Michael Kors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The busniess thinks that my handbag is wear and I do not agree my bag is in brand new condition and is a months old not years Michael Kors made one exchange with a purse of my choice and upon delivery the lock was damaged and scratched so I than contacted Randell d and he did an exchange with a gift card it was all reguarding one item also I spoke to management at the jersey gardens outlet store upon using my gift card to discuss the item I was going to purchase and they said the Hamilton purse that I decided to purchase was not going to slouch and bend fully over so I purchased that item and left the store only to run into the same issue with the defected material the whole bag bends and slouches to a close position and I'm not happy about this situation Randall d will not do an exchange to accommodate me as being a value customer with Michael Kors not to mention it took me months to get a hold of Michael Kors because they were switching phone serves so I had to make a state complaint with my first exchange just to get a call backI'm extremely unhappy with this item In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

sans-serif"> [redacted] We are looking for the bag the customer sent in for repairSince the customer does not have any tracking information to confirm it has been received by us, we are searching through every bag that we have received within the last monthWe will be in touch with both you and [redacted] with the outcome Regards [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business’s response is not acceptable because in my opinion; it is disingenuous Much to my surprise the business has put no real effort into the resolution of this matter as evidenced by the “canned” response related to their policyI’ve received the same response from customer service representatives over the phone and via email verbatim I am questioning the authority of the person who penned the response as my suspicion is that it is from just another customer service representativeI received a host of emails from approximately five customer service representatives when I emailed photos of the bag I requested that the issue be elevated to a supervisor and the request was ignored I believe the business is skirting the crux of the matter which is the poor quality and workmanship of the handbag in question It seems reasonable that if a company were interested in customer satisfaction and retention that the focus would be on the integrity of the manufacturing processes rather than simply on time lines I have been a consumer of Michael Kors products for some time and have not encountered this problem previouslyI would like to remain a loyal consumer of this business but I cannot in good conscience if I am not valued or respected I resent the business being blind to a defect in the craftsmanship and further adding insult to injury by offering to provide their repair vendor’s contact information I paid hundreds of dollars for this handbag and I want either a replacement or a full refund because I am not ultimately responsible for the craftsmanship of the product I am thankful for the Revdex.com process because it is an opportunity for both the consumer and the business to collaborate on an equitable resolution I would humbly request that the business examine and inspect the product and in so doing establish whether the handbag has been subjected to misuse or extraordinary wear and tearRespectfully, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We’ve attempted to contact this customer ( [redacted] ) on Friday (615) at 3.54pm but without any successWe were able to leave a voicemail for the customer to call us directly and speak to a gentleman called [redacted] *** [redacted] is aware of the issue and has been advised to assist the customer reach a resolution My office only received the Revdex.com letter on Friday (615), hence the lag time from when you sent the letter on [redacted] June to when we were able to contact the customer If you have any further questions please do not hesitate to contact me [redacted] MICHAEL KORS [redacted] *** [redacted] ***

Please be advised that we have attempted to contact the customer at the number listed in the complaintWe were unable to reach him and left a voicemail with our contact information and hours of availabilityWe reviewed the customer's complaint and apologize for the dissapointing experienceThe customers order was accepted while the item was available but unfortunately once the order completed the review process, the item was no longer available in inventoryThe customer's order was cancelled and the funds were released back to the original tenderThe customer contacted us on with regards to this orderThe customer was offered a $gift card as a token of our apologies for his inconvenienceThe customer declined our offerThe item is back in stock as of today at the same price of $However, the item is available in very limited quantitiesThe customer may attempt to place the order again if he wishes [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please note, as stated on our website under Warranty & Repairs:Handbags, Small Leather Goods & Tech Accessories Subject to applicable conditions and exclusions, handbags, small leather goods and tech accessories are protected from the original date of purchase by a one-year limited warranty (proof of purchase required)If the handbag, small leather good or tech accessory proves to be defective in material or workmanship under use anytime within the first year, we will repair or replace the item free of charge with same or comparable productDefective handbags, small leather goods or tech accessories will not be returned to customerNote that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement....Unfortunately based on the Sales Invoice from Belk's provided by the customer, the handbag was purchased January [redacted] This places the handbag outside of our warranty periodCustomer service will reach out to the customer to provide the customer with the phone number to our trusted repair facility, were she can send the handbag for repair at her expenseCustomer service can be reached at ###-###-####

