Michael Kors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com: I except business response spoke to [redacted] very nice lady and case can be closed very satisfied thank you again [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: This is a complaint regarding my online order (order #: [redacted]) placed on Nov*, 2014 at michaelkors.com. The item I purchased was a gift and I needed it for a party at the night of Nov **. Because of that, I paid an additional $15 for two-day shipping. The company ship it out on Nov*. However, I had not received it by [redacted] on Nov ** (So I had to purchase another gift in a local store). I contacted michaelkors.com customer service the next day [redacted] (my order had NOT arrived yet) about the issue. The online customer service system promised to get back to me within 24 hours. However, it is Nov ** now but I have still not heard from the company.Desired Settlement: Outcome: refund the shipping cost. Thanks

Business

Response:

Please be advised we have refunded the shipping charges on order [redacted] for the delay in shipping. We have also refunded an additional 10% of the order as a token of our apologies for the delay. We have communicated this to the customer via voice mail on the phone number provided on the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased the Christy Cross-body bag from Belk in April 2015. I love the purse and used to get compliments on it until the metal buckle on the strap broke. I called Michael Kors customer service the first time and spoke to Valmy St. Louis who told me that he would send a pre-paid shipping label to me because he agreed that the customer shouldn't have to absorb the cost of shipping to repair a faulty product that has broken due to no fault of the customer. The problem is that pre-paid shipping label never came and upon follow up, I was told by Jasmine, then by David R[redacted], and Jose E[redacted] that I was not getting a pre-paid shipping label because Michael Kors doesn't provide them. I went on to ask each of them for an explanation as to why I should be the one to pay for shipping to repair the product but instead of getting an explanation, I just get an apology and the run around. I did give them an opportunity to explain before I left this review but Victor M. was sure to let me know that he didn't care if I left the review or not, that I didn't deserve an explanation. Perhaps these people do not actually know the answer to this question but for the price of the bag, $398, you would think that Michael Kors might make it better and have better educated customer service reps. I also don't appreciate being told one thing and then another and then being passed around from rep to rep when one that knew the situation should have handled the problem from start to finish. I suppose Valmy just told me what I wanted to hear to get me off the phone. I will never buy another Michael Kors product again, not after this experience. For the price, they should offer a better product but also better customer service with a warranty that is over a year. I shudder to think if this would have happened after the warranty expired. My next bag will most definitely be a Saddleback Leather Bag who also provides a 100 year warranty.

Review: Back in August I purchased a $200 Michael Kors pocketbook. I only used it a couple of times and experienced difficulty with the zipper. I contacted the [redacted] who told me I had 30 days from the day of purchase to return the pocketbook. I attempted to return the bag at the end of August at their outlet store in the [redacted] in [redacted], NY. The salesperson told me she couldn't exchange it for me ( I wasn't even attempting to get a monetary refund), but she would put some type of substance on the zipper which should help. I was very unhappy with this remedy, but took the pocketbook home just the same. The pocketbook continues to experience the problem with the zipper "hanging up"; I've only used it a few times because of this annoying defect. I e-mailed the Micheal Kors customer service and asked them why they would tell me I could return it, only to get denied the exchange. They referred me to the corporate office via [redacted] (I've left two voicemails), and their e-mail of [redacted]. I have e-mailed them three times (8/**, 9/* and 10/**); I have not heard from them ONCE.Desired Settlement: Either replace the pocketbook or give me a gift card to purchase a different bag.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: On 12/* I ordered a pocketbook for my ** yr old daughter for xmas. I bought it from the Michael Kors website and completed the transaction online and received confirmation of my order. (order [redacted]). On 12/** I receive an email that they CANCELLED my order and would not complete it. I called them and they said they had no bags and I COULDN'T backorder one. Basiclly my daughter [redacted] is out of luck for Xmas. The bag origionally cost $348 and was marked down to $130 (That I can afford)

This is deceptive selling and advertising. They put it online as in stock and ready to deliver. When you buy it they comfirm and hold the order for a week. If a retailer buys them at a higher price they sell the to [redacted] (who has them in stock today!) And screw the consumer.

Is this a part of a bigger bait and swith plan?

Why wouldn't it be backorderd?

Why do this to my child this time of year?Desired Settlement: Deliver what you confirmed and promised!

