Michael Kors

Review: About 7 months ago, I purchased a Michael Kors suit from [redacted]'s with a price tag of $695. I noticed that the fabric was almost see through in the pants, but proceeded to purchase the suit anyway. Over the course of these past 7 months, I have now had to take both the jacket and the pants in for several costly repairs at the tailor, totaling over $150 - the sleeve of the jacket has ripped and various seams of the pants have ripped and it is not because the size is too small. I deliberately go out of my way to drive 20+ miles to the best tailor and dry cleaner in the region rather than using some hole in the wall local shop. I take great care of all of my suits and have never had any such problem with my [redacted] or [redacted] suits. It has become clear over time that this suit was made poorly and with little care.Desired Settlement: I am seeking a refund of the cost of the suit, $695 + 6% VA Sales Tax so that I may purchase a new replacement suit as well as a refund of $150 for my tailoring costs spent on trying to remedy this problem. I am prepared to take the matter up in court if I am not able to get a satisfactory resolution from Michael Kors. The grand total I am seeking as a refund is $886.70. Thank you.

Review: I spoke to a [redacted] from the Corprate office name [redacted] in regards to my moms damaged handbag . We spoke on replacing it or getting it fixed so she approved it for me and told me to mail it in to New Jersey new meadowlands plaza . So I did on march * I recall . On march [redacted] they gave me a conformation email stating they received the item . And that they gave an approval of a 250 credit because the bag was unrepairable. I have been calling Michael Kors for two weeks now and it says all the reps are busy assisting other callers you can receive a call back . And also reaching out via email to [redacted] and I have recieved no response they told me in the last email that I recieved from them to pick a bag and email them the model number and I did only to get no response . I also left various messages on [redacted]'s voicemail she hasn't responded at all she's located in the Corprate office in [redacted].Desired Settlement: I would like for the company to give a higher refund for purchase due to this unprofessional matter and because of my moms defected bag which we are still up in the air with a final decision .

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I received an email back in March regarding an increase of the balance they are giving towards the replacement bag I have not received a phone call yet nor email regarding this issue I made complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi. I am complaining because of the way this company has treated me during a time of confusion. I have bought from this company from years. I bought another bag recently that was on sale, still for $250, from their website - which I have done multiple times before. I was extremely surprised to find that a few months ago Michael Kors changed their Sale Items to "Final Sale" items. This is not marked anywhere on the screens when you're purchasing and since I had been buying from them for a long time it never occurred to me to look at their policy. They don't have this FINAL SALE wording ANYWHERE on any of the sale screens or checkout screens which I find to be very deceitful. I spoke to several people on the phone, all which were unwilling to help, just said "Oh well". I also sent 3 emails to several different locations requesting some sort of resolution to this matter of wanting to return the color I bought and they didn't even have the decency to return my email with a response. They completely ignored it.Desired Settlement: I don't know an appropriate outcome and I'm not really looking for anything from the business other than to be treated with respect. I simply wanted to exchange the color I bought and they told me "No Refunds and No Exchanges" on the phone. And if that is their return policy, I get it and I will abide by it. However, you have to have that posted when you're checking out. Its almost like they didn't want anyone buying it to know, one of the people I spoke to, Mohammed even acknowledged that they don't have it listed anywhere on their site. I took screen shots i'm more then willing to send (that I also sent to the Michael Kors email) and I have all of my unanswered emails saved. I just think this is a really awful way to treat customers who are paying a lot of money for something from your store. My desired outcome would be an explanation from the company itself and justification. I've already used the purse because they were unwilling to help so I doubt they'd give me a refund. Maybe a store credit.

Business

Response:

Please be advised we have emailed the consumer at the email address provided on the complaint form. We will allow a courtesy exception and accommodate a return of the unused item with the tags and packaging. The customer has been instructed to return the product with the completed return form using the prepaid label provided in the original package.