I had an awkward moment last time I went shopping as a customer and try to resolve the issue a model of MK was wearing torn and tearing clothes where I found that is against a religion cz I sound an icon recently relating to the same fabric I find that should get some attention and cz customer s need to know and the business to respect customers and be grateful for their [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have not heard from Michael Kors since reporting this either by phone, email, or letter Nothing has been done on their part as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I went to the Michael Kors Outlet in Auburn Hills Michigan, I always thought the outlet stores was cheaper then the online store and mall stores not at that store. The Moto Leather METLLICLE/GUNME XL is 247.54 online and the stores in the malls but at the Outlet it was 550.00 with 25% off. That's price gouging and that's fraud. In closing, Michael Kors is a lucrative business and I hope they not robbing the poor or people who looking for a deal at the Michael Kors Outlet. I been shopping with MK for a long time and this brand has integrity.

Thanks,
Concern red carpet member

The customer service for the company is absolutely horridI purchased a pair of sandals from the website in early AprilThe color began to wear and the sandals looked terribleI shipped the shoes back on April ***Since then, I have called numerous times regarding my recent orderEach time I call I am told something differentThese representatives are not trained on customer service nor do they know their productThe first time I called I was told that they had received the shoesThe call was suddenly disconnectedThe second time I called, after speaking with a rep for only a few minutes, I was transferred into a surveyThe third time I called, the rep informed me that they did NOT have the shoes in the warehouse and they had no idea where they were or what had happenedI confirmed the tracking number with him and he stated that he would update my profile with the tracking number and to wait 3-daysHe stated that I should expect an update about the order in my emailI waited and monitored my emailAfter days and no email I called againThis rep informed me that in fact the shoes had been received on the *** of AprilI informed her that we had yet to get an update and we have no refundShe said that it takes 10-days before a refund is processedThe 15th day was todayI just called again and spoke to a different repShe also confirmed that they had received the shoes on the ***I informed her that I had not been refundedIt has now been almost an entire monthShe stated that she would escalate the issue to her supervisor and would call me back personally, herself, in 3-days3-MORE days that I must wait to hear something back about the orderI will NEVER purchase anything else from this websiteDon't EVER mail anything back to themI cant be the only one who has had issues with this company and their customer serviceThis is beyond frustrating

At this time, I have been contacted
directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I will be returning the shoes and wait for my refundI will update you once I have received my refund.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same solution to the issue as I had received from the MK Customer Service Department. It is not acceptable in my case. In all my communications through email with the Customer Service Deptno one ever suggested I return the boots to the store. After being told to ship the boots back to MK and doing so and then having them offer up the MK gift card, I asked for the boots to be returned to me. The *** store has offered to accept the boots for return as long as they are in their original box. I could never get a straight answer from the MK *** ** *** as to whether or not they were willing to return the boots to me. At that point she would not accept calls from me. I would still either like a check for the cost of the defective boots (including the tax) and the shipping expense. Or as another less desirable option, I would the boots returned to me in the original box which they were sent in. These MK boots have cost me so much money, time and aggravation that I believe I am justified in receiving a decent resolution to this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised we have reached out to *** *** on 8/* and offered to allow an exception to our policyThe customer may return the sandals to our offices and in return we will send her a $
Michael Kors virtual gift card as reimbursementThe consumer accepted our offer

