremely nice) getting several different explanations; varying from they would look into this and find out what happened because this has never happened before, to their website had been having system issues/glitches (which had me more concerned). I called back on 11/*/14 only to find out that my order had rejected, but that my $430.80 would be on a authorization hold for the next 3-5 days; even though my order rejected. I was also told that they do not accept debit/credit cards and would need a credit card in order to place a new order. So I placed another order using a credit card on 11/*/14 and was advised that they do not process any orders on the weekend, but assured me my order would be processed on[redacted], November**, 2014 and ship out on[redacted], November**, 2014. What do you know, today is[redacted], November**, 2014 and my order is still stuck in process and no one at Michael Kors could give me an answer, but offered to refund my $25.00 next-day delivery charges once my order does ship. What is mind boggling to me is that no one has looked into my order and give me a valid reason why my order is taking so long. I am very frustrated and cannot get any answers from any of the representatives or supervisors. My complaint is that if an order rejects it should not take 3-5 business days for me to receive my money back on my bank card and they are falsely advertising that orders received at their fulfillment center before [redacted] should ship that same day; orders received after [redacted] should ship the next Business Day. I have spoken to six representative’s: [redacted] and [redacted] in a matter of a six day time span trying to get an address or fax # in order to put my complaint in writing and every representative told me they would take my complaint over the phone, but did not have an address or fax# for me to file a formal complaint. Tragic. I am sure this is not what Michael Kors himself would like if he knew how his website/orders/customers were being handled.Desired Settlement: For all of the hassle I should get some kind of credit or gift card for being given false information. I decided to order online for convenience, but ultimately it was a massive inconvenience. I hope Mr. Kors makes this right.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order #[redacted] (2 pairs of boots) which was returned to Michael Kors. On December **, 2015 Michael Kors sent an email confirmation containing receipt information for two separate returns each in the amount of $95.81. On December **, 2015 my credit card was issued a refund for only one return in the amount of $95.81. I have contacted Michael Kors customer service numerous times since then with no resolution. They have not issued the second refund I am owed in the amount of $95.81. I spoke with a supervisor named Ruben on 12/**/15 (he had me 3 way a call with my credit card company to confirm that only 1 refund was credited) who assured me this issue would be escalated and the refund would be issued. I called again on 1/*/16 after no refund posting to my credit card, spoke with Alexandria who forwarded the request to a manager named Angela. She assured me the refund would be issued. I placed another call on 1/**/16, spoke with Francisco, again with no resolution. As of today 2/*/16 I am still owed a refund in the amount of $95.81.Desired Settlement: I would like a full refund for the amount that is owed of $95.81.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We have identified an issue where our refunds were rejected by the processing banks. We have initiated a refund check which the customer should receive within 10-14 days. We sincerely apologies for the inconvenience and delayed response.

Review: I purchased a pair of Michael Kors boots at [redacted]. They were worn exactly twice when the MK padlock fell off...obviously defective or poor quality. After taking the boots to a local shoe repair establishment, I was told they could not repair them. So March, [redacted] 2015, I contacted MK customer service who told me to ship them back to them for repair. They never suggested attempting to return them to [redacted]. I was later told that the boots could not be repaired and they would send me a MK giftcard for the price of the boots which I could use either at a MK store or at MK.com. This did not make me happy since we do not have a MK store locally and I would have to put additional money with the card in order to buy comparable boots on the MK.com site. At this point I contacted MK customer service on several occasions and escalated to [redacted] I simply wanted a check for the price of the boots plus the sales tax plus the expense of shipping the boots to them...instead of a gift card. We discussed my situation a few times and she was going to look into the possibility of getting the boots back and returning them to me. However, it is my understanding that the boots have probably been destroyed and I have been unable to reach her on multiple occasions I have called her in the past 10 days. I am very frustrated with this situation and will NEVER EVER buy another Michael Kors product. I use to think the name meant quality and that the company would back their products. I would like to settle this situation since it has been 2 months of nonsense.Desired Settlement: I have requested a check to cover the cost of the boots $170.00, sales tax $13.81, and postage expense $12.25, totaling $196.06. If this is not possible, I would settle for the return of the defective boots. [redacted] in Poughkeepsie has stated they will give me store credit for the price of the boots if I return them with the box they came in. I am not sure they will stand by this as it was a conversation over the phone. These MK boots have cost me so much money, time, and aggravation!