Review: On Feb. **, 2015 I ordered a bag entitled "Jet Set Large Saffiano Leather Crossbody for cost of $161, including tax.When I received this bag it was anything but "large" as stated in your website description. It was very small. The invoice in the box instructed that if I wanted to return the item for a refund to use the enclosed label. There was no label included in the box. I had to call three times before finally receiving a return label. When I asked why it took 3 calls to accomplish, one rep said it's because customers rarely return purchases. I returned the bag on March *, 2015.When I called today, 10 days after sending the bag back via the [redacted] label you provided, I was told that it just arrived. [redacted] does not have a 10 day delivery window. It has overnight, one day or two day delivery options.When I asked when I could expect a credit, I was told two or three weeks. I am shocked by this horrendous treatment. I will never purchase anything from this company going forward. I have cc'ed the Revdex.com and the NYC Department of Consumer affairs.If no one returns items as per one of your reps, why would returns take almost a month? [redacted] and [redacted]'s credit my account for any returns within a few days after receiving the returned merchandise and their return service takes two days.Desired Settlement: A refund in a timely manner. It is long overdue.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have bought a Michael Kors Grayson Large Satchel Mirror Metallic in Gold a while ago, and do not longer have the bought receipt, but while all the time I have handled with careful, because I believe Michael Kors handbags you will have for all life, but a week ago I decided to use more and more the bag and for my surprise the item it's completely unmaking itself. The inside liner is crumbling and the outside fabric it's also. The look of the handbag it is terrible completely unusable, wherever I go with purse I left gold powder. I have looked for Michael Kors brazilian stores and non of them gave a solution other then say, if you do not have the buying receipt we can do nothing for you. Well, is not Michael Kors risponsable for yout products and even more when those products have this huigh defects? I can send you pictures of the handbag and also send the item to the headquarter for more examination. I would like to have the item exchange, or the item fixed (if it is possible). I love my handbangs, and paid a lot to Michael Kors (with all the items I have) to no been treateen with respect regarding this problem.Desired Settlement: Have the item exchanged for other with a different fabric especifications or the completely correction of the problem. I would like to have this purse usable for long years.

Business

Response:

Please note, this customer has never reached out to Michael Kors customer service. We only work with Michael Kors Stores based in the US. Customer will be contacted directly to offer assistance.

I just want to say how disappointed I am in the customer service of Michael Kors. I purchased a bag from their website on November **, 2015 and I returned it. They received it on December **, 2015 and I still have not received my refund. At this point they are thieves. I finally had to contact my bank to file a claim. I've called their company on 4 different occasions and each time I've been told something different. I will NEVER purchase anything from them again(through their website, store or other retailers) I just want to warn anyone else of their poor quality of bags, which is why I had to return it in the first place and their terrible service.

Review: Purchased 2 pair of sandal in June 2015 at Macy's by July 2015 the sandals were destroyed. I contacted Michael Kors the manufacturer thinking this would be the best place to start. I was informed by Michael Kors that I would not be able to return them to Macy's because they were out of warranty. So as informed I returned the shoes to Michael Kors, after several weeks of not hearing anything I called back and was told I would receive a Michael Kors gift certificate. well I thought about it and told them I just wanted my money back, I was told they would put the request in to have the money returned and should hear back in 3-5 days. well after 7 business days I called back and was told due to policy I would only be receiving a Michael Kors gift certificate. I asked for the shoes to be returned to me and they also said due to policy I would not be receiving the shoes back. So here I am out of the shoes and the $83.00 that Michael Kors is refusing to give back to me. I spoke to Macy's where I purchased the shoes back and even 4 months later they told me they would accept the shoes back. Michael Kors however is not willing to return the shoes or the money.Desired Settlement: I just want my money back.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Review: I contacted Michael Kors reguarding my watch I got connected to a representative by the name of [redacted] in which I explained to her what my issue was she said she would send me a label so I can mail in my watch . What we discussed was not exceptable so I called Corprate on Tuesday April ** and spoke to a man by the name of [redacted] . I told him what my issue was and he said he would forward the message on to the proper department so later on that day I recieved a phone call from [redacted] so she made an offer to take the watch back and give me a credit for 160 dollars so I can go to a watch websight and pick something out but I told her my watch of perchance was not 160 dollars it was a little more than that she ignored me and was really nasty to me she developed an attitude upon me asking a question about the price of the watch I'm not happy about the resolution .I'm sitting with a watch that's defected it's a cream bone colored and silver watch in a bracelet form the metal is rubbing off on the bone color and the back of the watch is turning brown there's black rubbing inbetween the rings . I do not feel this is a fair exchange do to all the watches being above 160 dollars and my watch was more money than that. And desire is not accomadating me hopefully I can get a better resolution and decisionDesired Settlement: I would like a different replacement Michael Kors watch instead of picking one on a websight that's now under rutine maitence so nothing is available to me which is [redacted] I feel this is an unfair an a inproper return policy / exchange the jewelry area which makes Michael Kors watches metro logistics does not stand by there policy of a comfortable return