Business

Response:

Please be advised that we have attempted to contact the customer at the number listed in the complaint. We were unable to reach him and left a voicemail with our contact information and hours of availability. We reviewed the customer's complaint and apologize for the dissapointing experience. The customers order was accepted while the item was available but unfortunately once the order completed the review process, the item was no longer available in inventory. The customer's order was cancelled and the funds were released back to the original tender. The customer contacted us on 12/**/14 with regards to this order. The customer was offered a $50 gift card as a token of our apologies for his inconvenience. The customer declined our offer. The item is back in stock as of today at the same price of $130.50. However, the item is available in very limited quantities. The customer may attempt to place the order again if he wishes [redacted]

Review: I purchased a brand new Michael Kors handbag (Hamilton) Christmas 2014. After 4 months of my $380.00 purchase, the bag began to display irregular shape. I was very dissatisfied so I called customer service to explain my disappointment for such an expensive purchase. They claimed it was "normal wear and tear". I find this hard to believe that you can sell a purse/handbag for nearly $400.00 and it can deform within four months. I was extremely dissatisfied with their customer service and their strategy of resolving my issue.Desired Settlement: At first I would have liked Michael Kors to potentially repair my handbag. If this option was unattainable I was hoping for a replacement. Furthermore, if there was no agreement I would have settled for $100.00 store credit to purchase something different and to maintain me as a customer. At this point, I am requesting a refund as I would be embarrassed to display a product from Michael Kors in the future.

Review: Purchased a bag from a local store and within a year the leather on the bag started to peal. I contacted customer service via phone, email and in person at the store and after many trys I got authorization to get the bag replaced. I shipped the bag via ups ground on12/**/2013 and the UPS site shows that it was received on 12/**/2013 (UPS tracking# [redacted])

To this date we have not heard anything from Micheal Kors. Emails are not answered, phone is always busy, voice mail is not responded to. Sales department tells me that they have nothing to do with that part of the business and hang up on me.

I have called ###-###-####, [redacted]. I have emailed [redacted] with some one named [redacted].Desired Settlement: I would like for my wife to have a bag that she can use just like the one that I paid for.

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have been contacted by a Michael Kors employee and they said they offered to give a credit of $398. Because my purse is unrepairable and they have no substitution for it so they want me to choose one and give them my choice and they offer to ship a new one in 3 weeks, so I will like to follow up to see if they really gonna ship it to me. I will let you know as soon as I get it and then I will close the case then.

Thank you very much for your help still waiting now with more hope.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order through your website on [redacted] on 8/*. I was told that I would hear something in 24 to 48 hours.....I'm still waiting. And the friggin purse is somewhere in china or someplace overseas. I was told I would get my product in 3 to 5 days. Huh....... It's been 8? I've save for awhile to get my mom this 3 piece set for 99.99. Shipping was supposed to be free, instead they took $105.00 put of my account? [redacted] is my order number......PLEASE HELP ME.Desired Settlement: I want my original name brand order not a knock off or all of my money back. I did not pay for something made in China but sold under the Michael Kors name.

Review: I send my bag for repair on November ** to get a replacement since the bag was damage, ever since then I have no received my new item. its been more than 2 months and I have contacted their costumer service multiple times and I don't ever a solution.Desired Settlement: I would like for them to send me my replacement.

Business

Response:

Please be advised our records do not match the customers concerns. We have been working with the customer since receiving her handbag in November 2015. We have been in communication with the customer several time in an effort to offer a replacement. A selection was made and a replacement order was placed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did tried to contact them several times before having to issue a Revdex.com complaint because all I would hear is that I would be contacted and it never happened, I have phone records and everything. I did received an email a week ago about them sending a replacement, however im still waiting on tracking number so that im able to track the package this time myself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tracking information is provided to customers per request if its available. Tracking information is only available when a package is ready to ship or has already shipped. Our records show the customers package was delivered and signed for on Mon 2/**/2016 10:42 am.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a bag in August as a present. I took a store credit for the ire

As I did not like it. I went back a few weeks later and had the sales person order a bag brag was on sale. When I received the bag it was the wrong size ordered. I went back to the store to have it exchanged but was given a hard time saying that because the item was on sale I cannot return it or exchange it at the store it can only be done through the mail. I called customer service who said that is not true and can return it but wasted my time on the phone and in person. At the store the item was purchased with the gift card issued and the balance on my [redacted]. I received the credit back to my [redacted] but never the gift card balance. I have spoke. To mk customer service several times, all in which I'm given different reasons to where the gift card credit is. Because they keep delaying the refund, the bags that I always choose to purchase ends up either selling out or going back up on price. Currently, I am being told that the gift card credit was supposed to be sent to me through a virtually credit. I did not see anything in my email and when I reached out to mk today I was told that it was put back on the original gift card. I do not have that card as the cashier in the mk store trashed It after the purchase. I was told that a supervisor would call me back but 5 hours later I am still waiting. The customer service online and in store at mk is horrible and after this gift card is issued I will use it and never shop with them again. They do not know how to treat their customers or speak to them.

