Michael Kors

At this time, I have been contacted directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">I received an email back in March regarding an increase of the balance they are giving towards the replacement bag I have not received a phone call yet nor email regarding this issue I made complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your assistanceAs per our conversation this morning, Our handbags are covered by a one
year limited warranty on manufacturing defects*** *** handbag was purchased in as shown on her receiptAlso, *** *** complaint about the handbag is not considered a manufacturing defectThis is considered wear and tearIf you need further information please feel free to contact meBest Regards, Cynthia S*** SrConsumer Support Coordinator MICHAEL KORS * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
Further to my initial complaint listed yesterday, I have since had correspondence with Joao P*** from Europe MK Customer Services, (please see attached email) who has agreed for a partial refund for me to get the handbag repaired elsewhere
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Spoke to *** *** who was very pleasant with me from the beginningI allowed her to vent and attained all of the information surrounding her handbag and shipping
It turns out, her handbag is one of those missing packages from the beginning of JulyI was able to get information from her regarding her handbag and model and confirmed with the DC that the item was not one with missing information
She explained her niece suffers from schizophrenia and is the reason behind the escalation, along with the fact that she was frustrated after dealing with Nordstrom’s online services and getting nowhere, and then never hearing from usI explained that do to unforeseen issues with shipping we were unable to locate her package and offered her our apologies and cleared that under circumstances our team reaches out to our customers to follow up after inspection has been completed I told her that based on her statements regarding the handbag, that we would not have been able to repair it and would have offered her a replacementI offered her the credit value for the Bedford Bowling Satchel, and clarified that I would not be able to offer her the same item, because we no longer had it in stock
I was able to find the replacement handbag she selected in one of our stores (store ***) and offered to pull it for herI offered her the wallet because we had it in the closet and she had a remaining balance from her credit
Currently the item is being shipped, along with a wallet I found in the closet to match her handbagShe should receive both packages Thursday by the end of the day
Tracking number for the handbag is *** and the wallet that is shipping from here is***
I left her extremely content and offering her apologies for reaching out to the Revdex.comShe stated that she was just frustrated with all that happened and was fed upShe stated that she would be going online to retract her statements and close out the case
Best Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Michael Kors regarding complaint ID ***
Sincerely,
*** ***

Michael Kors has the worst customer service, they don't respond to Revdex.com complaints as well as customer complaintsA petition should be started by customers banning this company from being in the market placeMaybe the principles should be changed outtheres a thoughtMrKors your company should be closed because of the way you and your staff treat the customer

Please be advised we have determined we have fulfilled the order within the our estimated delivery time frameThe customer placed an order on 3/** and *** tracking, ***, shows delivery on 4/*, well within the 2-business days offered for
ground shippingFor additional information regarding our shipping times please refer to our FAQ section found at ***. In addition, per our posted policy, once an order is submitted we are unable to make changes to the orderPlease let us know if you have any questions

Please be advised this issue is considered resolved as of 12/*We have been able to source the requested chocolate Kempton from a retail locationThe tracking ***) shows as delivered to the customer on 12/*** ***
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At this time, I have been contacted
directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I haven't received my replacement product nor a tracking number which I was told takes 3-business daysEverytime I call it get we are sorry that this has happened, but no resolution I will never buy anything else from Michael Kors and I am continually letting everyone I come in contact with know what has happened to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised our warranty as posted online at *** "Subject to applicable conditions and exclusions,
footwear is protected against defects in materials and/or workmanshipIf you feel the shoes or apparel purchased have a manufacturer's defect, please return the item to the place of purchase." Purchases made at off-priced retailers, including *** are not covered under our warrantyAs a good will gesture, disregarding the place or purchase, we accepted the boots under our warranty for considerationOur offer for all warranty is to repair or offer similar replacementThis this consumer's case we can neither repair the boots or offer similar replacement, therefor we offered reimbursement in the form of a gift card for the price paid on 4/*/We do not cover taxes or any other charges incurred by the consumerWe continue to uphold our offer of a $Michael Kors gift card which can be redeemed at a ny Michael Kors lifestyle, outlet, or collection store, or online at ***.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and will await a response from Michael KorsI have attached the documentation that I sent to then in December.
Sincerely,
*** ***

*Please be advised we are currently looking into this matterThe customer will be contacted directly
Tell us why here

Please be advised that we have issued the consumer a courtesy pre-paid shipping label to have her product sent to our facilities for warranty considerationThe customer must send her bag with a completed
authorization formThe customer may opt to have the bag returned to her if not repairable/replaceble by not signing the consent formIf the bag is not repairable we may offer a similar replacement optionAs of the current day, we have limited colors and limited quantities of the same bag to replace withAt this point we are awaiting the return of the bag as the tracking number *** for the prepaid label shows no movement

At this time, I have been contacted
directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
No one could tell me why it took so long to receive my bag and why customer service treated me so rudely they have lost a customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I'm not sure if the business has contacted because of this complain ID or whether in response to my email to them I did not receive a solution from the store and decided to drive back to pick up the belt myself When in the store, the [redacted] still offered no solution, nor apologies, which led me to request the [redacted]'s contact She only provided me a name and a 1-number saying that if I call them customer service will direct me to her [redacted]
I responded to the email from Michael Kors and did just that, requesting to be connected to the [redacted] on July ** To date, I have not heard form the [redacted] or anybody else from Michael Kors
Thanks,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

We sincerely apologize for the inconvenience.
8.5pt;">Please be advised we are currently looking into this matter. The customer will be contacted directly.