Review: On April **, 2014 my husband brought me a bag for Mother's Day in the [redacted] location after a week of usage the bag's strap was stained and beginning to look worn out and dirty. I went to the flagship store on Madison and 61 street to exchange the bag I did not have the receipt I only had my american express card statement and the [redacted] on duty advised me that she would have to contact the original office to "verify" some information. Since I was on my break I advised [redacted] that I would return upon the end of my shift in hopes this could be settle. I came back at 7pm and approached the [redacted] on duty at that time I asked for [redacted] but she was not there and she said "are you the one trying to return without a receipt" As if I didn't have a name or perhaps because of my appearance I was stereotyped as someone who was trying to pull something. At that point I advised her that I came to exchange the bag I was NOT satisfied. She proceeded to interrogate me had I "pretreated the bag with the items you carry" had the bag been rubbed against jean material, what was the name of the person who purchased the bag as the [redacted] location had no record of the transaction (reason being was that the very smart sales associate at [redacted] misspelled my husband's name) etc... after spending more time than I wanted too the evening [redacted] on duty finally gave me a new one but not before tearing the tags off and removing the tissue paper inside and basically handing me over the bag as is. I asked her why can't you place it in the protective cloth tote and allocate it in a bag?

I wasn't about to rearrange my personal belongings in the store. That following Sunday after tearing my house apart looking for the receipt I found it and went immediately to the [redacted] store. I spoke to a representative about the situation and she was beyond embarrassed, at that point I seriously considered returning the bag for a FULL refund but she persuaded me to hold on to the bag and if anything happen to come back. 6 months later I am here I called the store at [redacted] to find out if they had the same bag because now the bag is coming apart literally at the seams slightly torn on the bottom. I called left my number for a call back last week and not a return call yet. This definitely makes me believe that my business is not appreciated. I felt like a thief perhaps because I'm a minority, felt as if I was trying to scam the store by giving them a fake product in return for a real one... and my business was not valued.Desired Settlement: At this point if the bag cannot be replaced by the same one because I genuinely love it I expect a full refund or some other compensation. I have all my receipts, statements etc. I've never felt so discriminated on in my life. I even turned to the social media with my experience. A long time customer I have several MK bags, perfumes, wallets and since this happen I refuse to give MK any of my hard earned money.

Review: I brought a watch at Michael Kors store located at the [redacted] Mall. The sales associate make it fit to my wrist. I have the watch in the box for a week, and then I decided to return the watch since the style doesn't fit on me. When I go out to the store, I found out the rest of the chain is missing, and they claiming I lose the chain, and decline to return my item. I get back to the [redacted] named [redacted], she claiming I have to done it with Fossil.Desired Settlement: I would to get the chain for the watch, I don't want to contact Fossil because I didn't make the mistake.