Business

Response:

Please be advised our warranty as posted online at [redacted] "Subject to applicable conditions and exclusions, footwear is protected against defects in materials and/or workmanship. If you feel the shoes or apparel purchased have a manufacturer's defect, please return the item to the place of purchase." Purchases made at off-priced retailers, including [redacted] are not covered under our warranty. As a good will gesture, disregarding the place or purchase, we accepted the boots under our warranty for consideration. Our offer for all warranty is to repair or offer similar replacement. This this consumer's case we can neither repair the boots or offer similar replacement, therefor we offered reimbursement in the form of a gift card for the price paid on 4/*/15. We do not cover taxes or any other charges incurred by the consumer. We continue to uphold our offer of a $170 Michael Kors gift card which can be redeemed at a ny Michael Kors lifestyle, outlet, or collection store, or online at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same solution to the issue as I had received from the MK Customer Service Department. It is not acceptable in my case. In all my communications through email with the Customer Service Dept. no one ever suggested I return the boots to the store. After being told to ship the boots back to MK and doing so and then having them offer up the MK gift card, I asked for the boots to be returned to me. The [redacted] store has offered to accept the boots for return as long as they are in their original box. I could never get a straight answer from the MK [redacted] as to whether or not they were willing to return the boots to me. At that point she would not accept calls from me. I would still either like a check for the cost of the defective boots (including the tax) and the shipping expense. Or as another less desirable option, I would the boots returned to me in the original box which they were sent in. These MK boots have cost me so much money, time and aggravation that I believe I am justified in receiving a decent resolution to this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Review: I PURCHASED A BAG IN FEBRUARY 2013. I CALLED MICHEAL KORS CUSTOMER SERVICE AND WAS TOLD THEY COULD NOT HELP ME CAUSE THE BAG WAS MADE IN 2011. HOW WOULD I AS A CONSUMER KNOW WHEN THIS BAG WAS MADE. WHEN I PURCHASED THIS BAG IT WAS 2013. THIS BAG HAD BEEN SITTING ON THE SHELF FOR TWO YEARS AND NOW IM DEALING WITH THE AFTERMATH OF AN OLD BAG. WHEN I PURCHASED THE BAG I DIDN'T KNOW THAT I WAS PURCHASING A 2011 HAND BAG. THE PRICE FOR THIS BAG IS 328.00 I ONLY HAD IT FOR 6 MONTHS AND ITS COMING APART AT THE SEAMS. THEY HAVE A YEAR WARRANTY BUT ONLY IF YOUR LUCKY TO GET A BAG THAT WAS MADE IN 2013 OR 2013. THIS IS UNFAIR TO THE CONSUMER.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Michael Kors signature iPad case and the case lining started to tear away. In December 2014, I contacted the company via Mchael Kors' website, received a message stating that I would get a response in 48 hours, but no one contacted me. In February 2015, I sent a certified letter, with pictures of my deteriorated iPad. The letter was received on February **, 2015. It is May [redacted] and no one has responded to my letter. All I wanted was either a replacement or a refund.Desired Settlement: At first, I wanted either a replacement or a refund. Now I just want my money back and sn apology for the lack of communication.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We’ve attempted to contact this customer ([redacted]) on Friday (6/**/15) at 3.54pm but without any success. We were able to leave a voicemail for the customer to call us directly and speak to a gentleman called [redacted] is aware of the issue and has been advised to assist the customer reach a resolution. My office only received the Revdex.com letter on Friday (6/**/15), hence the lag time from when you sent the letter on ** June to when we were able to contact the customer. If you have any further questions please do not hesitate to contact me. [redacted] MICHAEL KORS [redacted]

Review: hello to whom this may concern about a month ago I purchased a micheal kors bedford large bowling satchel in color black when I recieved it was damage the handle was broken and there was a tear in the purse I sent it back and they sent it back to us we once again sent it back and they sent it back we also took the puse into the store and still couls not get a exchange finally we called some nuber and got a run around we sent the purse to be repaired and have not heard and thing back how ever we are out of the money and purse all we wanted was a replacement and got nothing were out of $398.00 and a leather handbag this why tis is being filed we want a replacement bag thats all were asking for we sent in the recept and still nothingDesired Settlement: we want a replacement handbag

Consumer

Response:

At this time, I have not been contacted by MICHEAL KORS regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted] We are looking for the bag the customer sent in for repair. Since the customer does not have any tracking information to confirm it has been received by us, we are searching through every bag that we have received within the last month. We will be in touch with both you and [redacted] with the outcome.

Regards

Business

Response:

Spoke to [redacted] who was very pleasant with me from the beginning. I allowed her to vent and attained all of the information surrounding her handbag and shipping.

It turns out, her handbag is one of those missing packages from the beginning of July. I was able to get information from her regarding her handbag and model and confirmed with the DC that the item was not one with missing information.

She explained her niece suffers from schizophrenia and is the reason behind the escalation, along with the fact that she was frustrated after dealing with Nordstrom’s online services and getting nowhere, and then never hearing from us. I explained that do to unforeseen issues with shipping we were unable to locate her package and offered her our apologies and cleared that under normal circumstances our team reaches out to our customers to follow up after inspection has been completed. I told her that based on her statements regarding the handbag, that we would not have been able to repair it and would have offered her a replacement. I offered her the credit value for the Bedford Bowling Satchel, and clarified that I would not be able to offer her the same item, because we no longer had it in stock.