Review: ibuy a michael kors watch for my birthday and when I reach home there was some blue stuff over it so I went back to the store and ask for a exchange which one of the manager did the exchange and size my watch and didnt place the extra pins in she took from the watch in my box and I didnt see that untill I reach home so I went back to the stroe in a few day and ask for my pin and they couldnt fine them to give to me so I decided I want my money back so I tried to return the unwear watch with the original receipt and they tell me they cant take it back so I speak to customer care about the matter about 3 time which they take my info and tell me the [redacted] is gonna call me on the matter from october and all now am still wait on the call with the unwear watch and it not even working now so am stuck with something I never you and its not working.Desired Settlement: 244.97

Review: I bought about a year ago a ladies bathing suit, and a man's belt from Michael Kors> After one wash of the bathing suit and a couple uses of the belt the metal part became chipped and seems rusty. I consider that a manufacturer's defect because having both articles a very different use, the problem was similar. I called at least ten times to the different phone numbers provided on line , chatted with Customer SErvice twice and sent two emails, and got no response. They send me from one phone number to the other ndn I was never able to talk to a supervisor. Considering the reputation and the PRICE of the brand I think they should at least hear the customers and evaluate the complains. ( A bathing suitis suppossed to get wet and resist the water)/ I would like a replacement or repair of the items.Desired Settlement: I wish that they answer repairing or replacing the items. I can provide pictures and more details

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,

Review: Shoes worn once, and caused bleeding on the right ankle. Pad could not be placed in shoe because of a zipper in the back of the shoes. Store head of

Problem date: October **, 2013

Purchase date: October **, 2013

Model: [redacted] Chantallet/ Black/ 6.5

Style [redacted]

Cr [redacted]

Salesperson: [redacted], No. [redacted]

Price 178.00 plus taxes: $201.14

Paid by debit

Received call back from Headquarters that basically said there was nothing wrong with the manufacturing of the product but couldn't explain why it would cause ankle bleeding. They could not offer any solution other than to forget the issue and for me to drop the case.Desired Settlement: Replacement or full refund.

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company ignored my request and told me sorry there is nothing they can do and left it at that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted]. I have given up and will not be shopping there any longer. Please close the file as unresolved from lack of feedback from Michael Kors.

Sincerely,

Review: I purchased a matching purse and wallet for $460 on 10/**/13. I changed my mind 10/**/13 and wanted to get my wife something else, I then noticed on the receipt it said no refunds. I called the store [redacted] picked and said no refunds on purchases and if you would have asked they would have told you that. I said to him, it's standard procedure for any store to have a refund policy, how would I know you didn't. Then he said it's written on the receipt, I said how would I know about it until after I made the purchase and then it's already too late. I talked to the manager and she said we can't do a refund it's our policy. If I would have known about this return policy I would have never purchased anything from this store. It is assumed that when you buy something that there is a return policy, I have no reason to doubt this assumption, until know obviously. I want a refund on this order and I want it done ASAP! I want someone to call me and tell me to go down to the store and get my refund, or I will escalate this even further. I have also left 3 messages for the Director of Customer Service and no call back yet.Desired Settlement: I just want my money back (Refund).

Review: Company will not allow me to return merchandise for a refundDesired Settlement: I would like to return the item and get my money back

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I will be returning the shoes and wait for my refund. I will update you once I have received my refund.thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], In response to Revdex.com ID [redacted], please be advised that on 7/**/15, per the consumer’s request, we have offered the consumer a prepaid shipping label to enable her to return her order [redacted]. We are considering this complaint resolve. Please let me know if you require additional information. Regards, Juliana T[redacted] Operations Manager, Consumer Support [redacted]