Review: I purchased a MK watch on 5/**/15 .I wore it for the first time 6/* after a couple of hours it stopped working. I thought it was the battery . I had it changed . The watch did not work. I called up the store ,they told me it could be exchanged . I am in their customer file ,they have my transaction number ,time of purchase, amt of purchase. I lost my original receipt. I went back to [redacted] field on 6/* and was told .this was a sale item. It was not returnable,I could not get a store credit either. I would need to be shipped to their repair place,they gave me all the info ,but would not be able to give me a receipt of the transaction. Without any receipt I cannot use the warranty on it. The watch repair documentation indicates they would send me an email after they receive the watch and tell me how much the repair would cost. I already spent $111.18 on a watch that does not work ,would have to pay shipping costs,and then be billed for repairs ,otherwise if I don't pay that then I lose the watch altogether.Desired Settlement: I want to return this defective item for store credit. I put in a complaint and opened up an investigation with [redacted] .I don't want to hold onto an item that does not work .I don't feel I should have to pay on all ends when what is reasonable is a store credit for a defective item .I will return the watch to them .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had purchased a michael Kors watch which had a missing stones because of that they give us an extra 10% off and it was mark as a final sale. The watch had a mechanical issue with the dial. I spoke to the [redacted] and she told me that I have to send it to get repair which I don't think is fair because I just purchased the watch and I have to pay 18 dlls plus wait 4 to 6 weeks to get it back, how they can sale a watch that is not working right. I have trying to solve this issue but I haven't got any response and time goes by without solving this problem. This is against the lawDesired Settlement: I want another watch even if I have to pay the difference. I want what is fair and right.

Review: I purchased a Michael Kors wristlet from the tanger outlet mall and the butter soft tan leather started to tare developing holes on each end of the item. I'm so sickened by the lack of customer care I even called the Michael Kors Corprate office in New York City and spoke to someone in customer relations department . And explained the issue I had.I do not recall her name she told me to mail my item back to them.she would email me a return label but I would have to pay for everything. To do with the postal service. The outlet store does not allow any returns only exchanges within 30 days. No one is willing to help me in anyway the company as well as the outlet store can careless. I'm so applaud on such rudeness and unprofessionalism of this company. I spent hundreds of dollars and I am discussed by the behavior I hope by writing this letter someone will be able to assist in this manner.Desired Settlement: I would like to give this item back and be able to get something else considering this was my first Michael Kors item . And such damage within such a short period of time

Review: I am trying to file a complaint on the Michael Kors company for not honoring their warranty on my handbag. I have contacted them several times via phone and e-mail with no success. Most recently, I spoke to [redacted] who is a bad customer service rep and [redacted]) who was not willing to honor what the original customer service rep told me weeks ago. the handle was falling apart on the bag. I had to pay almost $8 to ship the bag back to them even though it was under warranty. The girl first told me on the phone the bag would be repaired or replaced in MY CHOICE of colors and would be mailed to me. I NOW FIND OUT THIS IS NOT TRUE! They said now they would send me an gift card for a MK retail store. There is NO MK retail store in [redacted]. The only colors available on their web site are black and navy even though the retail stores here have NUMEROUS colors (coffee, graphite, etc.). I would have to pay shipping to have a new bag sent to me even though, ONCE AGAIN, the bag was under warranty. I have never had a problem with any other designer bags. If a problem would occur with [redacted] and bourke bags, they will totally replace the bag and not charge me shipping . [redacted]'s [redacted] and [redacted] have numerous colors in this bag which means MK has numerous colors of this bag; but they won't sent it to me!!

I have spent weeks and a lot of time and frustration trying to get a replacement for the bag, which again, IS UNDER WARRANTY. Most recently, I asked them to send me the coffee color or a voucher to purchase this bag at the [redacted]'s store near me. As of last week , [redacted]'s had that color. As times passes, it may sell out while MK drags their feet on this issue.

Please contact them and insist that they replace the Small Kempton Bag with the coffee color. At that time, I will give you my address. If y ou do not resolve this with a new bag, I will contact the state's attorney general. I will NEVER PURCHASE another item from M Kors!!!!!!!!!

Please specify your name, title, e-mail address and phone when responding to this complaint. I will wait to hear from you .Desired Settlement: I wanted the Small Kempton handbag replaced in my choice of color, AS PROMISED BY THEIR ORIGINAL CUSTOMER SERVICE REP WEEKS AGO!!

