Michael Kors

Revdex.com: At this time, I have not been contacted by MICHEAL KORS regarding complaint ID [redacted] Sincerely, [redacted] ***

An attempt to contact the customer was made on November **, 10:AM, with no successPlease note, regarding spam text messagesWe do understand and apologize for the inconvenience Please be advised, Michael Kors does not send text messagesPlease check the web address that is sending the text messages and you will find that it is not coming from our website Michael Kors works with customs authorities, law enforcement and legal representatives globally in an effort to find and stop the sale of counterfeit Michael Kors product, both online and offline To avoid the risk of purchasing counterfeit product, we recommend buying directly from our official website, [redacted] , at a Michael Kors retail store, or a reputable department or specialty retailer or e-tailer If you have any questions or require additional assistance, simply reply to this email or contact us by phone at [redacted] seven days a week, 8am to 1am, EST

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I received an email back in March regarding an increase of the balance they are giving towards the replacement bag I have not received a phone call yet nor email regarding this issue I made complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have not changed their deceptive consumer practice regarding on -line shopping and sale itemsYou have to open their policy to be informed regarding their no return, no exchange policy on sale itemsNowhere during the purchase process do they inform you that this is a "final sale" item I do not believe this is standard practice as this is the first time I have ever experienced thisThey offered to make a "one time only" special exception and let me exchange the item but I refused as I said I was more interested in them making their return policy more transparent to the consumerEven the sales slip that accompanied the item did not say final saleI informed them that I would not shop at Michael Kors any longer but if I wanted to purchase any of their items I would instead do it at a [redacted] or [redacted] where you can return sale items [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please be advised we have refunded the shipping charges on order [redacted] for the delay in shippingWe have also refunded an additional 10% of the order as a token of our apologies for the delayWe have communicated this to the customer via voice mail on the phone number provided on the complaint

Revdex.com: At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted] Sincerely, [redacted]

I purchased a handbag in 2/ [redacted] and the clasp broke I was asked to return it at my cost and they would see if it could be repaired If it could not be repaired, they would offer me a similar handbag at a similar price They could not repair it and sent me several pictures of handbags to choose from I chose one and then they said it was not available They then sent me a 2nd group and the handbag that I had originally chose (which they said was unavailable) was the 1st one on the new list I was then asked to choose handbags and they would be able to send one of my choices They have had my original handbag since 3/*/ I have sent numerous emails and numerous phone calls to try to get this resolved I asked for them to return my original purse, issue a gift card or issue a refund They said they could not do any of these I was then sent an e-mail with a non-existent order number (when I checked the order status online, the number did not exist) and then called and asked for a tracking number They said it would take 5-days to get a tracking number and they did not know what shipper they use I asked why it would take weeks for the order to arrive They did not know They also could not tell me the origin of the shipment This is the WORST customer service I have ever had in my life I do not see how they stay in business

Please note, Michael Kors currently does not provide text servicesAny Michael Kors text messages customers receive are not affiliated with Michael Kors and are considered fraudulent advertisingWe apologize that any misrepresentation of our name and brand may have caused any inconvenience

I just want to say how disappointed I am in the customer service of Michael KorsI purchased a bag from their website on November **, and I returned itThey received it on December **, and I still have not received my refundAt this point they are thievesI finally had to contact my bank to file a claimI've called their company on different occasions and each time I've been told something differentI will NEVER purchase anything from them again(through their website, store or other retailers) I just want to warn anyone else of their poor quality of bags, which is why I had to return it in the first place and their terrible service

[redacted] , In response to Revdex.com ID [redacted] , please be advised that on 715, per the consumer’s request, we have offered the consumer a prepaid shipping label to enable her to return her order [redacted] We are considering this complaint resolvePlease let me know if you require additional information Regards, Juliana T***Operations Manager, Consumer Support [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did tried to contact them several times before having to issue a Revdex.com complaint because all I would hear is that I would be contacted and it never happened, I have phone records and everythingi did received an email a week ago about them sending a replacement, however im still waiting on tracking number so that im able to track the package this time myself In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The MKors company has been EXTREMELY DIFFICULT to deal with on this issue I contact them every few days I have asked for the name of a district [redacted] for the Midwest (including name, e-mail address and direct phone number) which they refuse to give to me All I get is a customer service rep, a different one EVERY TIME Finally they said they would replace the purse, a color of THEIR CHOOSING Which is not the terms of the warranty given to me MONTHS AGO The purse is supposed to be replaced with a NEW BAG OF MY COLOR CHOICE They are sending something but said it will take at least weeks from their repair return warehouse This means they are SUPPOSEDLY sending me a bag but it will not be a new one It will be a used one I asked for a bag in the Coffee color with the tags attached showing it is a new bag (not a repaired or used one from someone else) They do not have the original color that I returned so I wanted the Coffee color They are very condescending and not at all helpful I asked for ship date along with [redacted] or [redacted] tracking # As yet, I have not received one I will NEVER buy anything from M Kors AGAIN!! WHY is the NY Revdex.com not insisting that M Kors help me and resolve this issue according to THEIR WARRANTY AND TO My satisfaction? I expected help from you ????? I am not sure how I will ever get my defective purse replaced In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I'm not sure if the business has contacted because of this complain ID or whether in response to my email to them I did not receive a solution from the store and decided to drive back to pick up the belt myself When in the store, the [redacted] still offered no solution, nor apologies, which led me to request the [redacted] 's contact She only provided me a name and a 1-number saying that if I call them customer service will direct me to her [redacted] I responded to the email from Michael Kors and did just that, requesting to be connected to the [redacted] on July ** To date, I have not heard form the [redacted] or anybody else from Michael Kors Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Good afternoon, This is in reference to Case number [redacted] This is to inform you this customers issue was addressed and taken care of on A new coat was purchased for [redacted] in order to replace her previous oneThis case is closed Best Regards, Cynthia S [redacted] SrConsumer Support Coordinator MICHAEL K [redacted] *** [redacted]

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved becauseThe business NEVER contacted me in regards to the claim BUT I was able to find a supervisor to work with I am waiting for a response and expect one this week This issue is NOT yet resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

I ordered a bag online on Wednesday at 7:40am I chose 2-day (business) shipping and was charged an extra $for it I got an email days later saying my bag had shipped and that the estimated delivery date would be the [redacted] (a full business days later) Called customer service and asked why it says I'd be getting my bag (which was supposed to be a Christmas gift) on the [redacted] when I chose 2-day shipping and they responded that I had to have ordered it before 12/ [redacted] if I wanted it before Christmas I understand that it gets busy and many things get shipped, but if that's the case then don't offer 2-day shipping and then not ship it when it's supposed to be shipped Asked for a refund and they told me it'd be refunded - business days later He also offered free 2-day shipping for the next time I order and I told him that it wasn't necessary as I would never be ordering from Michael Kors again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Since the initial complaint on 816, we were able to locate an exact replacement for the customer and have since placed an order for the item (Order placed 816)We apologize for any inconvenience this may have caused the customer