I was able to find the replacement handbag she selected in one of our stores (store [redacted]) and offered to pull it for her. I offered her the wallet because we had it in the closet and she had a remaining balance from her credit.

Currently the item is being shipped, along with a wallet I found in the closet to match her handbag. She should receive both packages Thursday by the end of the day.

Tracking number for the handbag is [redacted] and the wallet that is shipping from here is[redacted]

I left her extremely content and offering her apologies for reaching out to the Revdex.com. She stated that she was just frustrated with all that happened and was fed up. She stated that she would be going online to retract her statements and close out the case.

Best Regards,

Consumer

Response:

I except business response spoke to [redacted] very nice lady and case can be closed very satisfied thank you again [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a purse for my wife on 12/**/15 at the Michael Kors Outlet Store in Aurora, IL and was never made aware of the store policy of "no refunds". I am a male who has never shopped at this store before and was buying a gift. I would have never made this purchase had I known that there was a no refund policy. I tried to return the item a few days after the purchase when I first found out about the policy. I then went ahead and gave it to my wife on Christmas, but she did not like the strap. My most recent attempt to return the item was on 12/**/15. I have never heard of a store having such a policy on regular merchandise. This policy is especially bad around the holidays when people are buying gifts for others and not making a purchase for themselves.Desired Settlement: I would like a refund for the unused merchandise. My wife likes a purse at another store and a store credit is not something that she will use.

Review: After purchasing a $248.00 handbag that was made of low quality fabric, I contacted the aforementioned

Company about the handbag and the following actions took placed:

A. The Salesperson was very helpful and replied to my first email

B. The instructions were sent on how to return the damaged handbag.

C. I followed all of the instructions and sent the bag back and ordered another bag.

D. The second bag was made of the same fabric and not to my satisfaction.

E. I tried to reach the company, to no avail.

F. I called from my personal cell phone (the company has coded) and the call did not go through.

G. I then called from a second number which was answered with no problem.

H. After getting through to a salesperson and explaining my position, he became very RUDE and Argumentative!

I told him that I did not call to argue, I told him I just wanted to let the company know that I retuned the second

handbag and that I wanted a full refund of $248.00 and ended the call.

LASTLY, my dealing with Michael Kors has been very disheartening and I will never purchased another handbag from this company. People, please be aware!!!Desired Settlement: A full refund of my money!!!

Review: I purchased a $300 Michael Kors handbag in [redacted], NY location over one year ago (approximately 1 1/2 years ago). I do not have the receipt, but I did send photos to Michael Kors' customer service department, showing the tags on the inside of the bag, as requested. The handbag is made of leather, which has worn out in several places. It wore out in places where it should not have worn out with normal use (not on the bottom of the bag where you would place it down, for example). I provided them with photos of the damage as well. I asked that they either provide me with a credit toward a new bag, replace the bag, or repair it free of charge. The only thing they offered over a series of emails to customer service was for me to mail the bag to their authorized repair dealer and have it repaired, both at my expense. I don't think such an expensive bag should wear out with normal use , even if it is out of warranty. They can see by the style of the bag that it is not more than a couple of years old and in fact I purchased it at Bloomingdale's less than two years ago. They should stand behind their product. I have never had a bag wear out this way before - I feel the product is defective, or that inferior leather was used, despite the high price.Desired Settlement: A replacement bag, or at least a credit toward a new bag. In the alternative, repair the bag free of charge.

Review: I purchased a Multifold Navy Wallet on 06/**/2014. The wallet broke a month later (approximately 07/**/2014) on the coin purse lining, leaking change in between the leather and deeming it useless, therefore I called the Michael Kors' corporate office about the problem. They stated the only way to resolve my problem and have the wallet replaced or repaired was to send it to them for repair and they would contact me two weeks after they received it to update me. I sent my wallet through FedEx on 07/**/2014 and it was received at [redacted] on 07/**/2014. Today, 08/**/2014, I called Michael Kors' corporate office for an update on my wallet and they had no update. They were unable to give me an answer on the status of my wallet and whether it will be repaired or replaced. This is a severe inconvenience considering I have not had my wallet longer than I have had it. The product they had given me was defective and I was not given an update on the status of my repair/replacement in a reasonable amount of time, as promised.Desired Settlement: I would like to receive a replacement of the wallet I bought, the same style and color. Considering the consumer support was unsatisfactory, a refund or complimentary service would be greatly appreciated due to my inconvenience. It has been two months since the wallet has broken and within that time, Michael Kors has had my wallet for an entire month without an update on the status of my repaired/replacement wallet.