COLOR - Coffee

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The MKors company has been EXTREMELY DIFFICULT to deal with on this issue. I contact them every few days. I have asked for the name of a district [redacted] for the Midwest (including name, e-mail address and direct phone number) which they refuse to give to me. All I get is a customer service rep, a different one EVERY TIME. Finally they said they would replace the purse, a color of THEIR CHOOSING Which is not the terms of the warranty given to me MONTHS AGO. The purse is supposed to be replaced with a NEW BAG OF MY COLOR CHOICE. They are sending something but said it will take at least 3 weeks from their repair return warehouse. This means they are SUPPOSEDLY sending me a bag but it will not be a new one. It will be a used one. I asked for a bag in the Coffee color with the tags attached showing it is a new bag (not a repaired or used one from someone else). They do not have the original color that I returned so I wanted the Coffee color. They are very condescending and not at all helpful. I asked for ship date along with [redacted] or [redacted] tracking #. As yet, I have not received one. I will NEVER buy anything from M Kors AGAIN!! WHY is the NY Revdex.com not insisting that M Kors help me and resolve this issue according to THEIR WARRANTY AND TO My satisfaction? I expected help from you. ????? I am not sure how I will ever get my defective purse replaced.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised this issue is considered resolved as of 12/*. We have been able to source the requested chocolate Kempton from a retail location. The tracking [redacted]) shows as delivered to the customer on 12/*.[redacted]###-###-####[redacted]

Review: I recently went into the [redacted] Michael Kors . One day I purchased three bags, sunglasses and lip gloss. TH very next day I purchased an additional 4 items to have shipped. However, I never received my package. There was a direct signature required, however it was not singed for but entered manually. It was supposed to go directly to our suite and was not. I was left with some one that could have been anyone in [redacted]. So legally, there is no real signature, it wasn't left at my door, nor was it even left with a neighbor that we know of and this was in fact a very important package to me. I have informed Fed Ex of this situation and they have opened up a case, however, after reading the terms and conditions, Fed Ex is supposed to obtain a signature from the specific apt or suite number or leave a notice indicating attempts tried.Many times Fed Ex has called me to let me know if it was OK to leave with a neighbor or what not. That was not this case in this particular situation. I would like to respectfully request a complete refund for the transaction made.Thank you, [redacted]Desired Settlement: the full amount paid 691.86

Business

Response:

The customer made a purchase in one of our locations and requested that we ship it to her home in [redacted]. We shipped the items to the address she gave us and Fed Ex did not deliver the product properly.

We have a copy of the Charge Send Log which clearly shows we shipped the merchandise to the correct address on our end.

Fed Ex delivered the merchandise to the wrong location. Fed Ex also did not obtain the signature required to deliver the merchandise in the first place.

[redacted] has reached out to Fed Ex along with our customer to make sure they investigate and end up paying the customer back for their incompetence.

We have followed through on our end with the customer and with Fed Ex trying to resolve the situation.

Review: I purchased a purse from the Michael Kors outlet store in [redacted] on November **, 2014. When purchasing the bag I completed a form with my name and contact information and handed it to the salesperson for her to import into their system. On April **, 2015, the strap on the bag broke as I was wearing it. I called the Michael Kors store nearest to me and was advised to come into the store and it would be sent out to be fixed. I drove an hour to the store, and was then told that since I bought it at an outlet they could not assist me, and I would need to take it to the nearest outlet. I called the outlet store to see if they would assist me without a receipt, as I no longer had this, and they assured me that I was in their system and to bring it to their store. I drove another hour to the store, only to be told that I was not in their system, as the salesgirl failed to import my information when I purchased the item. I called the customer service number I was provided at the store (###-###-####) and spoke with a customer service rep who told me to send my bag in for repair, but said I would not receive the bag back if they could not repair it. I then spoke with his [redacted], who told me that I could send my bag in for repair, at my own expense, even though I was informed at the store that they would have mailed this for me had my information been in the system. I explained to [redacted] that I needed to be reimbursed for shipment, since it was the salesgirl's fault that my information was not in the system, but she refused and said they would not pay for shipping. She then told me that I should send this in for repair, but that "we almost never repair items." I told her it was simply the stitching on the strap that came undone, and she said they likely would not repair this, and would instead attempt to send me a replacement. She said that if they did not have a replacement they would issue me a credit for the amount that I paid. I told her that if they were unable to repair the bag and did not have the same one with which to replace it I wanted my bag sent back to me, which she refused. I advised several times that this is a bag that I purchased and therefore own, but she said they would not send this back to me. I then asked for her to tell me if they have the bag in stock before I sent this, and she advised that even if they have this now they may not have it by the time I send mine in. She promised that she would call me back at 7:00pm CST last night, May **, 2015, so that I could provide her with the SKU number for the bag. She never called me. I have attempted to contact her this morning and was told she is not in the office. I have sent the company messages on Facebook and on Twitter and received no reply. This lack of customer service is inexcusable. The product I paid approximately $110 for was faulty and fell apart in less than 5 months, and I am unable to return this without incurring expense because the salesperson failed to put my information into their system. I am also being told that the only way for them to attempt to assist me is for me to send the bag to them, but that if I do this I run the risk of never getting the bag back. This is unacceptable and must be rectified immediately.Desired Settlement: I merely want the bag to be fixed at no expense to me. The bag is still under warranty, per Michael Kors policy, yet they will not uphold the warranty based on errors that they have caused.