I purchased the Christy Cross-body bag from Belk in April I love the purse and used to get compliments on it until the metal buckle on the strap brokeI called Michael Kors customer service the first time and spoke to Valmy StLouis who told me that he would send a pre-paid shipping label to me because he agreed that the customer shouldn't have to absorb the cost of shipping to repair a faulty product that has broken due to no fault of the customerThe problem is that pre-paid shipping label never came and upon follow up, I was told by Jasmine, then by David R***, and Jose E*** that I was not getting a pre-paid shipping label because Michael Kors doesn't provide themI went on to ask each of them for an explanation as to why I should be the one to pay for shipping to repair the product but instead of getting an explanation, I just get an apology and the run around I did give them an opportunity to explain before I left this review but Victor Mwas sure to let me know that he didn't care if I left the review or not, that I didn't deserve an explanationPerhaps these people do not actually know the answer to this question but for the price of the bag, $398, you would think that Michael Kors might make it better and have better educated customer service reps I also don't appreciate being told one thing and then another and then being passed around from rep to rep when one that knew the situation should have handled the problem from start to finishI suppose Valmy just told me what I wanted to hear to get me off the phoneI will never buy another Michael Kors product again, not after this experience For the price, they should offer a better product but also better customer service with a warranty that is over a year I shudder to think if this would have happened after the warranty expired My next bag will most definitely be a Saddleback Leather Bag who also provides a year warranty

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They wanted to send me only a gift card, but they do not want to deal with my poor shoesI am of course not satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Our handbags are covered by a one year limited warranty on manufacturing defectsAs per our company policy, all customers must provide some proof of purchaseWhen this isn’t available we must base the warranty on the inner
tagBased on the information provided by *** ***, the handbag is out of warranty by two yearsShould *** *** wish to have the handbag repaired, we would be glad to provide her with information to our repair facility where she can have the handbag repaired at her expense

We sincerely apologize for the inconveniencePlease be advised we are currently looking into this matterThe customer will be
contacted directly

Please be advised, we received correspondence in regards to *** *** claim on 8/*** *** was contacted by Randal D., our corporate Consumer Support Coordinator on 8/** where she was asked to
forward detailed photos of her handbagAfter her photos were reviewed by our Quality Assurance team we made the determination her hand displayed signs of wear and tearOn 8/** *** *** was contacted by Randal, where he then explained to her that her item was not deemed defective and whyPrior to the this claim we have made two courtesy exceptions for *** *** for merchandise that was not deemed defectiveWe will uphold our determination on this claimFor additional information on our warranty process, please visit ***

A few weeks ago, I purchased a pair of MK snakeskin slsneakers.The store did not have my size, so the woman assisting me ordered the correct size to be shipped directlyI had been told (by MK employees) these were fine to wear without socks and how comfy they were
Upon receiving my purchase a week later, I wore them to the airportThey were comfy at first, but after a little time walking in them they started becoming quite painfulI didn't have time to change shoes and I definitely wasn't about to go barefoot in the airport
By the time I boarded the plane, both of my feet were actually bleeding! I am still unable to wear any kind of a shoe with a back and it's been over a week!
I assumed I could take the shoes back to the local MK store for a full refund with my email receiptNope! The lady was quite *** when I asked for a return the item in the *** ** store, saying there was nothing she could doDidn't even offer to help, make a phone call, zero customer service whatsoever! She said since I ordered "online" I could only return the shoes via mail
I immediately called customer service, where I was also treated like a piece of trash! Terrible customer service! He kept interrupting, acted like I was dumb for even attempting to return the item in the storeI asked him just to send a return slip, which I still have not received after hoursCalled again today and talked to a very helpful gentlemen, although he kept saying "stores will not take back sales items" to which I replied multiple times "it wasn't on sale! I paid FULL PRICE, trust me" He finally realized I was telling the truth and I am now waiting on a second return slip, so we'll see, I still haven't received anything and it's been hours
Also, when you go to the official website and try to pull up the "returns & exchanges" option in the customer service tab, it does NOTHINGI did however manage to find their return policy, which states:
"You can return/exchange items purchased at *** in any Michael Kors retail location in the United StatesYou can return/exchange items purchased at Michaelkors.ca in any Michael Kors Lifestyle Store located in the CanadaYou will need to present your packing slip at the time of the return/exchangeNote that in-store exchanges are subject to inventory availability in that store
NOTE: Eligible merchandise purchased on MichaelKors.com using PayPal may be returned in-store for a Merchandise Credit only, no exchanges."
So can someone please explain why I was refused in-store? I feel like they are not upholding their own store policy