Michael Kors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I have not received the item as stated and I am still waiting, I am hopeful they will follow through on their end. Thank you for you help.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Please be advised we have refunded the shipping charges on order...

[redacted] for the delay in shipping. We have also refunded an additional 10% of the order as a token of our apologies for the delay. We have communicated this to the customer via voice mail on the phone number provided on the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

An attempt to contact the customer was made on November **, 2016 10:36 AM, with no success. Please note, regarding spam text messages. We do...

understand and apologize for the inconvenience.
 
Please be advised, Michael Kors does not send text messages. Please check the web address that is sending the text messages and you will find that it is not coming from our website.
 
 
Michael Kors works with customs authorities, law enforcement and legal representatives globally in an effort to find and stop the sale of counterfeit Michael Kors product, both online and offline.
 
To avoid the risk of purchasing counterfeit product, we recommend buying directly from our official website, [redacted], at a Michael Kors retail store, or a reputable department or specialty retailer or e-tailer.
 
If you have any questions or require additional assistance, simply reply to this email or contact us by phone at [redacted] seven days a week, 8am to 1am, EST.

[redacted],   In response to Revdex.com ID [redacted], please be advised that on 7/**/15, per the consumer’s request, we have offered the consumer a prepaid shipping label to enable her to return her order [redacted]. We are considering this complaint resolve. Please let me know if you require additional information.   Regards,   Juliana T[redacted]Operations Manager, Consumer Support [redacted]
 
[redacted]
     
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business’s response is not acceptable because in my opinion; it is disingenuous.  Much to my surprise the business has put no real effort into the resolution of this matter as evidenced by the “canned” response related to their policy. I’ve received the same response from customer service representatives over the phone and via email verbatim.   I am questioning the authority of the person who penned the response as my suspicion is that it is from just another customer service representative. I received a host of emails from approximately five customer service representatives when I emailed photos of the bag.  I requested that the issue be elevated to a supervisor and the request was ignored.
I believe the business is skirting the crux of the matter which is the poor quality and workmanship of the handbag in question.  It seems reasonable that if a company were interested in customer satisfaction and retention that the focus would be on the integrity of the manufacturing processes rather than simply on time lines.
I have been a consumer of Michael Kors products for some time and have not encountered this problem previously. I would like to remain a loyal consumer of this business but I cannot in good conscience if I am not valued or respected.  I resent the business being blind to a defect in the craftsmanship and further adding insult to injury by offering to provide their repair vendor’s contact information.
I paid hundreds of dollars for this handbag and I want either a replacement or a full refund because I am not ultimately responsible for the craftsmanship of the product.  I am thankful for the Revdex.com process because it is an opportunity for both the consumer and the business to collaborate on an equitable resolution. 
I would humbly request that the business examine and inspect the product and in so doing establish whether the handbag has been subjected to misuse or extraordinary wear and tear.
Respectfully,
 
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered a bag online on Wednesday 12/**/16 at 7:40am. I chose 2-day (business) shipping and was charged an extra $20 for it. I got an email 2 days later saying my bag had shipped and that the estimated delivery date would be the [redacted] (a full 4 business days later). Called customer service and asked why it says I'd be getting my bag (which was supposed to be a Christmas gift) on the [redacted] when I chose 2-day shipping and they responded that I had to have ordered it before 12/** if I wanted it before Christmas. I understand that it gets busy and many things get shipped, but if that's the case then don't offer 2-day shipping and then not ship it when it's supposed to be shipped. Asked for a refund and they told me it'd be refunded 3 - 5 business days later. He also offered free 2-day shipping for the next time I order and I told him that it wasn't necessary as I would never be ordering from Michael Kors again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I received...

merchandise today 1-*-2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I had an awkward moment last time I went shopping as a customer and try to resolve the issue a model of MK was wearing torn and tearing clothes where I found that is against a religion cz I sound an icon recently relating to the same fabric I find that should get some attention and cz customer s need to know and the business to respect customers and be grateful for their [redacted]

Please be advised our records do not match the customers concerns. We have been working with the customer since receiving her handbag in November 2015. We have been in communication with the customer several time in an...

effort to offer a replacement. A selection was made and a replacement order was placed.

Please note, as stated on our website under Warranty & Repairs:Handbags, Small Leather Goods & Tech Accessories
Subject to applicable conditions and...

exclusions, handbags, small leather goods and tech accessories are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag, small leather good or tech accessory proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product. Defective handbags, small leather goods or tech accessories will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement....Unfortunately based on the Sales Invoice from Belk's provided by the customer, the handbag was purchased January [redacted] 2015. This places the handbag outside of our warranty period. Customer service will reach out to the customer to provide the customer with the phone number to our trusted repair facility, were she can send the handbag for repair at her expense. Customer service can be reached at ###-###-####.

Since the initial complaint on 8/**/16, we were able to locate an exact replacement for the customer and have since placed an order for the item (Order placed 8/**/16). We...

apologize for any inconvenience this may have caused the customer.

Revdex.com:
At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].
Sincerely,
[redacted]

We’ve attempted to contact this customer ([redacted]) on Friday...

(6/**/15) at 3.54pm but without any success. We were able to leave a voicemail for the customer to call us directly and speak to a gentleman called [redacted]. [redacted] is aware of the issue and has been advised to assist the customer reach a resolution. 
My office only received the Revdex.com letter on Friday (6/**/15), hence the lag time from when you sent the letter on ** June to when we were able to contact the customer.
 
If you have any further questions please do not hesitate to contact me.
 
[redacted]
[redacted]
 
MICHAEL KORS
 
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Please be advised that we have attempted to contact the customer at the number listed in the complaint. We were unable to reach him and left a voicemail with our contact information and hours of...

availability. We reviewed the customer's complaint and apologize for the dissapointing experience. The customers order was accepted while the item was available but unfortunately once the order completed the review process, the item was no longer available in inventory. The customer's order was cancelled and the funds were released back to the original tender. The customer contacted us on 12/**/14 with regards to this order. The customer was offered a $50 gift card as a token of our apologies for his inconvenience. The customer declined our offer. The item is back in stock as of today at the same price of $130.50. However, the item is available in very limited quantities. The customer may attempt to place the order again if he wishes
 
[redacted]

Please be advised we have emailed the consumer at the email address provided on the complaint form. We will allow a courtesy exception and accommodate a return of the unused item with the tags and...

packaging. The customer has been instructed to return the product with the completed return form using the prepaid label provided in the original package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The busniess thinks that my handbag is normal wear and I do not agree my bag is in brand new condition and is a 4 months old not years . Michael Kors made one exchange with a purse of my choice and upon delivery the lock was damaged and scratched so I than contacted Randell d and he did an exchange with a gift card it was all reguarding one item also I spoke to management at the jersey gardens outlet store upon using my gift card to discuss the item I was going to purchase and they said the Hamilton purse that I decided to purchase was not going to slouch and bend fully over so I purchased that item and left the store only to run into the same issue with the defected material the whole bag bends and slouches to a close position and I'm not happy about this situation Randall d will not do an exchange to accommodate me as being a value customer with Michael Kors not to mention it took me 2 months to get a hold of Michael Kors because they were switching phone serves so I had to make a state complaint with my first exchange just to get a call back. I'm extremely unhappy with this item 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]