Business

Response:

Please be advised that we have issued the consumer a courtesy pre-paid shipping label to have her product sent to our facilities for warranty consideration. The customer must send her bag with a completed authorization form. The customer may opt to have the bag returned to her if not repairable/replaceble by not signing the consent form. If the bag is not repairable we may offer a similar replacement option. As of the current day, we have limited colors and limited quantities of the same bag to replace with. At this point we are awaiting the return of the bag as the tracking number [redacted] for the prepaid label shows no movement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the length of time I had to take, the number of people I had to talk to, and the number of locations I had to physically visit in order to finally get a resolution to this simple problem are completely unacceptable. In my complaint I stated that I was still awaiting the phone call I was promised from [redacted]. It has now been weeks and I have yet to hear back from her, despite her promise to contact me, and numerous messages left for her.

Sincerely,

Review: On November **, 2012 I purchased a Michael Kors handbag from [redacted] located in the [redacted] in [redacted], Louisiana. This bag was a Christmas present for my daughter. I paid $448.00 plus 9% sales tax for this bag. My daughter used the bag through January when she noticed that the handles were starting to wear. The bag was put up until last weekend when she decided to use it to attend a wedding. About halfway through the evening she noticed that the seam on the bottom was coming undone. On Monday morning, I looked up the guarantee online and began making calls to find out how to go about replacing/refunding this bag. Since Monday, August **, 2013, I have called all numbers that I could find and left numerous messages with no return call. I did email the customer service department and received an email stating that I should call one of the numbers that I had already been calling or email customer service. I did email customer service! I have also got online and did the live chat to no avail. I was only told to call the same numbers: ###-###-#### (supposedly Corporate Headquarters), ###-###-#### (online sales) or ###-###-#### (another Corporate number) or email customer service. The price paid for this handbag was way too much to have such shoddy craftsmanship and the horrible/lack of customer service is very disturbing.Desired Settlement: I would really like to have this purchase price ($488.00 + 9% tax= $531.92) refunded but if that cannot happen, I would like a comparable replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I would like it noted that while we did receive a replacement handbag, we did not receive the same color bag that we were replacing. The style was almost the same, but the color was all wrong.

In the entire time that this matter has been going on, since August, the ONLY person at Michael Kors that attempted to help me was a young man named [redacted]. I do not know his last name, but he was the person that was finally able to get a bag shipped to me.

I will be writing a review on the Michael Kors website warning others of the lack of customer service when dealing with returns.

