Megabus.com

Complaint: ***
I am rejecting this response because:My mother in-law property was damagedThe
driver of the bus throw her bag's onto infested watersA apology is not sufficient, due to her luggage being destroyedI would like a refund applied to the account, so my mother would be able to replace damage items
Regards,
*** ***

Complaint: ***megabus is criminal
scam- they have cancelled my reservation to travel and a massive amount of others after we prepaid the trip one month in advance- they have a written policy to allow customer to travel oin same trip if it is given immediately before or after cancelled trip- which my trip has- but because they are criminals they hope customers will pay again for same trip plus a second booking fee- my company is aware of their fraud and I know I will get refunded- but Revdex.com should take action because they have gone against their own policy and are charging 2x - this is unauthorized charge on my credit card as well - they are not authorized to charge my cc for nothing-
Regards,
*** ***

I received my copper rounds today in a heavily damaged box and then the smaller box inside containing the rounds was also damaged and they were exposed and about to fall outThis is the first and last time I will be buying here Was going to buy some silver and possibly gold But Not nowVery disappointed !

Complaint: ***
I am rejecting this response because: They have offered $or so to make up for making me miss my sister's graduation and for ensuring a hour nightmare of a bus ride that was completely avoidable (as evidenced by the multitude of other busses (including several other Megabusrs) that left from *** to ** at aound the same or even hours later and arived in ** at the destination with several hours shorter transit times For example the am bus Megabus which left *** an hour after my departure arrived in ** AT 1:PM or approximately three hours ahead of my disaster That is a whopping hour diffrrence Even the AM bus which left late and was subject to greater traffic and went the same exact rought as our bus arrived at approximately the same time in ** as us for a two and a half hour difference in transit time Again this was not the fault of traffic so much as bad navigation and sending a driver who had barely hours of driving time to complete a near hour trip (seriously!!!!) The facts are clear.
Regards,
*** ***

In order for us to better assist with this complaint we will need the reservation number for the trip in question

I have bought products twice from SD Bullion Pricing is great and shipping speed, accuracy, and protection are top-notch I will continue to do business with this company

We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you As an apology we would like to offer you a 25% redemption code that can be used towards future booking. You will be
receiving a follow up email which will include information regarding your redemption code. Redemption codes can be applied to your order using the option on the megabus.com website located in the basket section. Please be advised that you can use multiple codes to pay for your orderOnce applied any remaining balance on your order must be paid with another methodRedemption codes are valid for one year from the date of issue.Please note: Each redemption code is only valid for a single transaction and any unused value will be forfeited. The amount you receive in redemption codes can be used towards our booking fee. Unfortunately per our internal compensation policy no refunds are being given for this concern

I apologize about the inconveniences this has caused youAfter investigation, we were able to confirm your request of a refund has already been
granted

It appears the passenger went to the old bus stopOur bus stop changed due to construction at the old location, and the proper bus stop information would have been printed on the passengers confirmationPer our terms and conditions:
Reservations with
megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this sitePlease note the following bus stop change, effective Sunday, November 1st, Website has been updated and customers messagedIndianapolis, IN - Bus Stop Relocation, effective Sunday 11/1/Posted: Thursday September 10, Effective November 1st, 2015, all Megabus arrivals and departures will relocate to the bus stop on Alabama Street between E Market St and E Wabash St, adjacent to the City MarketThe location at E Washington Street will not be in use after this time due to construction____________________________________________________________________...⇄

Purchased PMs for several yearsMultiple suppliers usedGoing forward (if inventory avail), will use SD
- Prices: Lowest or Competitive
- Shipping Cost: Low
- Shipping Time: Fast
- Questions/Customer support: Immediate response, thorough
- Inventory: Outside of APMEX, the best for my items (Silver Maples,SShine Rounds, 90%) *NOTE- APMEX premiums 1.5-2x SD on most itemsShipping 2x cost

Complaint: ***
I am rejecting this response because:
I have sent all the information to the email that is requiredLike I said this bus line takes no responsibilities for there action
Regards,
*** ***

I have been purchasing from SD Bullion for years Always good prices (best in the industry) and fast shipping Every order always accurate For bullion purchases...best place to purchase

An email was sent to the client requesting the reservation number for the trip in order for us to better assist with this matter

Best personal customer service of all the big bullion companies

I have refunded the passenger in fullPlease allow 3-business days for the refund to post to the passengers account

Complaint: ***
I am rejecting this response because:Megabus' statement, "We are only able to offer a one-way complimentary ticket for future travel," is incorrect. As an autonomous business, you are entirely capable to provide whatever compensation to passengers you choose, particularly when you break your contract and "materially fail to provide the advertised service." I understand if, as a customer service representative, you only have limited authority to offer the refund you rightly ought to give, but in that situation you should forward the case along to a manager who does have additional authority. At some point the company should either provide a refund or state, "We choose not to give you a refund despite patently failing in our responsibility." That is the termination point I would accept
Regards,
*** ***

Per megabus terms and conditions agreed to by the pax at the time of purchase:Reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site.Call from customer on 08/18/
attached in this document.Notes from our Agent on 08/18/2015:08-18-201509:32Notespassenger insisting on speaking with a supervisor due to the fact she booked her ticket incorrectly and was advise by the OCR If more than hours to departure: PAX must trade in their ticket“I apologize, our reservations are non refundableWhat I can do is trade in your ticket for the correct date/time for a< If 24+ hrs from departure $6> change feeWould you like me to trade in your ticket for you?

SD Bullion is a very good company to deal with They do what They say very good service

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that
your experience has caused youAs an apology we would like to offer you a one way complimentary ticket to be used for future travelWhen you are ready to travel please call *** and provide the representative with your order number (***) and they will book the ticket for youYou have year from today's date to have this ticket booked for youYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you again

Ordered products many times from SD Bullion with no problems whatsoever Great products and EXCELLENT service!