Review: I returned an order to Michael Kors' website in the middle of February. On March [redacted], I contacted customer service by email about my refund. I was told that my refund was completed on 2/**/16 and I would see it in my account in 3-5 business days. On 3/*/16, I still had not received this refund, and contacted customer service again. I was told there was a "glitch" in their system and my refund wasn't processed originally, but that it was now processed and I would see it in my account in an additional 3-5 business days. I wrote customer service on 3/**/16 and 3/**/16, but they stopped responding to my emails. I called customer service on 3/**/16, and spoke to a representative named Victoria, who consulted with her supervisor. She came back on the line and informed me that due to a "glitch" in their system, all refunds processed on 2/**/16 failed. They were going to process them manually, but she could not tell me when this would happen. In her words "there is no eta on this." So, Michael Kors received their product back almost a month ago, still has my money, and will not give me a date on when I will receive my refund back. I have no confidence whatsoever that I even will receive a refund since I have been told so many different stories at this point.Desired Settlement: I would like my money refunded to me ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a Michael kors jet set patent leather bag in white as a birthday gift 2/**/2015. It was purchased at [redacted]'s in valley stream NY. I originally called Michael Kors customer service to see if I could get warranty repair to the discoloration of my bag. Was told that there was nothing the company could do to repair patent leather after talKing my bag several places to inquire about cleaning.it was unable to be cleaned I was told by Kors customer service.My bag was $198 so I tried to return to [redacted]'s which was willing to return however because it was purchased with cash and I had no receipt they were willing to give me a smaller refund than that was paid originally.I was also informed that it was off the market for a while due to complaints on that item many of which were discoloration. MICHAEL KORS did not offer me the choice to exchange or any choice even though there are complaints about that same problem. I DON'T WANT CASH BACK. I would still like the bag.I'm stuck with a brand newnearly $200 bag that I cannot use. .clean. .or anything and this is unacceptable of this company.Desired Settlement: Exchange for a different bag. Preferably another color if not another of the exact same is fine. The company can't repair mine

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on August 2014, I brought a Micheal Kors purse and I was told by the sales rep that If I dont like the purse even though I have a year warranty on the purse and wallet that I could bring it back to the store and returned it. Well since I had the purse and wallet, I lost my key/lock so therefore I cant use my purse without the key/lock it useless. So I called Micheal Kors at the store from where I urchased the item and they told me to contact Micheal Kors. So I contact Micheal Kors 01/**, and explained to them the situation I told them that I have lost my lock and key. they stated that, they will send a new one out and which color that I needed. So once I told them, they stated my order should be shiped out in 7-10 days. While once the 7-10 days was up. I decided to give Micheak Kors a call back to see what happened. I spoke with the product warranty department and all that is when I got the whole runaround, and the person stated that they will esclate the process but it has never happen for 2 months. So I decided to file a compliant.Desired Settlement: Since the company had me to walk with a useless purse for almost 2 months and was told I have a warranty, since customer service failed to address the issue. And the store clerk told me that I could return the set. I want to return the Micheal Kors purse and wallet and want [redacted] from which I purchase the Product from or Micheal Kors to reimburse me for the amount of the purse and the wallet. Or else the company need to shipped my key/lock which I told them it was silver and [redacted] it 1 day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After being in the Michal Kors store, at the Orlando FL Premium Outlet center, for a quite a while and looking for a purse that would be large enough, speaking with one of the [redacted], ([redacted] I believe) about my concern of finding a purse large enough to hold all of my belongings, I purchased a Michael Kors purse on November **, 2014. On Tuesday November **, 2014, I began changing purses and was not able to fit all of my items in the purse. I returned to the Michal Kors store to return the purse on the same day. Upon walking in the store I was informed that they do not accept returns only exchanges. I tried to explain that I had had the purse less than 24 hours and had already spent quite a bit of time in the store trying to find a purse that was large enough for me and one that I liked. I was informed that that was the store policy and that was it. I read the policy on the back of the receipt and noticed that it does say that Michael Kors has the right to modify the return policy, I questioned that and was once again told that they did not do refunds only exchanges. I was not offered to speak with a [redacted] and I had to request the number to the Corporate Office. On Wednesday November **, 2014, I phoned the 800 number that was provided by the outlet store and was provided another number to call for Corporate Office. Upon calling the corporate office, I was informed that the return policy was on the receipt. I'm not sure how I would have known the policy if it was on the receipt after I purchased the item. When I questioned the statement that they have the right to modify the return policy, I was informed that the corporate office can change it but they would not and any one that I spoke with would tell me the same thing. It would have been nice if the first [redacted] I spoke to in the store would have told me that you could not return the purses except for an exchange only. At this time I am not sure if I wish to own anything by Michael Kors.Desired Settlement: I feel that Michael Kors should have refunded me my money instead of offering me a gift card. I could understand if I had had the purse a substantial time and tried to return it but buying an item one day and returning it the next day should have caused me this type of problems. The [redacted] should be trained to inform people of the return policy especially when you are trying to locate something so specific and a first time buyer in the outlet store.

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].

Sincerely,