Sincerely,

Review: I ordered two items from Michael Kors on their online site on November **, 2015. I returned the two items to a physical store in Westfield Valley Fair Mall ([redacted]) shortly after the order came in mail. My bank account was charged on November **, 2015 for the full amount of the order. I was refunded only half the amount of the order on December **, 2015. Shortly after, I called Michael Kors about this issue, and they had explained that I should wait longer for the rest of the refund to show up in my bank account. After a month of waiting there was still no refund. I called again saying that that I did not receive my refund, and the customer service rep told me there was a glitch in the system and it will take a bit longer for the refund to show up. They had told me that I would receive an email confirmation when the refund is processed. I waited for another month; I did not receive an email confirmation of the refund and I did not get my refund yet. I called on February **, 2016 to inquire about my refund. Customer service had told me that Michael Kors sent me a physical check to my home 3 weeks ago and that the check should have already arrived to my home because it will take 2 to 3 weeks. I had never received an email explaining that I would receive a check in mail. I checked my mail at home, and there was no check from Michael Kors. I called customer service again and explained that I did not receive my check in mail. This customer service rep told me that it will take up to 6 weeks for the check to arrive. I told her that I have written proof that the check should arrive in 2 to 3 weeks because I had told the previous customer service rep to send me an email confirmation that says this. Then the customer service rep told me that the person responsible for handling refunds was off of work already and that I had to call back tomorrow. Also I asked the customer service rep why Michael Kors is sending me a check in the first place when they didn't even contact me about paying me in this method. My original payment method was by credit card so refunding me by check does not make any sense. Then the customer service rep told me that it was because they had a glitch in their system and that I am not able to get refunded to my credit card.Desired Settlement: I would like to just get refunded my order even though Michael Kors has wasted a significant amount of my time. I don't want to make this matter even more complicated so that is why I am saying that I just want my refund. I was hoping to get refunded to my credit card, but it seems like Michael Kors is having a great issue doing this. I hope I will receive my check in mail soon.

Business

Response:

Revdex.com - Please be advised we have identified a systemic issue where some refunds for returns had been rejected by the processing banks. We had submitted a request to send out a physical check to the customer for the refund. This check should have already arrived therefore we are working with our sales audit departments to get details confirming the check was sent out to the customer. We will provide updates as they are available. thank you.

Review: I returned a Michael Kors Handbag to Michael Kor under the impression from a customer service representative that I would receive an option of a credit or a refund of my money once my item was received and inspected. I never heard from Michael Kors so I contacted MK in regard to status. I was than informed that I Have a 500.00. I was shocked because I was never notified. I went with it and to my dismay my bag is not available anymore. I requested refund because I did not see a bag that I Like.I was told that was not possible. I chose two replacement bags equaling my credit just to choose something and get this nightmare over with. I did not even like the bags but what Was I to do. Michael Kors has my bag so now I am without my bag and my money. I called on Sept ** to check status of order I placed on last thurssday. I was informed no shipping address was put in so I was never going to get bags anyway. I sd lady did not ask for my address so I assumed MK had my address from my return information. I was told no. Now my new selection is not available. Now I am told to choose another selection of bags. So now I am really angry because now I am stuck choosing from another bag just to choose one. So I chose another bag that I did not like. I was informed by operator on Sept ** that the bags may not be available and she would notify if my new selection would be available. I explained that I am now really unhappy because when was someone going to notify me that they needed an address.Lady apologized. This is not enough. I am a consumer who honestly bought an item from MK and the process from the return to the ordering cycle has been misleading. I was told I would have an option on refund. Now I am told not true on replacements. I was told that order placed. Not true because their was no shipping information available which I was not aware of. I was told tonight that I could have remaining bag on order and credit left on my account. I explained that another rep told me that is not possible. Than operator goes on yeah that is correct.This is unfortunate that I have to file a complaint againgst MK to get some type of resolution. He goes on bragging on his website about how he cares about hunger , people , etc.. This is not true. THis process has been a nightmare from beginning to end. I explained to the customer service that the only person suffering is me the consumer. [redacted] has my money and MK has my bag. MK really has money because [redacted] has already paid for the bags they sell. So tell me Michael Kors who should feel guilted. I feel like one of the worst customers you have ever had. I informed customer service that everytime I call I am told something different. Listen to your taped conversations please. Why should a customer suffer because Big corporations got all the money and power and forget what it feels like to be a consumer. The customer is always right. Yeah Right MK.Desired Settlement: I want an apology and my money back

Review: I bought a handbag at this Michael kors location and paid in cash. $107 I paid. When to return it five days later because I didn't want it. And they have me a hard time and gave me store credit. Which I am very upset because I should of gotten my money back in cash because I paid in cash. I also had a receipt. They told me that it was there policy to give store credit. I had a receipt for the return which shows I paid cash. I should get cash back. What they did was such an inconvenience to me. They didn't even tell me this before my purchase. They said it on the receipt which is wrong for a person to knows after the fact of purchase. I find this very wrong for costumers.Desired Settlement: In cash like the way I paid for it.