Review: To Whom It May Concern:

I purchased the gold jet set bracelet (item ID # MKJ1046710) on 6/**/14 at store [redacted]. I recently brought it back to the store because it was turning colors. The only thing the [redacted] could offer me was an exchange, due to the fact it was past 30 days. I was a little hesistant to go through with the exchange, because I was afraid the same thing would happen again. I was right!!! We swapped the bracelet out in which the [redacted] wrote a note on the original receipt that if it happened again, she would exchange it again. This really concerned me, because the [redacted] mentioned that people have brought in issues with the rose gold jewelry, not the gold (what kind information is that to disclose to a customer). After, I received the new bracelet, upon further inspection, I noticed the same issue with the new bracelet. I immediately brought it back to the store, in which the other [redacted] offered to exchange it again. Frustrated with the substandard quality of this luxury brand, I instead decided to contact customer service.

I sent an email to customer service and was told via email that I was not contacting the right customer service department. With the correct information, I contacted the correct customer service department via email on 8/**. After two days with no response, I decided to contact the customer service via telephone. Today, in the customer service department, I spoke with [redacted]. He informed me about a 3 point program and an $8.50 fee. Displeased with having to shell out any more money and the prospect of obtaining another defective piece of jewelry, I am seeking out help from the corporate office.

I am no longer interested in owning this bracelet, but everyone I speak to involved with Michael Kors wants to me to keep the product or exchange it for another. Now having owned two defective pieces in a very short time period, I do not have faith in the brand. I would like my money back. I understand that this is considered costume jewelry, but I expect Quality considering it has Michael Kors name on it.Desired Settlement: I would like my money back and NOT a store credit.

Review: I attempted to exchange a product that was purchased online and was told that all sale items are final sale. This was not stated on the item when ordered at anytime during the purchase process and was not stated on the sales receipt that accompanied the item. This information is buried on the website under their return policy. I don't believe this is customary practice as I have never experienced this before with other online retailers that frequently during the purchase process will remind you this is a"final sale" item. I spoke to the manager who refused my exchange.Desired Settlement: Make their return policy more transparent to consumer

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have not changed their deceptive consumer practice regarding on -line shopping and sale items. You have to open their policy to be informed regarding their no return, no exchange policy on sale items. Nowhere during the purchase process do they inform you that this is a "final sale" item. I do not believe this is standard practice as this is the first time I have ever experienced this. They offered to make a "one time only" special exception and let me exchange the item but I refused as I said I was more interested in them making their return policy more transparent to the consumer. Even the sales slip that accompanied the item did not say final sale. I informed them that I would not shop at Michael Kors any longer but if I wanted to purchase any of their items I would instead do it at a [redacted] or [redacted] where you can return sale items.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please

be advised we have passed on the consumer's feedback and request to change our return

policy onto the appropriate parties for consideration. We maintain our offer to

accommodate a return exception for the consumer if she chooses to accept.

Review: I have 18 pages of correspondence regarding my order between myself and your customer service department. I paid for overnight delivery. The given delivery date of Thursday, Feb. ** came and went and my friend had yet to receive the package. So, on the [redacted] of February, I called and was given some story about security needing to verify more information. When I asked to speak to "security" at that time, I was placed on hold to only be told that the persons in the department I needed to talk with didn't work on weekends so nothing could be done until Monday the [redacted] which meant that 7 days would already pass before product could be shipped. I requested to cancel the order and the rep said she was sorry and offered to refund all shipping charges and promised to overnight the package Monday. I accepted. Mind you, I had yet to be contacted about any issues with the order and 6 days had passed. I don't think I would have ever been contacted. Finally, on the [redacted] day, a package was said to have shipped. Then I got a delivery notice on Tuesday (the [redacted] day) for a package that was NOT there. I was told a lost parcel investigation would be launched. Needless to say, the package finally came 12 days late. Furthermore, today I was refunded fully. Being the honest consumer that I am, I informed you that the package was received and yet I was refunded. Your rep is only offering a 20% discount for my troubles.Desired Settlement: A written letter of apology that is not a form letter and also more than a 20% discount would be sufficient. With 18 pages of correspondence and nearly 2 weeks of time spent, I don't think 20% is adequate compensation. The reality is I could have bought the same item in a store and sent it normal delivery with the US Postal Service for 3 or 4 dollars and it would have arrived at least 1 week earlier and I wouldn't have had to email or call anyone. Clearly there is mass confusion in your customer service department as I got responses from a different person each time and was then fully refunded for a service provided. Michael Kors never reached out to me for information or with a concern about my order at any time unless I contacted you first. I went straight to the company with the intent of getting a top quality product and top quality service. I am sure the service has been horrendous. I hope that the item itself is of top quality.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,